2 November 2026
Mon
Communicate more confidently and get the outcomes you want on this practical one-day course.
Covering behaviour styles, assertive communication, voice control and setting professional boundaries.
Communicate more confidently and get the outcomes you want on this practical one-day course. Covering behaviour styles, assertive communication, voice control and setting professional boundaries.
Communicate more confidently and get the outcomes you want on this practical one-day assertiveness course.
You'll learn to recognise the three behaviour styles — assertive, passive and aggressive — and understand how each one affects your relationships and results, assess your own communication patterns and identify where to improve, express yourself clearly and directly without aggression, use positive language and voice control to get your point across, apply assertiveness in meetings and difficult conversations, and set and maintain professional boundaries.
| Course dates | Days | Location | Places | RRP | Discount | You pay | |
|---|---|---|---|---|---|---|---|
| 2 November 2026 | Mon | Online | Available | £499 | £50 | £449 + VAT | |
| 1 February 2027 | Mon | Online | Available | £499 | £499 + VAT | ||
| 5 May 2027 | Wed | Online | Available | £499 | £499 + VAT | ||
| 6 August 2027 | Fri | Online | Available | £499 | £499 + VAT |
| Course dates | Days | Location | Places | RRP | Discount | You pay | |
|---|---|---|---|---|---|---|---|
| 2 November 2026 | Mon | Online | Available | £499 | £50 | £449 + VAT | |
| 1 February 2027 | Mon | Online | Available | £499 | £499 + VAT | ||
| 5 May 2027 | Wed | Online | Available | £499 | £499 + VAT | ||
| 6 August 2027 | Fri | Online | Available | £499 | £499 + VAT |
Private & team training
Available as private, bespoke or team training at our centre, live online, or at your venue. Customise the outline, train as a group, or book a one-to-one with an expert.
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Mon
Mon
Wed
Fri
Private & team training
Available as private, bespoke or team training at our centre, live online, or at your venue. Customise the outline, train as a group, or book a one-to-one with an expert.
Recognising assertiveness
Understanding the different styles of behaviour - assertive, passive, aggressive
The need for assertiveness, persuasion and communication
The difference between aggression and assertiveness
Recognising your own style
What are the strengths and weaknesses of your style
How to apply assertiveness at work
Recognising and dealing with your own anxiety, apprehension and fear
What is positive body language?
Projecting a more confident, open and competent image
How to use positive body language to influence others perceptions
Benefiting from win-win assertiveness
Listening, understanding, discussing, being specific
Using assertiveness in meetings
Making requests without manipulation
Giving and receiving feedback
Establishing your goals and an action plan for implementing on return to work
Refusing unreasonable requests with confidence
How to say no without feeling guilt
Using assertiveness to manage criticism, confrontation and anger
Managing challenging situations
Using assertiveness to form stronger relationships
This course is also available as a private course. If you wish we can tailor the content for your team. Please contact us for more details.
For professionals at any level who want to communicate more confidently, set clearer boundaries and handle difficult situations more effectively. No prior experience required.
So pleased the course went ahead - very useful. Key points addressed and support given. Opportunity to ask questions and relate to my own p…
Clear communication and friendly, inclusive environment.
I love that this was a small cohort - made it easier to be vulnerable. Michael was incredible. He understood all our challenges (given the…
Very welcoming and friendly arrival. Comfortable surroundings. Friendly, knowledgeable and interesting trainer.
Michael was very informative and had lots of real life examples which helped with understanding.
Good use of examples. Lively & engaging. Good time keeping.
Really useful information and tools to apply and use in my daily job. The session was lead in an engaging way.
Michael was a fantastic trainer - so knowledgable, very funny and engaging for the full day.
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