Executive Assistant

Give your business writing skills a major boost with our Creative Writing for Business course.

Learn to craft compelling narratives, persuasive proposals, and engaging content that captivates your audience.

Boost your communication effectiveness and stand out in the competitive business landscape.

•  Develop a distinctive personality and tone of voice
•  Use AIDA to structure copy that drives action
•  Brainstorm business stories using the MAPPED method
•  Hook readers from the very first line
•  Write headlines and introductions that earn clicks

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  "Giving real life examples for me to visualise how I can implement into my work."

  Enconvo - 31st March 26 - With Patsy

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  "Discussing examples and making them relevant to our field of work. Being able to discuss the different types of writing giving the various experience and skillsets."

  Enconvo UK - 31st March 26 - With Patsy

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  "I thought the course was well structured and well presented. Patsy is an excellent communicator and really helped us engage."

  Enconvo - 31st March 26 - With Patsy

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  "Fantastic training session delivered by Patsy, she was very knowledgeable, articulate and friendly in her delivery. Beginning from the course booking till the training day everything was dealt with smoothly without any issues."

  Enconvo - 31st March 26 - With Patsy

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  "It was perfect, thank you very much. Nathan aced it."

  ETSI - 19th February 26 - With Nathan

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Develop stronger communication skills at work on this practical one-day course.

Covering verbal and non-verbal communication, passive, aggressive and assertive behaviour, active listening, giving and receiving constructive feedback and communicating clearly in a range of professional contexts — suitable for all levels.

•  Understand verbal and non-verbal communication
•  Distinguish assertive, passive and aggressive styles
•  Develop active listening techniques
•  Give and receive constructive feedback
•  Communicate clearly in professional situations

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  "Great structure of the course with great examples I could relate to. The information provided in the course could easily be translated into practical actions which made me feel more prepared and confident for the future."

  9th July 26 - With Michael

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  "Great at communicating beforehand and throughout the day."

  Virgin - 16th March 26 - With Michael

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  "Thank you so much for the course Michael! It was very useful and I will use what I learned today."

  8th August 25 - With Michael

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  "Very organised and lovely environment to learn in. Michael was a very engaging and I liked his light hearted approach to the training."

  11th June 25 - With Michael

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  "Very accessible level of training but still in depth. Lots of tools which can be taken forward. Centre was great, I will look to do more training courses here!"

  Tracy Gilbert MP - 11th June 25 - With Michael

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Good grammar is essential for effective communication.

This course will provide an excellent understanding of how English grammar works.

This will enhance your written communication skills, build your credibility, and help you convey your thoughts with clarity and precision.

•  Construct clear, well-formed sentences
•  Apply punctuation rules with confidence
•  Build effective paragraphs that flow naturally
•  Use tenses correctly and consistently
•  Get apostrophes and plurals right every time

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  "Rosie was very knowledgeable, friendly and efficient. Worked to a schedule with plenty of rest breaks."

  17th October 25 - With Rosie

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  "Course was very helpful and having the materials to take away was great"

  London Ambulance Service - 20th August 25 - With Rosie

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  "Rosie was super knowledgeable and listened to all our questions and examples."

  Kindred - 11th August 25 - With Rosie

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  "Great training! Really knowledgeable and engaging. I liked the structure - that we were told something and then quizzed at the end of each section."

  11th August 25 - With Rosie

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  "Providing clear examples of points and utilising in an example to ensure you understand"

  Kindred - 11th August 25 - With Rosie

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This Google Sheets course will give you the skills to efficiently set up spreadsheets, manage and analyse data, automate tasks, and collaborate effectively with your colleagues for improved productivity and decision-making.

Learn valuable time-saving techniques and shortcuts to navigate and work with data in Google Sheets, enabling you to be more productive and get tasks done more quickly.

•  Create, navigate and manage spreadsheets
•  Import, clean and manipulate data sets
•  Write formulas and functions that save time
•  Visualise data clearly with charts and tables
•  Share and collaborate on live spreadsheets

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  "Mon was oustanding! Brilliant- waited a long time to take the course with Mon and it was worth the wait. Thank you so much!"

  Zapp - 19th September 25 - With Monica

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  "Fantastic course, trainer is very knowledgeable and supportive. The office was also clean and lunch / refreshments were great."

  Zapp - 19th September 25 - With Monica

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  "The course is very well structured, we covered a lot of things but it was not a struggle to go through it. Monica is really engaging and very easy to follow. Definitely a very positive experience"

  Zapp - 19th September 25 - With Monica

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  "Fantastic trainer. It was very tailored to what we needed"

  Zapp - 19th September 25 - With Monica

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  "Trainer was very friendly and covered all our doubts"

  Propstore - 26th September 24 - With Monica

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Enhance your writing skills to effectively convey ideas, thoughts, and information with clarity and precision.

This course will give you the skills to write clearly and concisely making a positive impression on your colleagues and clients.

•  Define a clear brief before you start writing
•  Choose the right format for your message
•  Write directly for your target audience
•  Structure copy so readers stay with you
•  Use active sentences that carry real impact

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  "Providing useful tips to improve different types of writing."

  Food And Drink Federation - 11th August 26 - With Patsy

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  "Useful examples and engaging activities."

  Food And Drink Federation (FDF) - 11th August 26 - With Patsy

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  "Great pacing of the course, great stories from our trainiers career to help cement what we were learning. very enjoyable"

  House Of Parliament - 17th July 26 - With Patsy

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  "This was a very throught-provoking session that really stimulated my creative side. I throughrouly enjoyed it and learnt a lot. Thank you."

  Porterbrook - 17th July 26 - With Patsy

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  "Rosie was incredible competent. She came with clear relatable examples regarding how I can improve my work and was helpful in leading me to the answers through the exercises I completed with her."

  General Pharmaceutical Council - 27th March 26 - With Rosie

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Learn to write a standout CV and optimise your LinkedIn profile on this practical half-day course.

Covering CV structure, tailoring to job descriptions, passing the recruiter scan, selling your skills, LinkedIn searchability and using endorsements and groups to expand your network.

•  Identify the key components of a strong CV
•  Tailor your CV to pass the 8-second scan
•  Identify and sell your skills with confidence
•  Optimise your LinkedIn profile for discoverability
•  Build your network and expand your opportunities

Take InDesign to expert level on this expert-led two-day advanced course.

Covering design grids, nested and sequential styles, tables of contents, GREP, anchored objects and production automation using scripts — for experienced designers working on complex, long-form documents and publications.

•  Build advanced grid systems for stronger layouts
•  Create efficient typographic style systems
•  Clean and automate text formatting using GREP
•  Manage anchored objects and linked assets
•  Streamline production with scripts and automation

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  "No complaints, very good at catering to specific questions and backfilling. Additionally working around my companies IT issues was great."

  North Kesteven District Council - 6th August 26 - With Vicki

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  "Everything was wonderfully organised. Trainer was super knowledgeable - encouraged us to ask questions talk about the program so we really got the most out of the course!"

  14th May 26 - With Matt

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  "Providing tips, shortcuts, and allowing us to discover hidden and useful things that will make our lives easier :) Great examples too and relating the tasks to what we want and need to do personally. Explaining some of the complicated things very well. Friendly, patient, and just great in general!"

  14th May 26 - With Matt

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  "Expert advice, patient with questions throughout and timekeeping. Allowed enough time for questions and other topics to cover."

  14th May 26 - With Matt

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  "Really knowledgable trainer, good set up of the day with enough breaks to recharge."

  28th January 26 - With Matt

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Design and publish interactive digital content on this expert-led two-day InDesign course.

Covering navigation buttons, interactive forms, animations, video, audio and multimedia, and publishing online via Publish Online — ideal for print designers and layout professionals moving into interactive media.

•  Plan and structure layouts for interactive output
•  Build button-based navigation and hyperlinks
•  Create interactive forms for digital documents
•  Add animations, video and multimedia elements
•  Publish and share interactive content online

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  "Vicki was very knowledgeable and explained everything clearly, making the content easy to understand and digest. We covered a wide range of topics, all delivered in an engaging and structured way. Thank you for a great session. The team helping me with course information and booking were very helpful with prompt responses and assistance."

  VolkerWessels UK - 22nd June 26 - With Vicki

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  "So many tips that are going to be able to use for our Annual Report and also through our douments as a whole. Really appreciate the simplicity of talking through each step. Easy to follow."

  9th February 26 - With Ian

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  "Tailoring the course to our specific needs"

  British Transport Police - 14th January 26 - With Ian

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  "Simon was so engaging and knowledgeable and was happy to explain things again when I got in a muddle. This course will be so helpful to my current employment and I think my managers will be blown away! Of all the courses I have done Simon has been the best teacher so far. The two days flew by and I feel I have a good grasp of what was taught. I also like that the group was small so it felt like one on one training which is so valuable. Thank you."

  6th August 25 - With Simon

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  "Everything - super clear, very informative and plenty of real life examples of how to use the course."

  DC Advisory - 16th April 25 - With Vicki

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Build on your InDesign skills with advanced typography, tables, styles and workflow tools on this expert-led two-day intermediate course.

Covering nested styles, asset management, AI-assisted workflows, and high-quality print and digital PDF output — for users tackling more demanding documents.

•  Manage and style text across complex documents
•  Design professional tables with precision
•  Organise and reuse design assets efficiently
•  Take complete control over page layout
•  Produce high-quality, print-ready PDFs

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  "Great examples and documents we could all work on and go through. Relaxed atmosphere and good discussion. Loads of notes taken. Great trainer! Thank you."

  3rd August 26 - With Matt

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  "Good structured plan and excellent templates"

  3rd August 26 - With Matt

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  "Teacher very nice, and the class very helpful."

  3rd August 26 - With Matt

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  "I found the session incredibly informative and the trainer provided plenty of tips on how I can improve my workflows going forwards. I look forward to implementing them and improving my designs going forward!"

  House Of Lords - 3rd August 26 - With Matt

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  "Explaining things clearly and asking questions."

  UCL - 30th July 26 - With Ian

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Learn to create professional print and digital layouts on this expert-led two-day InDesign course.

Covering the interface, typography styles, image placement, page layout and high-quality PDF export — the ideal practical foundation for anyone designing documents and publications professionally.

•  Navigate the InDesign interface with confidence
•  Format text efficiently with reusable styles
•  Place, edit and enhance images in layouts
•  Build clean, consistent layouts with precision
•  Export and share projects across platforms

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  "Explaining, and the organisation and relevance of the topics taught"

  12th August 26 - With Vicki

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  "Everything was very well structured and organised, the class size was manageable and the screen sharing meant Vicki could provide 1-1 support if anyone came across any issues. I love that we now have post-course examples to continue practicing with as well. Overall, very impressed and I wouldn't hesitate to do another course with you. Vicki really knows her stuff! She was able to take something I was completely new to and would have been overwhelmed by if attempting to learn by myself and make it feel straight forward and easy, which is a great foundation to be starting from now."

  Great Walstead School - 12th August 26 - With Vicki

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  "Vicki was extremely knowledgeable, and her passion for the subject really came across throughout the course. She took a genuine interest in everyone attending, taking the time to understand our individual job roles, why we were taking part in the training and what we wanted to gain from it. This made the course feel much more personal and relevant rather than a one-size-fits-all approach. The course itself was also structured really well across the two days. There was a good balance between learning, practical activities and discussion, with adequate breaks and plenty of opportunities to ask questions. Vicki was always happy to explain things further, and her knowledge and enthusiasm made the training both engaging and enjoyable. I would recommend this course to anyone."

  CA Group - 12th August 26 - With Vicki

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  "Clear communication, content felt very relevant and easy to understand"

  22nd July 26 - With Peter

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  "Most things! Good teaching style, approachable and friendly."

  22nd July 26 - With Peter

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Learn how to sell yourself effectively in job interviews.

Discover techniques for managing interview nerves and how best to highlight your skills and expertise.

Receive personalised feedback and tips to improve your interview performance.

•  Prepare effectively for any interview format
•  Anticipate questions and plan strong answers
•  Structure responses using the S.T.A.R. method
•  Showcase your experience with real evidence
•  Build and communicate a compelling personal brand

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  "Excellent delivery. The topic was taught with exceptional experience/knowledge and lots of very insightful advice - thank you :)"

  MOD - 1st March 22 - With Michael

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Learn to create beautiful presentations with Apple Keynote on this practical one-day Mac course for all levels.

Covering slide design, themes, master slides, text and media, animations, transitions, interactive elements with hyperlinks, presenter view and exporting — suitable for all levels including complete beginners.

•  Set up and customise the Keynote workspace
•  Design slides using themes and master slides
•  Add text, images, shapes, tables and media
•  Create animations and slide transitions
•  Export presentations for any platform or device

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  "You provide very good support beforehand and the lecturer was very good."

  N/A - 28th August 24 - With Sebastian

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  "The course was engaging, which is hard to do sometimes when they're virtual (and about presentations!). I definitely learnt new features in keynote so feeling good. I also enjoyed seeing what other participants put together"

  Resident Advisor Ltd. - 15th May 24 - With Sebastian

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  "Really open, warm, engaging and welcoming, great pace, very clear explanations."

  RA - 15th May 24 - With Sebastian

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  "Sebastian was great! Really helpful, adaptable and clear - learnt loads :)"

  Resident Advisor - 1st November 22 - With Sebastian

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  "Prep beforehand was excellent, really knowledgable, friendly trainer and we slowly but surely covered a whole host of keynote features. Feel much more informed than I was at the start of the day."

  Stylus - 20th August 21

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Move beyond the basics with this practical one day Copilot course.

Learn advanced prompting techniques, how to design multi-purpose agents, and set up cross-app workflows.

Explore dashboard and data analysis in Excel, and how to automate communication in Teams and Outlook without losing accuracy or control.

•  Write advanced prompts that get better results
•  Build reliable, multi-purpose Copilot agents
•  Analyse data and build dashboards with Copilot
•  Generate polished PowerPoint decks with AI
•  Automate tasks in Teams and Outlook

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  "Good trainer. kept it interesting and interactive"

  3rd June 26 - With Simon

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  "Fantastic course, every topic was explained in real depth, covering a wide range of features and functions I hadn’t even realised existed! The course leader took the time to understand each of us and our individual roles, which made a real difference. He tailored the learning to show exactly how we could apply it in our day-to-day work, making everything feel practical and immediately useful."

  Class Professional - 3rd June 26 - With Simon

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  "Simon was a great teacher - very intuitive, resourceful and helpful. He explained things really well and the pace of the lesson was great. He was also very friendly and took the time to get to know everyone a little bit and make us all feel comfortable. He was very knowledgeable and able to answer any questions we had for him. The lesson was a good pace and easy to take on the things being taught"

  Lloyds Banking Group - 3rd June 26 - With Simon

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Learn to use Microsoft Copilot across the full Microsoft 365 suite on this practical one-day course.

Covering Teams, Outlook, Word, Excel and PowerPoint — with hands-on prompt writing, data analysis, automation and collaboration exercises throughout.

Ideal for professionals new to Copilot.

•  Understand Copilot's full range of uses
•  Create and summarise emails using prompts
•  Manage and understand data in Excel
•  Create powerpoint slides in a few clicks
•  Use AI to draft and amend documents

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  "You offer very good and useful courses, easy to follow and helpful, the content is always good, and the trainers are excellent"

  22nd June 26 - With Simon

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  "The course was presented really well with a patient tutor. The premises were excellent"

  29th May 26 - With Simon

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  "Really useful course with actionable info that will change the way I work. Also really liked the structure and teaching method."

  RCGP - 7th April 26 - With Simon

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  "Great patience and real world examples, lovely tutor who really listened and collaborated"

  BBLP Realise - 5th March 26 - With Simon

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  "Clear explanations and demonstrating how to perform the tasks. Simon was great at listening to questions and ensuring we all understood before moving on"

  Arden Strategies - 5th January 26 - With Simon

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Master Excel's advanced data analysis features on this expert-led one-day course for experienced users.

Covering nested formulas, VLOOKUP, INDEX and MATCH, data validation, formula auditing and evaluation tools, PivotTables and slicers, interactive charts linked to PivotTables, macros and Power Query.

•  Master VLOOKUP, INDEX, MATCH and nested formulas
•  Reduce audit risk with data validation techniques
•  Build and manage PivotTables with slicers
•  Create interactive charts linked to PivotTables
•  Automate tasks with macros and Power Query

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  "She was incrediblty insightful andf indepth - we went over lots of things and coverfed ground thats appropriate for our work. I found todays sensation great!"

  Lacoste - 15th July 26 - With Monica

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  "Very good at using examples and there was a great mixture between learning and practice which means I can effectively go back and use this within my workplace. Very engaging and also added in additional areas areas that we had asked questions about."

  Lacoste - 15th July 26 - With Monica

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  "Lots of relevant, efficiencies in building spreadsheets and analysis."

  Sheffield Children's Hospital - 9th July 26 - With Sue

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  "Training was very thorough and enjoyable. Answered all my questions and used my real life example to help me understand further."

  9th July 26 - With Sue

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  "Very thorough, helpful to have data to work with and practice. Took on board real life examples we gave and showed how we could apply it."

  9th July 26 - With Sue

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Learn to build interactive Excel dashboards on this expert-led one-day specialist course.

Covering Power Query, data preparation and cleaning, PivotTables, dynamic charts linked to PivotTables, slicers, dashboard layout and design, formulas, named ranges and conditional formatting — prior Excel experience required.

•  Import and prepare data dynamically using Power Query
•  Build PivotTables and create charts linked to them
•  Add slicers and filters for dashboard interactivity
•  Design clear, logical dashboard layouts
•  Use formulas and conditional formatting to tell a story

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  "Explaining the concepts so that it was easy to understand and providing the examples so that we had something to work through. Kevin was patient and helpful to ensure we understood what we needed to do and had the correct method we could apply to our roles going forward."

  3rd November 25 - With Kevin

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  "Kev was a brilliant teacher, super friendly, super helpful and I felt like he took the time to explain things really well. Highly recommend. Thank you Kev!"

  24th September 25 - With Kevin

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  "Kevin was a very kind, helpful, knowledgable teacher, who was very well prepared and clear (and very patient!) in his instruction and training. Thank you! I was beginner level with excel and he really took his time and made everything 'bite size' to ensure we were able to digest the new information as we went along. There were also a good amount of breaks and I really benefited from the small class so that we had a lot of hands-on and personalised help."

  Anna Bradbury - 24th September 25 - With Kevin

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  "Good courses on offer and delivered remotely and trainers are always first class"

  ALS Mechatronic - 7th May 25 - With Kevin

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Build upon your basic Excel knowledge and master more advanced features and functions.

Learn new techniques to manipulate data, analyse information and automate tasks.

This intermediate level Excel course will also provide you with time-saving tips, tricks, and shortcuts that can streamline your workflow and increase productivity.

•  Write more advanced formulas with confidence
•  Apply conditional formatting to highlight data
•  Manage multiple worksheets efficiently
•  Use VLOOKUP, SUMIFS and IF to interrogate data
•  Organise large data sets without losing control

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  "Great Explanations and easy to understand"

  24th July 26 - With Monica

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  "Talking things through, always asking if we had any questions."

  24th July 26 - With Monica

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  "Monica was very good. Very engaging, took her take to explain things , and answered all questions. Would recommend"

  Dragados - 21st July 26 - With Monica

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  "Really good explanations, helpful to those who needed assistance with effective support, great examples to work with that we can practice on at a later date."

  21st July 26 - With Monica

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  "Hands on help with accraute detailed explanation. Super effective"

  Miller Homes Ltd - 26th June 26 - With Monica

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Learn Microsoft Excel from scratch on this practical one-day introduction course for complete beginners.

Covering the interface, spreadsheet creation, data entry and formatting, formulas and functions, sorting and filtering, conditional formatting, creating and formatting charts and setting up and printing worksheets.

•  Navigate the Excel interface and workbooks
•  Enter, format and organise data effectively
•  Write and edit formulas and functions
•  Sort, filter and apply conditional formatting
•  Create charts and print worksheets professionally

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  "The trainning was very good. The explanantion in every step was very clear. TThe trainer is very nice and calm. I really enjoyed the day and learn a lots. The number of people was perfect.Thank you."

  Corinthia Hotel - 20th July 26 - With Lisa

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  "Well prepared with spreadsheets to work on. Kevin kept me engaged and knew the answer to anything we asked"

  30th June 26 - With Kevin

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  "Communication, patience and explaining each section of the course"

  27th May 26 - With Kevin

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  "Knowledge, presentation, organisation, patience."

  MET POLICE - 27th May 26 - With Kevin

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  "Very clear, knowledgeable teaching at a good pace for a basic user. The training materials were easy to access and use."

  27th May 26 - With Kevin

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This one-day Excel Power Query course teaches you how to import data from a range of sources, clean and reshape it, and create analysis-ready datasets.

Learn practical techniques for transforming data, combining multiple datasets, and loading results into Excel tables or the Data Model for reporting and analysis.

•  Import data from multiple sources
•  Clean up messy data quickly
•  Reshape data for easier analysis
•  Combine and organise different datasets
•  Load and refresh data with confidence

Master advanced PowerPoint on this expert-led one-day course for experienced users.

Covering Office integration, dynamic content linking, advanced animation and custom motion paths, audio and video, professional graphics, shapes and Slide Master design — for those creating polished and complex presentations.

•  Import data and slides from Word and Excel
•  Link and update content from other Office apps
•  Apply advanced animation and custom motion paths
•  Work professionally with audio and video
•  Use Slide Master for consistent on-brand design

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  "Kevin was a great teacher asked what was important to us and what we felt was necessary to concentrate on. Further, to this Kevin was great at making your questions welcome and making you feel comfortable throughout the day."

  4th August 26 - With Kevin

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  "Explanation and teaching of the course was good"

  4th August 26 - With Kevin

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  "Presenting and explaining the training learning points"

  Dragados - 4th August 26 - With Kevin

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  "Lynne was extremely knowledgeable and delivered the training in a very engaging way, her knowledge of other apps that I also use helped me understand how some things cross over, very impressive."

  15th July 26 - With Lynne

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  "Really knowledgable, learnt so many new information"

  15th June 26 - With Monica

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Learn to create professional presentations in Microsoft PowerPoint on this practical one-day introduction course.

Covering the interface, slide layouts and themes, Slide Master, adding and formatting text, images, SmartArt and charts, animations, transitions, presenter view and speaker notes — suitable for beginners.

•  Navigate the PowerPoint interface confidently
•  Design slides using layouts, themes and Slide Master
•  Add and format text, images, SmartArt and charts
•  Apply animations and slide transitions
•  Deliver presentations using presenter view

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  "Cover a lot but was still very details which was good. Nice clear instructions and a lot of space to ask questions. Not rushes"

  HTS - 16th July 26 - With Monica

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  "Great course and great teacher - learnt so much ! :)"

  16th July 26 - With Monica

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  "Monica was great. Very clear instructions and very friendly"

  Heyne Tillett Steel - 16th July 26 - With Monica

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  "Excellent - comprehensive course. Lots of time for questions."

  Heyne Tillett Steel - 16th July 26 - With Monica

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  "Lots of time to stop and start and get help and we all managed to keep upi"

  National Trust - 16th July 26 - With Monica

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Learn professional minute-taking on this practical one-day course.

Covering the minute-taker's role before, during and after meetings, preparation, shorthand and note-taking techniques, active listening while writing at pace, formal and informal minute styles, structuring and writing up notes and producing polished minutes.

•  Understand the minute-taker's role and responsibilities
•  Prepare effectively before any meeting
•  Develop a personal shorthand and note-taking system
•  Distinguish formal and informal minute styles
•  Produce clear, accurate and well-structured minutes

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  "Welcoming environment and centre for learning."

  IISS - 2nd July 25 - With Tina

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  "Delivering the session in a simple concise way"

  FSCS - 1st May 25 - With Tina

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  "Tina was fantastic, She certainly gave me a lot of confidence and knowledge to move forward on minute taking. Big thank you. Made the course fun and enjoyable. Facilities, location and what's provided on the food and drink was excellent. Thank you for having me."

  Financial Services Compensation Scheme - 1st May 25 - With Tina

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  "This was very helpful and practical tips were concise and valuable."

  London Ambulance Service - 7th April 25 - With Tina

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  "Very comfortable environment to learn and discuss without feeling pressure. Tina was very welcoming and approachable for any questions."

  Great Ormond Street Hospital - 14th January 25 - With Tina

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If you are not a trained designer, this course will give you the design skills to create striking presentations that effectively convey your message.

Learn about colour theory, layout design, transitions, and animation effects to create visually impressive presentations.

•  Apply core design principles to slides
•  Plan presentations that hold an audience
•  Use colour theory to create visual impact
•  Choose and pair typefaces that communicate well
•  Build beautiful, effective slide layouts

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  "Simon was very thorough in explaining things and also very patient if I got lost in working out how to do something. He also didn't rush through the training and was very easy to get along with too! A great session overall, thank you Simon!"

  Herrco Cosmetics Ltd - 12th August 26 - With Simon

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  "Simon was very well prepared with relevant examples and exercises taken from one of our existing presentations. He was personable and explained things very clearly/"

  Herrco Cosmetics - 12th August 26 - With Simon

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  "I enjoyed learning about the basic PowerPoint tools and how to use them to create effective and visually appealing presentations. I also enjoyed how clearly and logically the information was delivered, and the use of lots of real-life examples made the course more engaging, relatable and easy to apply in practice."

  Herrco Cosmetics - 12th August 26 - With Simon

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  "Great engagement, good number of exercises to fully demonstrate how to do things, plenty of chance for asking questions"

  Herrco Cosmetics - 12th August 26 - With Simon

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  "Explaining the material in an engaging and interesting way with good pacing of information throughout."

  29th July 26 - With Ian

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Develop professional telephone skills on this practical one-day course.

Covering creating a great first impression, confident and helpful communication on every call, handling difficult and upset callers without escalating situations, active listening, taking accurate messages, screening calls and redirecting professionally.

•  Create a confident and professional first impression
•  Sound helpful and caring on every call
•  Handle difficult and upset callers calmly
•  Take and leave effective professional messages
•  Adapt your communication style for any caller

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  "The trainer was very knowledgeable, she gave plenty of useful examples and tips. The exercises allowed me to put the theory into practice."

  Liz Male Consulting - 12th April 17

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Learn the skills to spot errors and inconsistencies in your writing, ensuring a high level of accuracy and professionalism in your work.

This course will give you an excellent eye for grammar, punctuation, spelling, and sentence structure, so that you write confidently and without mistakes.

•  Understand the role and responsibilities of a proofreader
•  Use and interpret standard proofreading marks
•  Spot and correct common grammar and spelling errors
•  Apply punctuation rules accurately and consistently
•  Build and use a reliable proofreading checklist

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  "The course was just me and another attendee, but Piers made the course interesting and fun. The resources and slide deck were really informative and easy to follow. He answered all our questions and provided really helpful feedback. Would highly recommend this course for anyone that works with copy or is interested in learning more about grammar and spotting mistakes."

  BearingNet - 8th June 26 - With Piers

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  "The venue was central and easy to get to. The lunch was just perfect. The structure of the course content was excellent, the pace was just right. The exercises were very useful. Rosie's knowledge was excellent."

  24th November 25 - With Rosie

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  "Very informative examples, presentation and knowledge. Allowed me to work at my own pace."

  Stanton Williams - 31st October 25 - With Rosie

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  "Rosie was a really fantastic and patient teacher"

  CITB - 27th October 25 - With Rosie

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  "Excellent and engaging delivery. I have learnt useful tools and methods that I will definitely be using in my day-job."

  CITB - 27th October 25 - With Rosie

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Learn how to equip yourself with valuable skills to navigate life's challenges with resilience and maintain a healthier, more stress-free lifestyle.

Discover how to develop effective coping strategies and relaxation techniques to manage stress when it arises.

•  Understanding stress and its effects
•  Identifying personal stress factors
•  Coping strategies for work and home
•  Managing stress levels
•  Creating a personalised stress action plan

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  "1:1 Learning - great environment. Very effective and beneficial."

  WORLD NUCLEAR TRANSPORT INSTITUTE - 30th September 19 - With Tina

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Learn to structure your remote working day more effectively on this practical half-day course.

Covering home workspace setup, day planning and time management techniques, pacing your work and taking breaks, managing motivation and the wellbeing challenges of working remotely or from home.

•  Arrange your home workspace for maximum focus
•  Structure and plan your working day effectively
•  Use time management techniques to stay on task
•  Pace your work and take effective breaks
•  Manage the wellbeing challenges of remote working

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  "Michael was absolutely fantastic- really personalised course and so helpful. Thank you!"

  UK Parliament - 19th April 21 - With Michael

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  "Lots of practical skills and examples used that can be taken and put straight into practice. Made very relevant and tailored to individuals. Overall very helpful. :)"

  Ongo - 22nd January 21 - With Michael

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  "Same feedback as yesterday from me! Great trainer who interacts well with the participants, answers questions and is overall helpful and friendly."

  Logic Design - 8th October 20 - With Michael

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  "The trainer was really friendly and the course was enjoyable."

  Logic Design & Consultancy Ltd. - 8th October 20 - With Michael

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  "Keeping everyone engaged and feeling involved"

  Logic Design - 8th October 20 - With Michael

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Develop your team working skills on this practical one-day course.

Covering what makes teams effective, personality types and team roles, using individual strengths collectively, developing effective team communication, managing team dynamics constructively, building trust and accountability and supporting people through change.

•  Understand what makes teams effective and productive
•  Identify personality types and team roles
•  Use individual strengths to improve collective output
•  Manage team dynamics and disagreements constructively
•  Build trust, accountability and shared values

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  "This was the first time I've ended up doing a one-to-one course and I actually really enjoyed it as a format"

  Rail Delivery Group - 19th September 24 - With Michael

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  "Michael was absolutely brilliant, I would highly recommend him to the rest of my team."

  Lloyds Banking Group - 24th May 24 - With Michael

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  "The training and location were exceptional."

  Houlihan Lokey - 24th May 24 - With Michael

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  "Very interactive course. Michael kept the course interesting and engaging throughout."

  Dragados - 12th October 23 - With Michael

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  "Michael was very engaging, funny and friendly. He made the subject extremely interesting, with his funny stories etc. It will make it easier to remember and recall when needed in the future. Ah the story about fish and yogurt! Thank you for an extremely informative interesting and very entertaining course. The premises are gorgeous. Impressed that the loos were spotless and the food was delicious. Thank you."

  Russell Publishing Limited - 3rd May 23 - With Michael

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Learn to prioritise tasks, set goals, and manage your time efficiently.

Discover time management techniques that help reduce stress by ensuring you have control over your tasks and deadlines.

Discover strategies that make you more productive and give you a better work-life balance.

•  Understanding how you work
•  Setting personal and business goals
•  Planning, delegation and prioritisation
•  Managing procrastination
•  Controlling common causes of time wasting

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  "Pacing was good; covered a lot but Michael kept things moving. Breaks were well timed. Small group size was great for tailored approach"

  HL - 14th July 26 - With Michael

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  "Good catering. Good workspace - quiet and intimate but not crowded. Teacher was very engaging and provided helpful advice. Good breaks."

  House Of Commons - 29th January 26 - With Michael

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  "Interactive session, enjoyed small group session which enabled it to be tailored to our needs and discuss relevant specific examples. Well structured. Great venue."

  Impetus - 29th January 26 - With Michael

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  "Great training, very appropriate for my position + changed due to my expertise."

  The Folio Society - 7th November 25 - With Michael

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  "Providing examples and lots of scenarios"

  IOPC Funds 1992 - 7th November 25 - With Michael

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Master advanced Microsoft Word on this expert-led one-day course for experienced users.

Covering mail merge, inserting Excel data and graphs, advanced and custom styles, form fields and templates, automatic tables of contents and using Word's collaboration and document review tools.

•  Create mail merges for letters, labels and catalogues
•  Insert and format Excel spreadsheets and graphs
•  Build and apply advanced paragraph and character styles
•  Create protected forms with form fields and templates
•  Generate tables of contents automatically

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  "Fantastic, knowledgeable trainer, Lisa was really relatable, understood my needs. Went over and above to ensure I received everything I needed from my training."

  London Ambulance Service - 4th February 26 - With Lisa

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  "Absolutely lovely trainer and very comfortable training centre."

  PRH - 20th January 26 - With Monica

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  "Monica was a friendly and engaging trainer whose material was really tailored to our needs"

  PRHC - 20th January 26 - With Monica

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  "The instructor, Monica, was very thorough and always made sure I had understood each point, which I appreciated. She was always great at welcoming feedback."

  PRH - 20th January 26 - With Monica

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  "Knowledgeable and friendly trainer, very organised and open to feedback."

  Penguin Random House - 6th November 25 - With Kevin

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