Personal Development Courses

Build your assertiveness skills on this practical one-day course.

Covering assertive, passive and aggressive behaviour styles, honest self-assessment, expressing yourself clearly without aggression, positive language and voice control, applying assertiveness in meetings and difficult conversations and setting and maintaining boundaries.

•  Recognise assertive, passive and aggressive behaviour
•  Assess and improve your own communication style
•  Express yourself clearly and directly without aggression
•  Apply assertiveness in meetings and difficult conversations
•  Set and maintain professional boundaries confidently

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  "So pleased the course went ahead - very useful. Key points addressed and support given. Opportunity to ask questions and relate to my own personal experience. Good examples provided too of different scenarios to help me remember key points. Thank you!"

  8th May 26 - With Michael

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  "Clear communication and friendly, inclusive environment."

  BBC - 3rd February 26 - With Michael

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  "I love that this was a small cohort - made it easier to be vulnerable. Michael was incredible. He understood all our challenges (given the whole class was female) and was empathetic. I've taken a lot from this course and would recommend to others."

  CLEO Systems - 3rd February 26 - With Michael

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  "Very welcoming and friendly arrival. Comfortable surroundings. Friendly, knowledgeable and interesting trainer."

  EBRD - 3rd February 26 - With Michael

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  "Michael was very informative and had lots of real life examples which helped with understanding."

  24th September 25 - With Michael

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Learn to manage and resolve workplace conflict on this practical one-day course.

Covering conflict stages, emotional intelligence, using body language and tone of voice positively, verbal de-escalation techniques, conflict resolution strategies for different situations and knowing when to involve HR or management.

•  Recognise the stages of escalating conflict
•  Apply emotional intelligence in difficult situations
•  Use body language and tone to influence outcomes
•  De-escalate tension using verbal and non-verbal techniques
•  Choose the right conflict resolution strategy

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  "Course was very targeted and narrowed down to daily issues we face. and loved the interaction without any cut off half way through."

  Zapp - 24th July 25

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  "Excellent delivery, and examples to illustrate meaning."

  Zapp - 24th July 25

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  "The trainer and the training were effective, and the examples were relevant."

  Zapp - 24th July 25

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  "Organising of course. Content was just what I was looking for"

  Scottish Government - 4th November 20

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  "Overall I have a very good training experience and would make recommendations to use Media Training again. Thank you"

  Vanquis - 3rd April 18

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Develop your customer service skills on this practical one-day course.

Covering what outstanding service looks like, identifying and responding to customer needs, handling complaints and difficult customers, using assertiveness, de-escalating challenging situations and building the habits that drive lasting customer loyalty.

•  Identify and respond to customer needs and expectations
•  Spot problems before they escalate
•  Handle difficult customers and complaints professionally
•  Use assertiveness to manage challenging situations
•  Build habits that drive lasting customer loyalty

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  "Really good course that was full of practical tips."

  Metric Accountants - 17th September 25 - With Michael

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  "Delivery of the course was great, and very engaging"

  Metric Accountants Ltd - 17th September 25 - With Michael

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  "Michael delivered an enthusiastic, energetic, and engaging day of training. All staff on site were friendly, professional and welcoming. Food snacks and drinks were all excellent."

  Metric Accountants - 17th September 25 - With Michael

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  "The training was informative. Michael was well prepared with relevant subject. I did enjoy his references from famous people , and movies. Michael kept me engaged throughout the sessions. Very positive."

  Metric Accountants Ltd - 17th September 25 - With Michael

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  "Very enthusiastic, great venue and practical real life examples"

  Metric Accountants - 17th September 25 - With Michael

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Develop stronger communication skills at work on this practical one-day course.

Covering verbal and non-verbal communication, passive, aggressive and assertive behaviour, active listening, giving and receiving constructive feedback and communicating clearly in a range of professional contexts — suitable for all levels.

•  Understand verbal and non-verbal communication
•  Distinguish assertive, passive and aggressive styles
•  Develop active listening techniques
•  Give and receive constructive feedback
•  Communicate clearly in professional situations

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  "Great structure of the course with great examples I could relate to. The information provided in the course could easily be translated into practical actions which made me feel more prepared and confident for the future."

  9th July 26 - With Michael

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  "Great at communicating beforehand and throughout the day."

  Virgin - 16th March 26 - With Michael

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  "Thank you so much for the course Michael! It was very useful and I will use what I learned today."

  8th August 25 - With Michael

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  "Very organised and lovely environment to learn in. Michael was a very engaging and I liked his light hearted approach to the training."

  11th June 25 - With Michael

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  "Very accessible level of training but still in depth. Lots of tools which can be taken forward. Centre was great, I will look to do more training courses here!"

  Tracy Gilbert MP - 11th June 25 - With Michael

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Develop professional telephone skills on this practical one-day course.

Covering creating a great first impression, confident and helpful communication on every call, handling difficult and upset callers without escalating situations, active listening, taking accurate messages, screening calls and redirecting professionally.

•  Create a confident and professional first impression
•  Sound helpful and caring on every call
•  Handle difficult and upset callers calmly
•  Take and leave effective professional messages
•  Adapt your communication style for any caller

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  "The trainer was very knowledgeable, she gave plenty of useful examples and tips. The exercises allowed me to put the theory into practice."

  Liz Male Consulting - 12th April 17

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Learn how to equip yourself with valuable skills to navigate life's challenges with resilience and maintain a healthier, more stress-free lifestyle.

Discover how to develop effective coping strategies and relaxation techniques to manage stress when it arises.

•  Understanding stress and its effects
•  Identifying personal stress factors
•  Coping strategies for work and home
•  Managing stress levels
•  Creating a personalised stress action plan

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  "1:1 Learning - great environment. Very effective and beneficial."

  WORLD NUCLEAR TRANSPORT INSTITUTE - 30th September 19 - With Tina

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Develop your team working skills on this practical one-day course.

Covering what makes teams effective, personality types and team roles, using individual strengths collectively, developing effective team communication, managing team dynamics constructively, building trust and accountability and supporting people through change.

•  Understand what makes teams effective and productive
•  Identify personality types and team roles
•  Use individual strengths to improve collective output
•  Manage team dynamics and disagreements constructively
•  Build trust, accountability and shared values

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  "This was the first time I've ended up doing a one-to-one course and I actually really enjoyed it as a format"

  Rail Delivery Group - 19th September 24 - With Michael

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  "Michael was absolutely brilliant, I would highly recommend him to the rest of my team."

  Lloyds Banking Group - 24th May 24 - With Michael

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  "The training and location were exceptional."

  Houlihan Lokey - 24th May 24 - With Michael

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  "Very interactive course. Michael kept the course interesting and engaging throughout."

  Dragados - 12th October 23 - With Michael

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  "Michael was very engaging, funny and friendly. He made the subject extremely interesting, with his funny stories etc. It will make it easier to remember and recall when needed in the future. Ah the story about fish and yogurt! Thank you for an extremely informative interesting and very entertaining course. The premises are gorgeous. Impressed that the loos were spotless and the food was delicious. Thank you."

  Russell Publishing Limited - 3rd May 23 - With Michael

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Learn to prioritise tasks, set goals, and manage your time efficiently.

Discover time management techniques that help reduce stress by ensuring you have control over your tasks and deadlines.

Discover strategies that make you more productive and give you a better work-life balance.

•  Understanding how you work
•  Setting personal and business goals
•  Planning, delegation and prioritisation
•  Managing procrastination
•  Controlling common causes of time wasting

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  "Pacing was good; covered a lot but Michael kept things moving. Breaks were well timed. Small group size was great for tailored approach"

  HL - 14th July 26 - With Michael

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  "Good catering. Good workspace - quiet and intimate but not crowded. Teacher was very engaging and provided helpful advice. Good breaks."

  House Of Commons - 29th January 26 - With Michael

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  "Interactive session, enjoyed small group session which enabled it to be tailored to our needs and discuss relevant specific examples. Well structured. Great venue."

  Impetus - 29th January 26 - With Michael

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  "Great training, very appropriate for my position + changed due to my expertise."

  The Folio Society - 7th November 25 - With Michael

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  "Providing examples and lots of scenarios"

  IOPC Funds 1992 - 7th November 25 - With Michael

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