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Business Skills Training Courses London & Online

Advance your career with our business and professional development courses. Learn in-demand skills from experts to lead, innovate, and succeed in today’s competitive market.

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Training Desk

Business Skills Training Courses London & Online

Advance your career with our business and professional development courses. Learn in-demand skills from experts to lead, innovate, and succeed in today’s competitive market.

Assertiveness

From £449 + VAT

  One day    Live Online     Private Options

Learn assertiveness skills in our one-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Build your assertiveness skills on this practical one-day course.

Covering assertive, passive and aggressive behaviour styles, honest self-assessment, expressing yourself clearly without aggression, positive language and voice control, applying assertiveness in meetings and difficult conversations and setting and maintaining boundaries.

  •  Recognise assertive, passive and aggressive behaviour
  •  Assess and improve your own communication style
  •  Express yourself clearly and directly without aggression
  •  Apply assertiveness in meetings and difficult conversations
  •  Set and maintain professional boundaries confidently
  •  

    "So pleased the course went ahead - very useful. Key points addressed and support given. Opportunity to ask questions and relate to my own personal experience. Good examples provided too of different scenarios to help me remember key points. Thank you!"

  •  

    "Clear communication and friendly, inclusive environment."

    BBC

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    "I love that this was a small cohort - made it easier to be vulnerable. Michael was incredible. He understood all our challenges (given the whole class was female) and was empathetic. I've taken a lot from this course and would recommend to others."

    CLEO Systems

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    "Very welcoming and friendly arrival. Comfortable surroundings. Friendly, knowledgeable and interesting trainer."

    EBRD

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    "Michael was very informative and had lots of real life examples which helped with understanding."

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Conflict Resolution

  One day    Live Online     Private Options

Learn conflict resolution in our one-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Learn to manage and resolve workplace conflict on this practical one-day course.

Covering conflict stages, emotional intelligence, using body language and tone of voice positively, verbal de-escalation techniques, conflict resolution strategies for different situations and knowing when to involve HR or management.

  •  Recognise the stages of escalating conflict
  •  Apply emotional intelligence in difficult situations
  •  Use body language and tone to influence outcomes
  •  De-escalate tension using verbal and non-verbal techniques
  •  Choose the right conflict resolution strategy
  •  

    "Course was very targeted and narrowed down to daily issues we face. and loved the interaction without any cut off half way through."

    Zapp

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    "Excellent delivery, and examples to illustrate meaning."

    Zapp

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    "The trainer and the training were effective, and the examples were relevant."

    Zapp

  •  

    "Organising of course. Content was just what I was looking for"

    Scottish Government

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    "Overall I have a very good training experience and would make recommendations to use Media Training again. Thank you"

    Vanquis

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Good Communication

From £449 + VAT

  One day    Live Online     Private Options

Learn communication skills on our one-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Develop stronger communication skills at work on this practical one-day course.

Covering verbal and non-verbal communication, passive, aggressive and assertive behaviour, active listening, giving and receiving constructive feedback and communicating clearly in a range of professional contexts — suitable for all levels.

  •  Understand verbal and non-verbal communication
  •  Distinguish assertive, passive and aggressive styles
  •  Develop active listening techniques
  •  Give and receive constructive feedback
  •  Communicate clearly in professional situations
  •  

    "Great at communicating beforehand and throughout the day."

    Virgin

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    "Thank you so much for the course Michael! It was very useful and I will use what I learned today."

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    "Very organised and lovely environment to learn in. Michael was a very engaging and I liked his light hearted approach to the training."

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    "Very accessible level of training but still in depth. Lots of tools which can be taken forward. Centre was great, I will look to do more training courses here!"

    Tracy Gilbert MP

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    "I really enjoyed the class and found the lecturer very knowledgeable and fun"

    Houlihan Lokey

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Improve your CV and LinkedIn Profile

  Half day    Live Online     Private Options

Learn to write a standout CV and LinkedIn profile in our half-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Learn to write a standout CV and optimise your LinkedIn profile on this practical half-day course.

Covering CV structure, tailoring to job descriptions, passing the recruiter scan, selling your skills, LinkedIn searchability and using endorsements and groups to expand your network.

  •  Identify the key components of a strong CV
  •  Tailor your CV to pass the 8-second scan
  •  Identify and sell your skills with confidence
  •  Optimise your LinkedIn profile for discoverability
  •  Build your network and expand your opportunities
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Interview Skills for Job Applicants

  Half day    Live Online     Private Options

Learn how to prepare for an interview and what questions to expect. Master interview techniques and how to brilliantly sell yourself to potential employers.

Learn how to sell yourself effectively in job interviews.

Discover techniques for managing interview nerves and how best to highlight your skills and expertise.

Receive personalised feedback and tips to improve your interview performance.

  •  Prepare effectively for any interview format
  •  Anticipate questions and plan strong answers
  •  Structure responses using the S.T.A.R. method
  •  Showcase your experience with real evidence
  •  Build and communicate a compelling personal brand
  •  

    "Excellent delivery. The topic was taught with exceptional experience/knowledge and lots of very insightful advice - thank you :)"

    MOD

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Keynote Intro

  One day    Live Online     Private Options

Learn Apple Keynote in our one-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Learn to create beautiful presentations with Apple Keynote on this practical one-day Mac course for all levels.

Covering slide design, themes, master slides, text and media, animations, transitions, interactive elements with hyperlinks, presenter view and exporting — suitable for all levels including complete beginners.

  •  Set up and customise the Keynote workspace
  •  Design slides using themes and master slides
  •  Add text, images, shapes, tables and media
  •  Create animations and slide transitions
  •  Export presentations for any platform or device
  •  

    "You provide very good support beforehand and the lecturer was very good."

    N/A

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    "The course was engaging, which is hard to do sometimes when they're virtual (and about presentations!). I definitely learnt new features in keynote so feeling good. I also enjoyed seeing what other participants put together"

    Resident Advisor Ltd.

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    "Really open, warm, engaging and welcoming, great pace, very clear explanations."

    RA

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    "Sebastian was great! Really helpful, adaptable and clear - learnt loads :)"

    Resident Advisor

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    "Prep beforehand was excellent, really knowledgable, friendly trainer and we slowly but surely covered a whole host of keynote features. Feel much more informed than I was at the start of the day."

    Stylus

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Leadership Intro

From £899 + VAT

  Two day    Live Online     Private Options

Learn leadership skills in our two-day introduction course. Expert-led, max 8 per class. Face-to-face in London or live online.

Develop your leadership skills on this expert-led two-day introduction course.

Covering leadership versus management, different leadership styles, motivating and empowering individuals and teams, leading through change and uncertainty, building high-performing teams, coaching and developing the people around you and communicating with confidence and impact.

  •  Assess and develop your personal leadership style
  •  Motivate and empower individuals and teams
  •  Lead through change and uncertainty with clarity
  •  Build and manage high-performing teams
  •  Coach and develop the people around you
  •  

    "A lot of valuable content and examples were shared during the call, which I found very helpful."

    Norac Foods UK

  •  

    "Michael was a joy, his enthusiasm and knowledge was brilliant! i loved every minute. It has really helped!"

    Oliver

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    "Michael was great at communication, entertaining and conducted the perfect balance of humour. Michael also listened to questions and even workshopped scenarios that we have encountered in the past. I've done a few of these courses now and this is one of the best courses I've been involved in! Thank you! :D"

    Oliver Agency

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    "Michael was so knowledgeable, patient and reactive to us and what we wanted to learn about. It felt like a bespoke course even though we knew it wasn't! I have learnt so much and thoroughly enjoyed the whole course. Thank you Michael!"

    Oliver Agency

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    "Everything! Michael was very friendly, made me feel comfortable and helped me understand! I feel we are very much on the same wave-length and hope to learn from him again soon!"

    OLIVER AGENCY

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Leadership Intro

From £899 + VAT

  Two day    Live Online     Private Options

Learn leadership skills in our two-day introduction course. Expert-led, max 8 per class. Face-to-face in London or live online.

Develop your leadership skills on this expert-led two-day introduction course.

Covering leadership versus management, different leadership styles, motivating and empowering individuals and teams, leading through change and uncertainty, building high-performing teams, coaching and developing the people around you and communicating with confidence and impact.

  •  Assess and develop your personal leadership style
  •  Motivate and empower individuals and teams
  •  Lead through change and uncertainty with clarity
  •  Build and manage high-performing teams
  •  Coach and develop the people around you
  •  

    "A lot of valuable content and examples were shared during the call, which I found very helpful."

    Norac Foods UK

  •  

    "Michael was a joy, his enthusiasm and knowledge was brilliant! i loved every minute. It has really helped!"

    Oliver

  •  

    "Michael was great at communication, entertaining and conducted the perfect balance of humour. Michael also listened to questions and even workshopped scenarios that we have encountered in the past. I've done a few of these courses now and this is one of the best courses I've been involved in! Thank you! :D"

    Oliver Agency

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    "Michael was so knowledgeable, patient and reactive to us and what we wanted to learn about. It felt like a bespoke course even though we knew it wasn't! I have learnt so much and thoroughly enjoyed the whole course. Thank you Michael!"

    Oliver Agency

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    "Everything! Michael was very friendly, made me feel comfortable and helped me understand! I feel we are very much on the same wave-length and hope to learn from him again soon!"

    OLIVER AGENCY

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Management Intro

From £899 + VAT

  Two day    Live Online     Private Options

Learn management skills in our two-day introduction course. Expert-led, max 8 per class. Face-to-face in London or live online.

Build your management skills on this expert-led two-day introduction course.

Covering management versus leadership, situational leadership, communicating and motivating your team, performance management, effective delegation, having difficult conversations, managing remotely and handling change — ideal for new and aspiring managers.

  •  Assess and develop your own management style
  •  Communicate clearly and motivate your team
  •  Set objectives and manage performance effectively
  •  Delegate tasks and have difficult conversations
  •  Handle change, discipline and grievance situations
  •  

    "Gave good examples , different learning styles Listen to everyone"

    Complete Physio

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    "Used lots of examples. Made me think about my own management / leadership style ... empowered me to improve in areas I may not find so natural"

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    "Giving examples, very clear. very, support when needed."

    Complete Physio

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    "Michael is very open, positive and good at sharing relevant experience"

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    "The delivery was great, very clear and understandable information. Format of day was good and was nicely broken down between screens/board"

    Complete Physio

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Management Intro

From £899 + VAT

  Two day    Live Online     Private Options

Learn management skills in our two-day introduction course. Expert-led, max 8 per class. Face-to-face in London or live online.

Build your management skills on this expert-led two-day introduction course.

Covering management versus leadership, situational leadership, communicating and motivating your team, performance management, effective delegation, having difficult conversations, managing remotely and handling change — ideal for new and aspiring managers.

  •  Assess and develop your own management style
  •  Communicate clearly and motivate your team
  •  Set objectives and manage performance effectively
  •  Delegate tasks and have difficult conversations
  •  Handle change, discipline and grievance situations
  •  

    "Gave good examples , different learning styles Listen to everyone"

    Complete Physio

  •  

    "Used lots of examples. Made me think about my own management / leadership style ... empowered me to improve in areas I may not find so natural"

  •  

    "Giving examples, very clear. very, support when needed."

    Complete Physio

  •  

    "Michael is very open, positive and good at sharing relevant experience"

  •  

    "The delivery was great, very clear and understandable information. Format of day was good and was nicely broken down between screens/board"

    Complete Physio

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Managing Projects Remotely

  Half day    Live Online     Private Options

Understand and master the challenges of managing a project remotely. Learn the skills to effectively manage teams working remotely.

The course equips you with the skills and strategies to effectively manage projects in a remote work environment.

Learn how to effectively communicate with remote team members and how to improve collaboration on a project when your team works in different locations.

  •  The benefits of working remotely
  •  Identifying tasks and control points
  •  Building a collaborative team
  •  Setting realistic goals and milestones
  •  Keeping your project on track
  •  

    "Giving relatable examples, shows understanding on Mike’s behalf which helped us understand the day more"

    Arrival

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    "Explaining concepts simply Good pace and clarity of communication Friendly and built good relationships early Responded well to questions and adjusted what he delivered accordingly this was great"

    ARRIVAL

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    "Able to respond to questions/queries knowledgeable"

    Arrival

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    "Going through the examples and clarifying any questions we had"

    Arrival

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    "Informative, well structured, good analogies and examples"

    Flutter

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Managing Teams Remotely

  Half day    Live Online     Private Options

Learn to effectively manage and motivate a team that is working remotely. Successfully navigate the unique challenges of remote team management.

Remote work can pose challenges in communication and collaboration.

This course will give you the techniques and tools to foster effective communication, build trust, and improve teamwork in a remote-working environment.

Learn how to navigate the dynamics of remote team management and successfully manage and motivate a team working in different locations.

  •  Adapt your leadership style for remote work
  •  Keep communication clear across a distributed team
  •  Build cohesion and culture without a shared office
  •  Create a practical remote management action plan
  •  Choose and use the right tools for your team
  •  

    "Michael was excellent, knowledgeable and full of good examples. Incredibly helpful"

    History Hit

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    "Interactive and enthusiastic trainer - thanks!"

    Microbiology Society

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    "The trainer was excellent and approachable, which made the session educational but relaxed and engaging. And the course ran incredibly smoothly and the setup was easy, which took out any stress of getting started."

    International Alert

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    "Very informative and great level of knowledge about the subject"

    Scottish Government

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    "Very knowledgable and helpful trainer. Was willing to listen and advise on specific issues or challenges we face."

    Logic Design

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Media Interviews for TV and Radio

From £899 + VAT

  One day    Private Options

Learn media interview skills in our one-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Learn to handle TV and radio interviews with confidence on this practical one-day media training course.

Covering voice and body language, message construction, handling hostile questions, bridging techniques and on-camera practice with playback and expert feedback — led by experienced journalists.

  •  Control voice, pace and body language on camera
  •  Construct and deliver three clear messages
  •  Handle hostile or unexpected questions confidently
  •  Use bridging techniques to stay on message
  •  Practise on-camera with playback and expert feedback
  •  

    "The centre is comfortable, clean and in a beautiful location. Staff are professional, helpful and friendly a really relaxed atmosphere. The course was well organised and run, the trainer was very professional, informative and made facing a camera feel natural to someone who would normally hide from one. Thank you for an informative and positive day."

    London Ambulance Service

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    "Friendly supportive team, great course, Vince was really knowledgeable"

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    "The trainer took the time to ask what everyone wanted out of the day at the start, so that he could tailor the day to meet all of our needs."

    Lloyds Banking Group

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    "Vince was great, I have come away from this session with so much information and knowledge."

    Mannion Daniels

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    "Talking through each step - hints and tips of what to look out for and body language - making me feel relaxed and prepared for each task"

    Ground Control

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Public Speaking

From £349 + VAT

  One day    Live Online     Private Options

Develop the skills to become an effective and confident public speaker. The perfect course for anyone new to public speaking or who finds it nerve-wracking.

This course will give you the skills and confidence to speak effectively in front of an audience.

The course will help you develop verbal and nonverbal communication skills, including body language, vocal tone, and gestures.

You will also learn to understand and manage public speaking anxiety.

  •  Planning your presentation
  •  How to use visual aids effectively
  •  Controlling your body and voice
  •  Overcoming anxiety
  •  Engaging with your audience
  •  

    "Great trainer, very knowledgeable, experienced and enthusiastic. Good practical tips that I can use when public speaking which is exactly what I wanted. A very good holistic and general overview of the subject matter. Thank you."

    Agile Business Consortium

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    "Very relatable, lots of good examples used. Michael was very clear and personable. good fun, enjoayable"

    Offshore Energies UK

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    "Structure of course and pace. Liked the examples and anecdotes"

    OEUK

  •  

    "Happy with everything - trainer was great and the staff were super nice."

    IARD

  •  

    "I felt so comfortable and welcomed and was a very nice environment"

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Sales Intro

  One day    Live Online     Private Options

Learn sales skills in our one-day introduction course. Expert-led, max 8 per class. Face-to-face in London or live online.

Learn the fundamentals of selling on this practical one-day introduction course.

Covering the sales process and principles, building rapport, questioning and listening, presenting features and benefits, pitching, handling objections and proven closing techniques — suitable for those new to sales.

  •  Build rapport and make a strong first impression
  •  Use questioning and listening to uncover needs
  •  Present features and benefits compellingly
  •  Handle objections professionally and confidently
  •  Apply proven closing techniques to win business
  •  

    "Very good, 1:1 was intense but it was great"

  •  

    "The trainer, Anita, was amazing! Covered so much in the session and gave relevant examples for me and my business."

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Sales Leadership

  Two day    Live Online     Private Options

Learn sales leadership in our two-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Develop your sales leadership skills on this expert-led two-day course.

Covering leadership styles and decision-making, coaching and developing your team, sales strategy and value propositions, pipeline management and forecasting, CRM and analytics, building team culture and cadence and managing performance against targets.

  •  Coach and develop your salespeople effectively
  •  Build a compelling sales strategy and value proposition
  •  Manage pipeline and forecast accurately
  •  Use CRM and analytics to drive team performance
  •  Set targets and manage performance against them
  •  

    "Anita was an amazing trainer, so knowledgeable and enthusiastic, making everything personalised and focused for our company and context. Thanks so much Anita and Media Training. Would 100% recommend."

    Literacy Tree

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Sales Negotiation

  One day    Live Online     Private Options

Learn sales negotiation in our one-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Build your sales negotiation skills on this practical one-day course.

Covering how to establish and communicate value, planning your proposal, anticipating objections, different negotiation styles, anchoring and how to overcome it, using BATNA effectively, managing concessions strategically and reaching win-win agreements.

  •  Establish and communicate your value before negotiating
  •  Plan proposals and anticipate client objections
  •  Recognise and overcome anchoring bias
  •  Use BATNA to negotiate from a position of strength
  •  Manage concessions strategically without undervaluing
  •  

    "The trainer was excellent, and provided an engaging and useful session. Everyone at the centre was friendly, helpful and made the day really enjoyable. Great food and refreshments!"

    Hat Trick International

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    "Made to feel very comfortable before and during my course. My course was one to one so very in depth and informative. My trainer was great and I will be taking lot of ideas away from my training today. Lunch was also very nice. Thank you."

    BearingNet

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    "The course was very informative and relevant to my requirements"

    VINCI Construction

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Structuring Your Remote Working Day

  Half day    Live Online     Private Options

Learn remote working skills in our half-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Learn to structure your remote working day more effectively on this practical half-day course.

Covering home workspace setup, day planning and time management techniques, pacing your work and taking breaks, managing motivation and the wellbeing challenges of working remotely or from home.

  •  Arrange your home workspace for maximum focus
  •  Structure and plan your working day effectively
  •  Use time management techniques to stay on task
  •  Pace your work and take effective breaks
  •  Manage the wellbeing challenges of remote working
  •  

    "Michael was absolutely fantastic- really personalised course and so helpful. Thank you!"

    UK Parliament

  •  

    "Lots of practical skills and examples used that can be taken and put straight into practice. Made very relevant and tailored to individuals. Overall very helpful. :)"

    Ongo

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    "Same feedback as yesterday from me! Great trainer who interacts well with the participants, answers questions and is overall helpful and friendly."

    Logic Design

  •  

    "The trainer was really friendly and the course was enjoyable."

    Logic Design & Consultancy Ltd.

  •  

    "Keeping everyone engaged and feeling involved"

    Logic Design

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Team Working

From £449 + VAT

  One day    Live Online     Private Options

Learn team working skills in our one-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Develop your team working skills on this practical one-day course.

Covering what makes teams effective, personality types and team roles, using individual strengths collectively, developing effective team communication, managing team dynamics constructively, building trust and accountability and supporting people through change.

  •  Understand what makes teams effective and productive
  •  Identify personality types and team roles
  •  Use individual strengths to improve collective output
  •  Manage team dynamics and disagreements constructively
  •  Build trust, accountability and shared values
  •  

    "This was the first time I've ended up doing a one-to-one course and I actually really enjoyed it as a format"

    Rail Delivery Group

  •  

    "Michael was absolutely brilliant, I would highly recommend him to the rest of my team."

    Lloyds Banking Group

  •  

    "The training and location were exceptional."

    Houlihan Lokey

  •  

    "Very interactive course. Michael kept the course interesting and engaging throughout."

    Dragados

  •  

    "Michael was very engaging, funny and friendly. He made the subject extremely interesting, with his funny stories etc. It will make it easier to remember and recall when needed in the future. Ah the story about fish and yogurt! Thank you for an extremely informative interesting and very entertaining course. The premises are gorgeous. Impressed that the loos were spotless and the food was delicious. Thank you."

    Russell Publishing Limited

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Time Management

From £449 + VAT

  One day    Live Online     Private Options

Take control of your day by managing your time effectively and efficiently. Learn how to identify your goals and prioritise your time to make them happen.

Learn to prioritise tasks, set goals, and manage your time efficiently.

Discover time management techniques that help reduce stress by ensuring you have control over your tasks and deadlines.

Discover strategies that make you more productive and give you a better work-life balance.

  •  Understanding how you work
  •  Setting personal and business goals
  •  Planning, delegation and prioritisation
  •  Managing procrastination
  •  Controlling common causes of time wasting
  •  

    "Good catering. Good workspace - quiet and intimate but not crowded. Teacher was very engaging and provided helpful advice. Good breaks."

    House Of Commons

  •  

    "Interactive session, enjoyed small group session which enabled it to be tailored to our needs and discuss relevant specific examples. Well structured. Great venue."

    Impetus

  •  

    "Great training, very appropriate for my position + changed due to my expertise."

    The Folio Society

  •  

    "Providing examples and lots of scenarios"

    IOPC Funds 1992

  •  

    "The training was great – Michael is a superb teacher and made the whole process of learning fun, easy to digest and relatable. The things he taught me are practical and I can see how I can apply them to my working day The training itself was great - I don't do a lot of course but I could see this was a course built on a great deal of experience in a range of areas. The distractions that Michael had, I since discovered, were not distractions and were built in as part of the learning process. It reinforced my assertion that Media Training knows what its doing... I didn't feel I had been hit over the head with a load of text books. Thanks"

    Mercator Digital

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Train the Trainer

  Two day    Live Online     Private Options

Learn training delivery skills in our two-day course. Expert-led, max 8 per class. Face-to-face in London or live online.

Learn the skills of effective training delivery on this expert-led two-day Train the Trainer course.

Covering adult learning principles, setting training objectives, session planning and design, confident delivery, voice and body language, facilitating groups, handling questions and giving and receiving feedback.

  •  Plan training sessions around clear learning objectives
  •  Design content that meets the needs of adult learners
  •  Deliver training confidently using voice and body language
  •  Facilitate groups and manage different learner types
  •  Give and receive feedback to improve your delivery
  •  

    "Extremely knowledgeable, had more than enough tips on presenting. Incorporated humour and stories well to break up the wordy bits of learning."

    Metropolitan Gaming

  •  

    "Explaining everything in great detail and understanding"

  •  

    "The content was great, I learnt loads of new things and have been provided with loads of material to read in my own time to continue to learn."

    Intellectual Property Office

  •  

    "Course was fun interactive and really relevant to my role, I will take lots away that will improve me for the future."

    IPO

  •  

    "All of the different activities to accommodate all learning styles was great and very engaging. All of the activities also kept engagement up and kept me buzzing throughout the day, by doing different things. I also loved how Mon brought real life examples into the session - it really helped bring it to life. Mon was extremely personable and I've thoroughly enjoyed these past two days and have lots to take away."

    Intellectual Property Office

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Business skills like communication, time management, leadership and assertiveness are the foundation of a successful career. They complement technical expertise and are valued by employers in every sector. Developing these skills helps you work more effectively, manage relationships better and progress into senior roles.

Our business skills courses give you practical techniques you can apply immediately at work. Whether you want to manage your time more effectively, communicate with greater confidence or develop your leadership style, our expert trainers will give you the tools to make a real difference in your role.

Strong business skills make you a more rounded and effective professional. Communication, assertiveness, conflict resolution and leadership are consistently cited by employers as the qualities that differentiate high performers. Our courses are practical and hands-on, so you leave with skills you can use straight away.

Some of our most popular courses for career development are Management Introduction, Leadership Introduction, Train the Trainer and Communication Skills. If you are looking to move into a new role, our Interview Skills and CV Writing courses are also highly recommended.

Business skills are valuable at every stage of a career. Our advanced courses in leadership, management and negotiation are regularly attended by experienced professionals who want to refine their approach or prepare for greater responsibility. There is always more to learn, whatever your level.