Business Courses

Advance your career with our business and professional development courses. Learn in-demand skills from experts to lead, innovate, and succeed in today’s competitive market.

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Training Desk

Business Courses

Advance your career with our business and professional development courses. Learn in-demand skills from experts to lead, innovate, and succeed in today’s competitive market.

Assertiveness course image

Assertiveness

From £429 + VAT

  One day    Classroom    Live Online     Private Options

Learn effective communication techniques to express yourself confidently. Make your voice heard and build positive relationships

This assertiveness course will empower you to navigate social interactions with confidence, improve your relationships, and achieve your goals more effectively.

It's an investment in personal growth that can have long-lasting positive effects on various aspects of your life.

  •  Recognise different assertiveness styles
  •  Assess and improve your own communication style
  •  Use positive body language to influence perceptions
  •  Effectively express yourself in discussions
  •  Confidently handle challenging situations

  •  

    "Michael was very amiable and engaging, and his anecdotal style of training was very vivid and made it easy and enjoyable to follow."

    Book Tokens Ltd

  •  

    "Very knowledgeable, very helpful in answering any question that we had. Would recommend"

  •  

    "The content, pace and delivery of the course was great. Deva was very knowledgeable all our questions."

  •  

    "Very helpful and friendly, I learnt a lot in 2 days!"

  •  

    "Sebastian was very knowledgeable and friendly. There was plenty of time for questions/discussions and practical work."

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Conflict Resolution course image

Conflict Resolution

From £429 + VAT

  One day    Classroom    Live Online     Private Options

Understand what triggers conflict and how to resolve difficult situations. Learn how to strengthen relationships and improve wellbeing in the workplace.

This Conflict Resolution course provides useful, practical skills and strategies for effectively managing conflicts in a variety of settings.

You will learn techniques for improved communication, negotiation, and problem-solving helping you to resolve conflicts constructively, promote collaboration, and maintain positive relationships.

  •  Key conflict components and stages
  •  Emotional Intelligence's role in conflict
  •  Self-awareness and management in conflict
  •  Effective negotiation techniques
  •  Effective conflict resolution techniques

  •  

    "Course was an engaging conversation rather than being talked at the whole time."

  •  

    "Very knowledgeable tutor,"

  •  

    "Kevin was a great teacher and very helpful answering any questions."

  •  

    "Engaging tutor Appropriate examples and exercises"

  •  

    "The training was very clear and covered everything I wanted it to, predicting what I was about to want to know"

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Customer Service course image

Customer Service

  One day    Classroom    Live Online     Private Options

Our course will give you the tools to deliver exceptional customer service. Learn the skills you need to keep your customers happy.

Our course will provide you with the essential skills and techniques to deliver exceptional customer service.

Learn effective communication, problem-solving, and conflict resolution strategies to enhance customer satisfaction and loyalty.

Gain the knowledge and confidence to handle diverse customer interactions and exceed expectations.

  •  Assessing situations effectively
  •  Recognising potential conflicts and challenges
  •  Mastering good communication skills
  •  Developing assertiveness for difficult situations
  •  Finding resolutions and influencing customers

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Diversity and Inclusion course image

Diversity and Inclusion

From £429 + VAT

  One day    Classroom    Live Online     Private Options

Build an inclusive environment at work where everyone can thrive. Reduce legal risk and learn practical strategies for allyship and advocacy.

Join our one-day diversity and inclusion training and find out how to create an inclusive workplace and reduce legal risks.

Learn about the Equality Act 2010, unconscious bias, inclusive language, and unique community experiences.

Featuring guest speakers, discussions, and exercises, you'll leave with actionable strategies and an allyship plan for lasting impact.

  •  Understand the legal framework
  •  How to use language inclusively
  •  Understand and overcome unconscious bias
  •  Diversity and Inclusion strategies
  •  Becoming an ally and advocate

  •  

    "Good course good facilities. Some key takeaways"

  •  

    "Informative course to do before starting to work on any training films - wish I did it sooner!"

  •  

    "Excellent course, really useful for future work on training films"

  •  

    "Great runthrough - good practical info at right level"

  •  

    "Great course really helpful"

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Good Communication course image

Good Communication

From £399 + VAT

  One day    Classroom    Live Online     Private Options

Effective communication is an essential skill for any workplace. Develop the skills to influence others, build valuable relationships and manage conflict.

Good communication is a vital skill that can positively impact all aspects of your life, from personal relationships to professional success.

This course will provide you with the tools and skills to become a more effective communicator and achieve your goals.

  •  Understand non-verbal cues
  •  Techniques for effective communication
  •  Influence outcomes through positivity
  •  Provide constructive feedback
  •  Managing challenging situations

  •  

    "Very organised and lovely environment to learn in. Michael was a very engaging and I liked his light hearted approach to the training."

  •  

    "Very accessible level of training but still in depth. Lots of tools which can be taken forward. Centre was great, I will look to do more training courses here!"

    Tracy Gilbert MP

  •  

    "I really enjoyed the class and found the lecturer very knowledgeable and fun"

    Houlihan Lokey

  •  

    "Great course and it was very enjoyable to be off-site and participate in person. There were good examples given throughout the course and lots to take away and think about. The day was broken up well."

    EBRD

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    "Answering questions and keeping us interacted"

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Improve your CV and LinkedIn Profile course image

Improve your CV and LinkedIn Profile

  Half day    Live Online     Private Options

Craft a CV that highlights your skills and gets you noticed. Boost your LinkedIn profile and get networking.

Learn how to create a compelling CV and LinkedIn profile that effectively showcases your skills, achievements, and experience, helping you stand out in a competitive job market.

Gain insights into the best ways to highlight your strengths, accomplishments, and unique selling points to potential employers or clients.

  •  Key elements of a strong CV
  •  Grabbing attention quickly
  •  Identifying and selling your abilities
  •  Optimising LinkedIn for discoverability
  •  Networking and expanding opportunities

  •  

    "Ricardo was amazing, his knowledge of SketchUp Pro was amazing and his experience with using the tools was fantastic. I can't imagine there would be a better teacher."

  •  

    "Emile was great, he wasn't too serious and he was very patient. I would like to come back again to do another media training course"

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Interview Skills for Job Applicants course image

Interview Skills for Job Applicants

  Half day    Live Online     Private Options

Learn how to prepare for an interview and what questions to expect. Master interview techniques and how to brilliantly sell yourself to potential employers.

Learn how to sell yourself effectively in job interviews.

Discover techniques for managing interview nerves and how best to highlight your skills and expertise.

Receive personalised feedback and tips to improve your interview performance.

  •  How to prepare for an interview
  •  How to anticipate interview questions
  •  Craft answers using the S.T.A.R. method
  •  Showcase your skills and experience
  •  How to develop a personal brand

  •  

    "Good balance between Course Instructor presenting and interactive element (i.e. involving leaners in discussions, followed by the group activities)"

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Keynote : Introduction course image

Keynote Intro

  One day    Classroom    Live Online     Private Options

Learn to create stunning and engaging presentations using Apple Keynote. Gain valuable design hints and tips from Keynote experts.

Learn to create beautiful and memorable presentations using Apple Keynote.

Discover how to effectively communicate your message through clever use of images, animations, charts and incorporate video and audio to make your presentations more impactful and memorable.

This course is ideal for anyone new to Keynote.

  •  Essential design considerations
  •  Keynote interface and shortcuts
  •  Maintaining brand consistency
  •  Incorporating audio and video
  •  Exporting and sharing your presentation

  •  

    "The lessons were managed well and could be easily absorbed without too much information being provided in one go. the trainer (Tom) was patient and very knowledgeable and used relevant examples to make the class easier to understand."

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    "The course was really useful and packed with techniques and tools to learn. Iwan was extremely knowledgeable and I was able to pick up a lot. Cant wait to get animating :)"

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    "Great online course. Zoom worked very well and the trainer was very helpful and knowledgeable. This will be very useful for my work and I can't wait to put all this knowledge into practice."

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    "Very good and engaging course."

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    "Excellent knowledge of the subject with a great teaching style. Very easy to follow the information and absorb it."

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Leadership : Introduction course image

Leadership Intro

From £899 + VAT

  Two day    Classroom    Live Online     Private Options

Develop your leadership skills and learn to inspire and empower your team. Understand what makes an effective leader and how to apply your new skills.

Develop your leadership skills and learn to inspire and empower your team.

Understand what makes an effective leader and how to apply your new skills.

  •  Define your leadership style
  •  Analyse your strengths and weaknesses
  •  How to communicate effectively
  •  Engage and inspire your team
  •  Leading your team through change

  •  

    "I was really impress, everyone is so nice and helpful"

  •  

    "The trainer was hugely knowledgeable and made the whole course easy to understand. It was relaxed and informal but I've learned so much. I will definitely be back for another course."

  •  

    "Michael was so knowledgeable, patient and reactive to us and what we wanted to learn about. It felt like a bespoke course even though we knew it wasn't! I have learnt so much and thoroughly enjoyed the whole course. Thank you Michael!"

  •  

    "Lisa was an excellent positive and clear trainer"

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    "Great examples and patient trainer. Took time to answer questions when we had them. Thank you."

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Management : Introduction course image

Management Intro

From £899 + VAT

  Two day    Classroom    Live Online     Private Options

Learn to become an effective and confident Manager and motivate your team. Develop the management skills that are critical to the success of any business.

This course will give you the management skills to effectively guide and motivate teams.

Learn how to communicate clearly, solve problems and delegate effectively, enabling you to build strong teams and promote collaboration.

  •  Finding your management style
  •  Understanding management processes
  •  How to overcome management challenges
  •  Building a high-performing team
  •  Empowering your team

  •  

    "It went at a good pace so that everyone could keep up"

  •  

    "Engaging participants with the material to follow along."

  •  

    "Great course, great food, lovely staff and a pleasant place to learn!"

  •  

    "Everything. Timing was great, covered as much as my little brain can handle (haha). Training was very punctual and Iwan was very understanding as I have never worked with code before."

  •  

    "The facilities and teaching were good"

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Managing Projects Remotely course image

Managing Projects Remotely

  Half day    Live Online     Private Options

Understand and master the challenges of managing a project remotely. Learn the skills to effectively manage teams working remotely.

The course equips you with the skills and strategies to effectively manage projects in a remote work environment.

Learn how to effectively communicate with remote team members and how to improve collaboration on a project when your team works in different locations.

  •  The benefits of working remotely
  •  Identifying tasks and control points
  •  Building a collaborative team
  •  Setting realistic goals and milestones
  •  Keeping your project on track

  •  

    "Really interesting and practical not too much theory"

  •  

    "GREAT TO HAVE SMALL GROUPS AND HANDS ON EXPERIENCE."

  •  

    "The pace of the course was great - slow enough to follow but quick enough to never get dull. James was very knowledgable and helpful, great experience. I also love the free resources - didn't realise they came included!"

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Managing Teams Remotely course image

Managing Teams Remotely

  Half day    Live Online     Private Options

Learn to effectively manage and motivate a team that is working remotely. Successfully navigate the unique challenges of remote team management.

Remote work can pose challenges in communication and collaboration.

This course will give you the techniques and tools to foster effective communication, build trust, and improve teamwork in a remote-working environment.

Learn how to navigate the dynamics of remote team management and successfully manage and motivate a team working in different locations.

  •  Embracing the cultural shift
  •  Effective team communication
  •  Building team cohesion
  •  Creating an action plan
  •  Tools for remote working

  •  

    "Range of tasks which built up in difficulty."

  •  

    "Everything was excellent. I thought in the first hour I would never understand InDesign, but now I feel really confident in using it and just having a go trying out something new! Thank you Matt!"

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Media Interviews for TV and Radio course image

Media Interviews for TV and Radio

From £849 + VAT

  One day    Classroom    Private Options

Get your message across with confidence in media interviews. Learn the skills to navigate TV, radio and podcast interviews with journalists.

Learn valuable techniques and strategies for handling interviews in TV and audio formats from our experienced journalists, including how to manage nerves, delivering concise responses, and handling difficult questions.

Develop the confidence and presence needed to represent yourself and your organisation professionally and effectively in media interviews.

  •  Mastering body language and energy
  •  Delivering your message with confidence
  •  Adapting your style for TV and audio
  •  Handling difficult questions with composure
  •  Improving through playback and critique

  •  

    "The trainer was very knowledgable and used relevant examples to discuss. There were some very clear takeaways from the day. The trainer was patient with me during filming! Overall an excellent experience."

  •  

    "Simplifying the message and making it more relatable to PwC, which made it easier to digest."

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    "Good examples of PP functionality and hidden functions/shortcuts / easy explanations"

  •  

    "Friendly and knowledgeable trainer - shared v useful resources eg. Adobe colour website"

  •  

    "Very friendly"

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Professional Telephone Skills course image

Professional Telephone Skills

  One day    Classroom    Private Options

Create a positive first impression and communicate effectively when using the telephone. Learn how to establish excellent relationships with your callers.

Improve your ability to communicate clearly and professionally over the phone.

Learn techniques to build rapport and establish positive relationships with callers.

Gain the skills that will help you project a favourable impression of you and your organisation.

  •  Listening to your tone of voice
  •  Tried and tested telephone techniques
  •  Prepare and make a positive impact
  •  Handle phone conversations professionally
  •  Building a rapport with your caller

  •  

    "Wolf was very knowledgable about After Effects, friendly and super helpful – always happy to repeat the steps again and answer our questions. He was also very entertaining and fun, which helped to break up the day. Would highly recommend, looking forward to the Intermediate course next."

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Public Speaking course image

Public Speaking

From £329 + VAT

  One day    Classroom    Live Online     Private Options

Develop the skills to become an effective and confident public speaker. The perfect course for anyone new to public speaking or who finds it nerve-wracking.

This course will give you the skills and confidence to speak effectively in front of an audience.

The course will help you develop verbal and nonverbal communication skills, including body language, vocal tone, and gestures.

You will also learn to understand and manage public speaking anxiety.

  •  Planning your presentation
  •  How to use visual aids effectively
  •  Controlling your body and voice
  •  Overcoming anxiety
  •  Engaging with your audience

  •  

    "I was the only person on the course, and because of this Iwan went above and beyond tailoring the course content to my needs. I feel I have learnt a lot of useful things that I will take away and use in my day-to-day role."

  •  

    "Knowledge on indesign and trainer was able to provide quick solutions to answers"

  •  

    "Environment, friendly, relaxed. I have thoroughly enjoyed being here."

  •  

    "Following the brief and showing how to do things on photoshop generally when not yet possible with ai. engaging and very friendly!"

  •  

    "The instructor was very helpful and explained things well"

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Sales Introduction course image

Sales Intro

From £549 + VAT

  One day    Classroom    Live Online     Private Options

Discover proven selling strategies and improve your performance. Connect with your customers and create a great first impression.

Learn essential techniques, strategies, and tactics to improve your sales skills.

Gain the knowledge and tools to understand each stage of the sales process, handle different sales scenarios and boost your confidence when interacting with customers.

  •  Techniques for effective communication
  •  Understanding your customer's needs
  •  Presenting products with persuasive pitches
  •  Handling objections with confidence and tact
  •  Successful techniques for closing sales

  •  

    "The trainer, Anita, was amazing! Covered so much in the session and gave relevant examples for me and my business."

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Sales Leadership course image

Sales Leadership

From £749 + VAT

  Two day    Classroom    Live Online     Private Options

Transform your team into top performers with practical skills and strategies. Gain confidence and lead your team to success.

Build on your leadership skills with our Sales Leadership Course, designed to transform you into an inspiring and effective sales leader.

You’ll learn how to develop strategies that will boost your team’s performance and drive results.

Invest in your future and lead your team to success with confidence and a clear vision.

  •  How to be a successful Sales Leader
  •  Planning effective sales activities
  •  Practical sales management skills and structures
  •  Templates and tools to support your team
  •  Sales and growth focused strategies
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Sales Negotiation course image

Sales Negotiation

From £549 + VAT

  One day    Classroom    Live Online     Private Options

Boost your profits when negotiating and close deals with confidence. Learn strategies that turn challenging negotiations into successful outcomes.

Learn essential negotiation skills and close deals confidently and effectively.

Through practical exercises, you'll learn how to build rapport during negotiations, handle objections, and close deals that work for both parties.

Ideal for sales professionals aiming to improve their negotiation skills and achieve higher success rates in their deals.

  •  Understanding your client
  •  How to position your offer
  •  Navigate discussions about cost
  •  Practical negotiation techniques
  •  Handle objections and close the sale

  •  

    "The course was very informative and relevant to my requirements"

    VINCI Construction

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Stress Management course image

Stress Management

  One day    Classroom    Live Online     Private Options

Learn to recognise stress triggers in your life and work and how to address them. Take part in practical exercises to learn practical, proactive, effective coping strategies.

Learn how to equip yourself with valuable skills to navigate life's challenges with resilience and maintain a healthier, more stress-free lifestyle.

Discover how to develop effective coping strategies and relaxation techniques to manage stress when it arises.

  •  Understanding stress and its effects
  •  Identifying personal stress factors
  •  Coping strategies for work and home
  •  Managing stress levels
  •  Creating a personalised stress action plan

  •  

    "I liked that it was very hands on and that allowed me to learn new concepts and experiment with it"

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Structuring Your Remote Working Day course image

Structuring Your Remote Working Day

  Half day    Live Online     Private Options

Learn how to structure your day effectively so that you stay focused. Discover how to reduce distractions, be productive, and maintain a good work-life balance.

This is the ideal course for anyone who spends time working remotely.

Properly structuring your day helps you get more done, sets useful boundaries between work and personal life, and helps prevent burnout.

This course will provide you with tried and tested time management techniques to help you work efficiently from home.

  •  The challenges of working remotely
  •  The optimal home office setup
  •  Mastering time management skills
  •  Emphasising personal well-being and breaks
  •  Receiving individual and group support

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Team Working course image

Team Working

From £429 + VAT

  One day    Classroom    Live Online     Private Options

Develop collaborative teamworking skills to forge better working relationships. Be part of a positive, motivated team working together to achieve the same goal.

Learn effective communication and collaboration techniques that will help you create an excellent team-working culture.

Discover how to identify and address challenges within a team, leading to better problem- solving and decision-making.

  •  Team leaders' roles and responsibilities
  •  What makes a balanced team?
  •  Setting clear objectives and expectations
  •  Developing effective communication skills
  •  Ways to resolve conflicts

  •  

    "Really good at going through everything in detail - helping revisit anything when needed and answering questions. made it really easy to understand."

  •  

    "Being helped by Vicki! I am very new to this and she was a great support to me."

  •  

    "Allowing participants to practice, and going through every step.."

  •  

    "Explaining everything really clearly and very helpful."

  •  

    "Pro teaching and nice to students."

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Time Management course image

Time Management

From £399 + VAT

  One day    Classroom    Private Options

Take control of your day by managing your time effectively and efficiently. Learn how to identify your goals and prioritise your time to make them happen.

Learn to prioritise tasks, set goals, and manage your time efficiently.

Discover time management techniques that help reduce stress by ensuring you have control over your tasks and deadlines.

Discover strategies that make you more productive and give you a better work-life balance.

  •  Understanding how you work
  •  Setting personal and business goals
  •  Planning, delegation and prioritisation
  •  Managing procrastination
  •  Controlling common causes of time wasting

  •  

    "Very patient and thorough. Everything was explained very well."

  •  

    "Everything was explained thoroughly."

  •  

    "The lecturer was phenomenal and inspirational. he was like a guru"

  •  

    "Michael was brilliant. He understood that public speaking is an extremely difficult thing for me and others and gave guidance as well as an understanding as to why. Michael, was fantastic! Highly recommend!"

  •  

    "Rosie was great! Her knowledge was very helpful and she was able to make the course relevant to my needs."

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Train the Trainer course image

Train the Trainer

From £899 + VAT

  Two day    Classroom    Live Online     Private Options

Gain the skills to create dynamic training sessions. Present with confidence and keep your adult learners engaged.

Learn the building blocks of a successful training course from our expert tutors.

Understand the needs of your audience and create training that helps your students achieve their goals at work.

Join us on our practical two day Train the Trainer course and learn how to keep your adult learners engaged and present with confidence.

  •  Plan training that aligns with business goals
  •  How to create engaging learning materials
  •  Successful training delivery
  •  Presenting to a group with confidence
  •  Managing challenges and disruption

  •  

    "Teacher was very knowledgeable and patient. I learned so much more than I expected to. Great group and great group size. Loved it!"

  •  

    "Comprehensive and thorough. Very useful."

  •  

    "Nice setting - Good coach - Good Computers"

  •  

    "Very knowledgeable trainer"

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Business skills encompass communication, teamwork, leadership, adaptability, and problem-solving. They are crucial in the workplace as they complement technical skills. Business skills promote effective collaboration, communication, and adaptability, enhancing overall job performance and fostering positive workplace relationships, which are vital for personal and professional success.

Business skills courses provide the benefits of developing foundational knowledge in areas such as finance, management, leadership, entrepreneurship, and communication, equipping individuals with the skills needed to succeed in business and advance their careers in various industries.

Business skills courses can improve your career prospects by equipping you with a broad range of skills such as strategic thinking, financial analysis, project management, and leadership, making you a well-rounded professional and a strong candidate for managerial and executive positions.

To boost your employability, consider courses in communication, team work, leadership and time management. These skills are universally valued by employers and can enhance your job prospects across various industries and positions.

Business skills are valuable for employees at all experience levels, including those with substantial experience. Continuous learning and development are essential for professional growth. Business skills, such as leadership, management, and assertiveness can open doors to higher positions and broader responsibilities.