Assertiveness
This practical course will give you the essential skills to communicate effectively, express yourself clearly, and manage difficult situations. The course will cover understanding different behaviour styles, assessing your strengths and weaknesses, how to use positive body language and gain control through language and voice.
You will learn to say no confidently, manage criticism and confrontations, and build stronger relationships. Learn effective communication techniques to express your thoughts, needs, and boundaries clearly and confidently.
Recognise different assertiveness styles
Assess and improve your own communication style
Use positive body language to influence perceptions
Effectively express yourself in discussions
Confidently handle challenging situationsYou need no previous experience to attend this course.
Course leader is an experienced industry expert
| Course Dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 23rd Jul 25 | Wed | London Bridge | SOLD OUT | £499.00 | £499.00 + VAT | ||
| 7th Aug 25 | Thu | London Bridge | Available | £499.00 | £70.00 | £429.00 + VAT | |
| 19th Sep 25 | Fri | London Bridge | Available | £499.00 | £20.00 | £479.00 + VAT | |
| 12th Nov 25 | Wed | London Bridge | Available | £499.00 | £499.00 + VAT | ||
| 9th Jan 26 | Fri | London Bridge | Available | £499.00 | £499.00 + VAT | ||
| 4th Mar 26 | Wed | London Bridge | Available | £499.00 | £499.00 + VAT | ||
| 1st May 26 | Fri | London Bridge | Available | £499.00 | £499.00 + VAT |
| Course Dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 14th Oct 25 | Tue | Online | Available | £499.00 | £20.00 | £479.00 + VAT | |
| 9th Dec 25 | Tue | Online | Available | £499.00 | £499.00 + VAT | ||
| 3rd Feb 26 | Tue | Online | Available | £499.00 | £499.00 + VAT | ||
| 31st Mar 26 | Tue | Online | Available | £499.00 | £499.00 + VAT | ||
| 26th May 26 | Tue | Online | Available | £499.00 | £499.00 + VAT |
Recognising assertiveness
Understanding the different styles of behaviour - assertive, passive, aggressive
The need for assertiveness, persuasion and communication
The difference between aggression and assertiveness
Recognising your own style
What are the strengths and weaknesses of your style
How to apply assertiveness at work
Recognising and dealing with your own anxiety, apprehension and fear
What is positive body language?
Projecting a more confident, open and competent image
How to use positive body language to influence others perceptions
Benefiting from win-win assertiveness
Listening, understanding, discussing, being specific
Using assertiveness in meetings
Making requests without manipulation
Giving and receiving feedback
Establishing your goals and an action plan for implementing on return to work
Refusing unreasonable requests with confidence
How to say no without feeling guilt
Using assertiveness to manage criticism, confrontation and anger
Managing challenging situations
Using assertiveness to form stronger relationships
Professionals who wish to develop skills for their current role and companies who believe in developing their talent.
People seeking opportunities which require new skills. Industry relevant training for those pursuing a new role.
Certified courses for those who have earned their theoretical stripes, but need to prove capability to future employers.
Learn face-to-face with expert mentors in a dynamic setting that inspires growth and confidence.
Join remotely with expert mentors in real time — flexible, interactive learning that fits your lifestyle.
Upskill your team together. Build your team and develop consistency, and collective confidence.
Define your direction with purpose, aligning your learning journey to personal and career goals.
Gain practical insight from real-world experts who bring clarity, confidence, and momentum to your growth.
Your certificate of attendance is proof of progress — benchmarking your skills and commitment to growth.
From £899 + VAT
From £899 + VAT
From £429 + VAT
