Attendee FAQs

All our courses are hands-on and practical – you'll be working in the software throughout the day, not just watching a demonstration. Sessions run from 10am to 4.30pm and are kept deliberately small, with a maximum of 8 delegates in person and 6 online, so your trainer can focus on you. Every course is led by an industry practitioner who uses the software professionally alongside their training work at Media Training.

All courses can be booked online at mediatraining.ltd.uk. Courses run on fixed scheduled dates – just pick the date that suits you and complete your booking. You'll receive an automated confirmation email immediately, followed by detailed joining instructions ahead of the course date.

We accept Visa, Mastercard, AMEX, and BACS. A VAT invoice will be issued following your confirmation email. VAT Reg: GB 645 0859 23.

A Learning Pot is a pre-paid training credit scheme that lets you or your organisation buy training in advance and use it across multiple courses. It's a flexible way to plan training for teams or individuals throughout the year.

Yes – we offer private team training reserved exclusively for your organisation. Sessions follow our established course content as standard, with the option to tailor the training to your organisation's specific goals, workflows or materials for a small additional fee. Training can be delivered at our London training centre in Highbury, at your premises anywhere in the UK or Europe, or live online. Call us on 020 7407 8880 or use our team training enquiry form to get started.

We keep classes small by design – a maximum of 8 delegates for in-person courses and 6 for online sessions. This means your trainer can give you genuine individual attention throughout the day.

Prerequisites vary by course – each course page lists exactly what's required. Many courses are suitable for complete beginners; others require existing working knowledge. If you're unsure which course is right for your level, call us on 020 7407 8880 and we'll help you choose.

We're based at Screenworks, 22 Highbury Grove, London N5 2EF. Get directions on Google Maps.

Highbury & Islington is your nearest station, served by the Victoria line and the Overground Mildmay, Windrush, and Great Northern lines. Canonbury station is a short walk away, runs around 12 trains per hour, and is step-free. King's Cross is one stop south on the Great Northern line, and Finsbury Park is one stop north.

Yes – buses 19, 21, 30, and 263 all stop on Highbury Grove close to Screenworks.

Bike parking is available at Screenworks, and there are Santander Cycle docking stations nearby.

Paid car parking is available near the venue via the RingGo app, location code 801259. Spaces are first come, first served – we recommend travelling by public transport where possible.

Courses run 10am to 4.30pm. Reception opens at 9.15am and we ask delegates to arrive by 9.45am for registration and refreshments. If you're running late, call us on 020 7407 8880 – we may not be able to accommodate very late arrivals, and charges still apply.

We provide barista coffee, fruit, pastries, and breakfast bars on arrival. Lunch isn't included, but there's a café on site at Screenworks and a good range of options nearby. You're also welcome to bring your own lunch – a fridge and microwave are available.

We have both Macs and PCs available at our centre. Let us know your preference when booking and we'll have it set up and ready for you.

No – come as you are. There's no dress code at Media Training.

Yes, we're happy to look after luggage for you on the day. Just let us know when you arrive.

Yes – wifi is available throughout the centre. Network details are on the laminated info cards in communal areas.

All online courses are delivered live via Zoom with the same trainer and the same content as our in-person sessions – you're not getting a lesser experience by attending online. You'll need a stable internet connection, a computer with the relevant software installed, and a working microphone.

No – our online sessions are live only and are not recorded. This keeps sessions focused and interactive, and protects the privacy of all delegates.

Online classes are capped at 6 delegates, so you'll get plenty of direct time with your trainer throughout the session.

You'll need the relevant software installed on your computer before the session starts. Full joining instructions – including the Zoom link and software requirements – are sent to you ahead of the course date. If you have any questions beforehand, just get in touch.

Yes – online delivery works just as well for beginners as in-person. Your trainer will walk you through everything step by step, and the small class size means you can ask questions at any point. Prerequisites are the same for online and in-person versions of the same course.

We offer half-day, one-day, and two-day courses depending on the subject. We also have one three-day course: Video Production and Editing. Duration is shown clearly on each course page. Full-day, two-day, and three-day courses run 10am to 4.30pm.

All our courses are hands-on throughout. Rather than sitting through presentations, you'll be working directly in the software from early in the day – editing real footage in Premiere Pro, building layouts in InDesign, writing queries in Excel, or prompting in ChatGPT, depending on your course. Every session is built around doing, not just watching.

Yes – if you'd like a course run exclusively for you or a small group, we can arrange a private session. Content can be tailored to your specific goals and schedule. Contact us on 020 7407 8880 to discuss your requirements.

Our courses run on weekdays only. If you need training outside standard hours, team training can sometimes be arranged to suit your schedule – contact us to discuss.

Full outlines are on every course page at mediatraining.ltd.uk. If you'd like to talk through the content before booking, call us on 020 7407 8880.

Each course page lists the level – Introductory, Intermediate, or Advanced – along with any prerequisites. If you're unsure whether a course is the right fit for your current skills, call us on 020 7407 8880 and we'll point you in the right direction.

All our trainers are freelance industry practitioners – they work professionally with the software they teach alongside their training work at Media Training. They're hand-picked for both their technical expertise and their ability to teach clearly and engagingly.

Yes – our Adobe trainers are Adobe Certified Experts who use Photoshop, Premiere Pro, After Effects, InDesign, and other Adobe applications in their own professional work. You're learning from people who use these tools every day, not just in the classroom.

Every course is reviewed by delegates after each session. Feedback scores and comments are published on our course pages at mediatraining.ltd.uk. We have more than 38,000 reviews, with an average rating of 9.7 out of 10, and trainer quality is monitored closely across our team of 30+ practitioners.

Yes – a certificate of attendance is available through the delegate portal after your course.

All course resources are available through the delegate portal, which you can access immediately after your course finishes. Your access is permanent – there's no expiry on your materials.

The portal includes your course assets, useful resource links, and your certificate of attendance. You can log in at any time after your course at mediatraining.ltd.uk.

If you cancel with more than 7 days' notice, there's no charge – you can cancel or reschedule free of charge. Cancellations with 7 days' notice or less are non-refundable. No-shows are charged in full unless the fault lies with us. If you can't attend, you're welcome to send a colleague in your place – just let us know their details beforehand.

Yes – with more than 7 days' notice you can move to another date free of charge. Contact us as early as possible and we'll find the next available date for you.

Day 1 and Day 2 have distinct content and can't be separated for rebooking purposes. If you miss Day 2, it can't be rebooked as a standalone session free of charge. Contact us to discuss your options.

If you're affected by disruption on the day, please contact us as early as possible and we'll do our best to help. Our standard cancellation policy applies, so if you know in advance that you won't be able to attend, getting in touch with more than 7 days' notice gives you the most flexibility.

Private team training is reserved exclusively for your organisation, allowing your colleagues to learn together in a focused, supportive setting. Sessions follow our established course content as standard, with the option to tailor the training to your organisation's specific goals, workflows or materials for a small additional fee.

Training can be delivered at our London training centre in Highbury, at your premises anywhere in the UK or Europe, or live online.

Team training is typically booked by marketing, communications, and creative teams. We work with a broad range of organisations, from large broadcasters and publishers to smaller agencies and in-house teams.

The cost of private team training depends on factors such as the number of delegates, course duration, delivery format and whether you require tailored content. Use our team training enquiry form to tell us about your requirements, and we'll come back to you with a quote based on the best setup for your team.

There's no strict minimum – get in touch and we'll work out what's feasible for your group size and requirements.

We'd recommend getting in touch as early as possible, especially if you have a specific date or venue in mind. That said, we're used to working to tight timelines – call us on 020 7407 8880 and we'll let you know what's available.

You'll need to provide a computer for each delegate with the relevant software installed, a computer for the trainer, and a projector or large screen for sharing the trainer's display. We don't supply hardware, software, or lunch at client sites. Call us on 020 7407 8880 and we'll go through exactly what's needed for your session.