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Assertiveness | Training Course

Learn to make your voice heard and control your emotions.
Become assertive, persuasive and communicate messages confidently to your team.


  Course Dates Venue   Price  
Online £329 + VAT save £150
Online £479 + VAT
Online £479 + VAT

Assertiveness | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways

What will I learn?

  • Persuasive and communication skills
  • Overcome anxiety and apprehension
  • Use positive language
  • Say no with confidence
  • Manage difficult people/situations
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.7 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 58 reviews

The principles of assertion

• Recognising assertiveness

• Understanding the different styles of behaviour ‐ assertive, passive, aggressive

• The need for assertiveness, persuasion and communication

• The difference between aggression and assertiveness


• Recognising your own style

• What are the strengths and weaknesses of your style

• How to apply assertiveness at work

• Recognising and dealing with your own anxiety, apprehension and fear

Assertiveness and body language

• What is positive body language?

• Projecting a more confident, open and competent image

• How to use positive body language to influence others perceptions

Taking control with positive language and voice control

• Benefiting from win-win assertiveness

• Listening, understanding, discussing, being specific

• Using assertiveness in meetings

• Making requests without manipulation

• Giving and receiving feedback

• Establishing your goals and an action plan for implementing on return to work

Saying No

• Refusing unreasonable requests with confidence

• How to say no without feeling guilt

Using assertiveness positively

• Using assertiveness to manage criticism, confrontation and anger

• Managing difficult people and situations

• Using assertiveness to form stronger relationships

Questions and Answers

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"Great delivery of course, great trainer, good environment and course set up. Hopefully will return for further courses in the future."
The Church Of England
16th January - Assertiveness

Latest Reviews

"Lovely place and trainer, and relevant, meaningful discussion. Smaller group allowed for more effective and personalised experience, and for advice and sharing to occur between other people in attendance as well as between myself and the trainer."
Association Of British Insurers
  • 24th October

"I particularly appreciated the warm welcome from everyone right from the start, and the way the trainer made the course content really tailored and bespoke. Fantastic setting and premises too, and delicious lunch."
National Trust
  • 19th August

"The pace of the course was really good and I like the style of delivery. The trainer was knowledgeable and friendly which was very reassuring for the subject of the course."
British Red Cross
  • 25th October