Responsive image

Assertiveness | Training Course

Learn to make your voice heard and control your emotions.
Become assertive, persuasive and communicate messages confidently to your team.


Assertiveness | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways

What will I learn?

  • Persuasive and communication skills
  • Overcome anxiety and apprehension
  • Use positive language
  • Say no with confidence
  • Manage difficult people/situations
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.8 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 39 reviews

The principles of assertion

• Recognising assertiveness

• Understanding the different styles of behaviour ‐ assertive, passive, aggressive

• The need for assertiveness, persuasion and communication

• The difference between aggression and assertiveness


• Recognising your own style

• What are the strengths and weaknesses of your style

• How to apply assertiveness at work

• Recognising and dealing with your own anxiety, apprehension and fear

Assertiveness and body language

• What is positive body language?

• Projecting a more confident, open and competent image

• How to use positive body language to influence others perceptions

Taking control with positive language and voice control

• Benefiting from win-win assertiveness

• Listening, understanding, discussing, being specific

• Using assertiveness in meetings

• Making requests without manipulation

• Giving and receiving feedback

• Establishing your goals and an action plan for implementing on return to work

Saying No

• Refusing unreasonable requests with confidence

• How to say no without feeling guilt

Using assertiveness positively

• Using assertiveness to manage criticism, confrontation and anger

• Managing difficult people and situations

• Using assertiveness to form stronger relationships

Questions and Answers

  Course Dates Venue   Price  
London Bridge £299 + VAT save £150
Online £349 + VAT save £100
Online £399 + VAT save £50

You Might Like These Too

Management Intro

from £499 + VAT

2 day course
Develop the management skills that are critical to the success of any business.

Learn to become an effective and confident Manager with a motivated team.

  • Management fundamentals
    Different management styles
    Communication skills
    Address challenging behaviours
    Effective action plans

Leadership Intro

from £499 + VAT

2 day course
Understand the fundamentals of leadership and how to apply them in your workplace.

Develop effective communication skills and learn how to inspire and empower others.

  • Leadership vs Management
    Strategic thinking
    Define leadership skills
    Team building
    Effective action plans

Team Working          

from £349 + VAT

1 day course
Develop collaborative teamworking skills to forge better working relationships.

Be part of a positive, motivated team working together to achieve the same goal.

  • Define effective teams
    Roles in a team
    Setting objectives
    Team leadership
    Effective communication

What Do Our Learners Think About Our Courses?

Tom Interview
Premiere Intro

 Learner Stories

Tom's Course

Tom works in Internal Communications for an NHS service provider. Listen to his experience about attending our online Adobe Premiere Intro course.

Meija Interview
Social Media Marketing Intro

 Learner Stories

Meija's Course

Meija works for the MOD, in marketing and communications and here tells us about attending her online Social Media Marketing course with Alice.

Katie Interview
Social Media Marketing Intro

 Learner Stories

Katie's Course

Katie works for the Ministry of Defence as a Digital Content Editor and here tells us about attending her online Social Media Marketing course with Kirsty.

"I really enjoyed how personal the course was, there was lots of exercises and time given to think about the questions and to reflect on your answers."
15th March - Assertiveness

Latest Reviews

"Very efficient breaks and lunch service with the current situation. The trainer make what was a nerve-wracking subject for me very friendly and accessible."
Cherry Advertising
  • 21st September

"Friendly trainer, nice lunch and refreshments"
Sony Interactive Entertainment
  • 21st September

"Knowledgeable, approachable, friendly trainer. Media Training managed the COVID situation exceptionally well."
  • 27th August