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Assertiveness | Training Course

Learn to make your voice heard and control your emotions.
Become assertive, persuasive and communicate messages confidently to your team.


  Course Dates Venue   Price  
London Bridge £379 + VAT save £100
Online £429 + VAT save £50
Online £479 + VAT
Online £479 + VAT

Assertiveness | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways

What will I learn?

  • Persuasive and communication skills
  • Overcome anxiety and apprehension
  • Use positive language
  • Say no with confidence
  • Manage difficult people/situations
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.7 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 48 reviews

The principles of assertion

• Recognising assertiveness

• Understanding the different styles of behaviour ‐ assertive, passive, aggressive

• The need for assertiveness, persuasion and communication

• The difference between aggression and assertiveness


• Recognising your own style

• What are the strengths and weaknesses of your style

• How to apply assertiveness at work

• Recognising and dealing with your own anxiety, apprehension and fear

Assertiveness and body language

• What is positive body language?

• Projecting a more confident, open and competent image

• How to use positive body language to influence others perceptions

Taking control with positive language and voice control

• Benefiting from win-win assertiveness

• Listening, understanding, discussing, being specific

• Using assertiveness in meetings

• Making requests without manipulation

• Giving and receiving feedback

• Establishing your goals and an action plan for implementing on return to work

Saying No

• Refusing unreasonable requests with confidence

• How to say no without feeling guilt

Using assertiveness positively

• Using assertiveness to manage criticism, confrontation and anger

• Managing difficult people and situations

• Using assertiveness to form stronger relationships

Questions and Answers

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"I particularly appreciated the warm welcome from everyone right from the start, and the way the trainer made the course content really tailored and bespoke. Fantastic setting and premises too, and delicious lunch."
National Trust
19th August - Assertiveness

Latest Reviews

"I really enjoyed how personal the course was, there was lots of exercises and time given to think about the questions and to reflect on your answers."
  • 15th March

"Using experts in the field to teach is what made this course relevant and worth the money - this means so much more when you self fund a course as i have done today. Totally worth it and i learned lots"
  • 21st September

"Very efficient breaks and lunch service with the current situation. The trainer make what was a nerve-wracking subject for me very friendly and accessible."
Cherry Advertising
  • 21st September