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Assertiveness Course

Communicate more confidently and get the outcomes you want on this practical one-day course.

Covering behaviour styles, assertive communication, voice control and setting professional boundaries.

Communicate more confidently and get the outcomes you want on this practical one-day course. Covering behaviour styles, assertive communication, voice control and setting professional boundaries.

116 Reviews
9.5/10 Satisfaction
100% Recommend
See reviews
Assertiveness training course

Assertiveness Course

Communicate more confidently and get the outcomes you want on this practical one-day assertiveness course.

You'll learn to recognise the three behaviour styles — assertive, passive and aggressive — and understand how each one affects your relationships and results, assess your own communication patterns and identify where to improve, express yourself clearly and directly without aggression, use positive language and voice control to get your point across, apply assertiveness in meetings and difficult conversations, and set and maintain professional boundaries.

View course outline

Course dates

Course dates Days Location Places RRP Discount You pay
2 November 2026 Mon Online Available £499 £50 £449 + VAT
1 February 2027 Mon Online Available £499 £499 + VAT
5 May 2027 Wed Online Available £499 £499 + VAT
6 August 2027 Fri Online Available £499 £499 + VAT
No in-person dates available at the moment.
No in-person dates available at the moment.
Course dates Days Location Places RRP Discount You pay
2 November 2026 Mon Online Available £499 £50 £449 + VAT
1 February 2027 Mon Online Available £499 £499 + VAT
5 May 2027 Wed Online Available £499 £499 + VAT
6 August 2027 Fri Online Available £499 £499 + VAT

Private & team training

Get a quote for Assertiveness

Available as private, bespoke or team training at our centre, live online, or at your venue. Customise the outline, train as a group, or book a one-to-one with an expert.

Course dates

Swipe for more dates

2 November 2026

Mon

Location
Online
Places
Available
RRP
£499
Discount
£50
You pay
£449 + VAT

1 February 2027

Mon

Location
Online
Places
Available
RRP
£499
Discount
—
You pay
£499 + VAT

5 May 2027

Wed

Location
Online
Places
Available
RRP
£499
Discount
—
You pay
£499 + VAT

6 August 2027

Fri

Location
Online
Places
Available
RRP
£499
Discount
—
You pay
£499 + VAT

Course outline

1

The principles of assertion

Recognising assertiveness

Understanding the different styles of behaviour - assertive, passive, aggressive

The need for assertiveness, persuasion and communication

The difference between aggression and assertiveness

2

Self-assessment

Recognising your own style

What are the strengths and weaknesses of your style

How to apply assertiveness at work

Recognising and dealing with your own anxiety, apprehension and fear

3

Assertiveness and body language

What is positive body language?

Projecting a more confident, open and competent image

How to use positive body language to influence others perceptions

4

Taking control with positive language and voice control

Benefiting from win-win assertiveness

Listening, understanding, discussing, being specific

Using assertiveness in meetings

Making requests without manipulation

Giving and receiving feedback

Establishing your goals and an action plan for implementing on return to work

5

Saying No

Refusing unreasonable requests with confidence

How to say no without feeling guilt

6

Using assertiveness positively

Using assertiveness to manage criticism, confrontation and anger

Managing challenging situations

Using assertiveness to form stronger relationships

7

Questions and answers

This course is also available as a private course. If you wish we can tailor the content for your team. Please contact us for more details.

Who is this course for?

For professionals at any level who want to communicate more confidently, set clearer boundaries and handle difficult situations more effectively. No prior experience required.

116 Reviews
9.5/10 Satisfaction
100% Recommend

So pleased the course went ahead - very useful. Key points addressed and support given. Opportunity to ask questions and relate to my own p…

Nicola – 8 May 2026

Clear communication and friendly, inclusive environment.

Caitlin – 3 February 2026

I love that this was a small cohort - made it easier to be vulnerable. Michael was incredible. He understood all our challenges (given the…

Chika – 3 February 2026

Very welcoming and friendly arrival. Comfortable surroundings. Friendly, knowledgeable and interesting trainer.

Tina – 3 February 2026

Michael was very informative and had lots of real life examples which helped with understanding.

Gus – 24 September 2025

Good use of examples. Lively & engaging. Good time keeping.

Pascale – 24 September 2025

Really useful information and tools to apply and use in my daily job. The session was lead in an engaging way.

Pascual – 19 September 2025

Michael was a fantastic trainer - so knowledgable, very funny and engaging for the full day.

Jazmine – 23 July 2025

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Who attends?

Getting better at your job icon

Getting better at your job

You need a skill for the role you already have, or your employer is investing in the team.

Changing career icon

Changing career

You're moving into a new field and need the practical skills it asks for.

Just graduated icon

Just graduated

You know the theory. A practical course and a certificate of attendance show employers you can do the work.

Further reading

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9 Ways To Improve Your Personal Development

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5 Tips On How To Build Resilience In The Workplace

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Tips To Improve Your Time Management

Having trouble managing your workload and being more efficient and productive?