Business Courses

Advance your career with our business and professional development courses. Learn in-demand skills from experts to lead, innovate, and succeed in today’s competitive market.

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Training Desk

Business Courses

Advance your career with our business and professional development courses. Learn in-demand skills from experts to lead, innovate, and succeed in today’s competitive market.

Assertiveness course image

Assertiveness

From £399 + VAT

  One day    Classroom    Live Online     Private Options

Learn effective communication techniques to express yourself confidently. Make your voice heard and build positive relationships

This assertiveness course will empower you to navigate social interactions with confidence, improve your relationships, and achieve your goals more effectively.

It's an investment in personal growth that can have long-lasting positive effects on various aspects of your life.

  •  Recognise different assertiveness styles
  •  Assess and improve your own communication style
  •  Use positive body language to influence perceptions
  •  Effectively express yourself in discussions
  •  Confidently handle challenging situations

  •  

    "Really useful information and tools to apply and use in my daily job. The session was lead in an engaging way."

  •  

    "Michael was a fantastic trainer - so knowledgable, very funny and engaging for the full day."

    BBC

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    "This is the first course that I have attended and I was nervous but I felt relaxed and settled in. I liked the parts where we were asked to engage in answers."

    McGregor Boyall Associates Limited

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    "Michael was very amiable and engaging, and his anecdotal style of training was very vivid and made it easy and enjoyable to follow."

    Book Tokens Ltd

  •  

    "Making it easy to understand and light hearted. Very informative with great examples."

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Conflict Resolution course image

Conflict Resolution

  One day    Classroom    Live Online     Private Options

Understand what triggers conflict and how to resolve difficult situations. Learn how to strengthen relationships and improve wellbeing in the workplace.

This Conflict Resolution course provides useful, practical skills and strategies for effectively managing conflicts in a variety of settings.

You will learn techniques for improved communication, negotiation, and problem-solving helping you to resolve conflicts constructively, promote collaboration, and maintain positive relationships.

  •  Key conflict components and stages
  •  Emotional Intelligence's role in conflict
  •  Self-awareness and management in conflict
  •  Effective negotiation techniques
  •  Effective conflict resolution techniques

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Customer Service course image

Customer Service

  One day    Classroom    Live Online     Private Options

Our course will give you the tools to deliver exceptional customer service. Learn the skills you need to keep your customers happy.

Our course will provide you with the essential skills and techniques to deliver exceptional customer service.

Learn effective communication, problem-solving, and conflict resolution strategies to enhance customer satisfaction and loyalty.

Gain the knowledge and confidence to handle diverse customer interactions and exceed expectations.

  •  Assessing situations effectively
  •  Recognising potential conflicts and challenges
  •  Mastering good communication skills
  •  Developing assertiveness for difficult situations
  •  Finding resolutions and influencing customers

  •  

    "Michael was very friendly and super informative, he answered all my questions and gave great advise. Looking forward to hopefully seeing him again on my next course. Very knowledgeable and a great asset to Media Training"

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Diversity and Inclusion course image

Diversity and Inclusion

From £449 + VAT

  One day    Classroom    Live Online     Private Options

Build an inclusive environment at work where everyone can thrive. Reduce legal risk and learn practical strategies for allyship and advocacy.

Join our one-day diversity and inclusion training and find out how to create an inclusive workplace and reduce legal risks.

Learn about the Equality Act 2010, unconscious bias, inclusive language, and unique community experiences.

Featuring guest speakers, discussions, and exercises, you'll leave with actionable strategies and an allyship plan for lasting impact.

  •  Understand the legal framework
  •  How to use language inclusively
  •  Understand and overcome unconscious bias
  •  Diversity and Inclusion strategies
  •  Becoming an ally and advocate

  •  

    "Felt a very safe open space!"

  •  

    "The trainer was really nice and facilitated our discussion really well."

  •  

    "Natalia was great at facilitating an open and safe environment, and ensured we had fun along the way"

  •  

    "Good engaging material and trainer, thanks"

  •  

    "Very very good facilitation of the session - Natalia allowed us the time and space to discuss proactively and positive rather than driving the day using the powerpoint as a rigid guide. Excellent."

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Good Communication course image

Good Communication

From £429 + VAT

  One day    Classroom    Live Online     Private Options

Effective communication is an essential skill for any workplace. Develop the skills to influence others, build valuable relationships and manage conflict.

Good communication is a vital skill that can positively impact all aspects of your life, from personal relationships to professional success.

This course will provide you with the tools and skills to become a more effective communicator and achieve your goals.

  •  Understand non-verbal cues
  •  Techniques for effective communication
  •  Influence outcomes through positivity
  •  Provide constructive feedback
  •  Managing challenging situations

  •  

    "Thank you so much for the course Michael! It was very useful and I will use what I learned today."

  •  

    "Very organised and lovely environment to learn in. Michael was a very engaging and I liked his light hearted approach to the training."

  •  

    "Very accessible level of training but still in depth. Lots of tools which can be taken forward. Centre was great, I will look to do more training courses here!"

    Tracy Gilbert MP

  •  

    "I really enjoyed the class and found the lecturer very knowledgeable and fun"

    Houlihan Lokey

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    "Great course and it was very enjoyable to be off-site and participate in person. There were good examples given throughout the course and lots to take away and think about. The day was broken up well."

    EBRD

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Improve your CV and LinkedIn Profile course image

Improve your CV and LinkedIn Profile

  Half day    Live Online     Private Options

Craft a CV that highlights your skills and gets you noticed. Boost your LinkedIn profile and get networking.

Learn how to create a compelling CV and LinkedIn profile that effectively showcases your skills, achievements, and experience, helping you stand out in a competitive job market.

Gain insights into the best ways to highlight your strengths, accomplishments, and unique selling points to potential employers or clients.

  •  Key elements of a strong CV
  •  Grabbing attention quickly
  •  Identifying and selling your abilities
  •  Optimising LinkedIn for discoverability
  •  Networking and expanding opportunities

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Interview Skills for Job Applicants course image

Interview Skills for Job Applicants

  Half day    Live Online     Private Options

Learn how to prepare for an interview and what questions to expect. Master interview techniques and how to brilliantly sell yourself to potential employers.

Learn how to sell yourself effectively in job interviews.

Discover techniques for managing interview nerves and how best to highlight your skills and expertise.

Receive personalised feedback and tips to improve your interview performance.

  •  How to prepare for an interview
  •  How to anticipate interview questions
  •  Craft answers using the S.T.A.R. method
  •  Showcase your skills and experience
  •  How to develop a personal brand

  •  

    "Excellent delivery. The topic was taught with exceptional experience/knowledge and lots of very insightful advice - thank you :)"

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Keynote : Introduction course image

Keynote Intro

  One day    Classroom    Live Online     Private Options

Learn to create stunning and engaging presentations using Apple Keynote. Gain valuable design hints and tips from Keynote experts.

Learn to create beautiful and memorable presentations using Apple Keynote.

Discover how to effectively communicate your message through clever use of images, animations, charts and incorporate video and audio to make your presentations more impactful and memorable.

This course is ideal for anyone new to Keynote.

  •  Essential design considerations
  •  Keynote interface and shortcuts
  •  Maintaining brand consistency
  •  Incorporating audio and video
  •  Exporting and sharing your presentation

  •  

    "Prep beforehand was excellent, really knowledgable, friendly trainer and we slowly but surely covered a whole host of keynote features. Feel much more informed than I was at the start of the day."

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    "Learning with good vibes"

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    "You made it fun and easy for a Boomer like me to learn all the bits of Keynote that have had me chewing the scenery for two years. This course will genuinely revolutionise my working life"

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    "I learnt loads of new tips and tricks. All the prior keynote questions I had, Tom had a really succinct answer to. I just feel all round more inspired to write beautiful keynote presentations now. Thanks Tom :)"

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    "Friendly course tutor"

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Leadership : Introduction course image

Leadership Intro

From £899 + VAT

  Two day    Classroom    Live Online     Private Options

Develop your leadership skills and learn to inspire and empower your team. Understand what makes an effective leader and how to apply your new skills.

Develop your leadership skills and learn to inspire and empower your team.

Understand what makes an effective leader and how to apply your new skills.

  •  Define your leadership style
  •  Analyse your strengths and weaknesses
  •  How to communicate effectively
  •  Engage and inspire your team
  •  Leading your team through change

  •  

    "A lot of valuable content and examples were shared during the call, which I found very helpful."

    Norac Foods UK

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    "Creative atmosphere"

  •  

    "Michael was a joy, his enthusiasm and knowledge was brilliant! i loved every minute. It has really helped!"

  •  

    "Michael was great at communication, entertaining and conducted the perfect balance of humour. Michael also listened to questions and even workshopped scenarios that we have encountered in the past. I've done a few of these courses now and this is one of the best courses I've been involved in! Thank you! :D"

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    "Michael was so knowledgeable, patient and reactive to us and what we wanted to learn about. It felt like a bespoke course even though we knew it wasn't! I have learnt so much and thoroughly enjoyed the whole course. Thank you Michael!"

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Management : Introduction course image

Management Intro

From £899 + VAT

  Two day    Classroom    Live Online     Private Options

Learn to become an effective and confident Manager and motivate your team. Develop the management skills that are critical to the success of any business.

This course will give you the management skills to effectively guide and motivate teams.

Learn how to communicate clearly, solve problems and delegate effectively, enabling you to build strong teams and promote collaboration.

  •  Finding your management style
  •  Understanding management processes
  •  How to overcome management challenges
  •  Building a high-performing team
  •  Empowering your team

  •  

    "Michael kept the training engaging over two days."

  •  

    "The general overview and range of points. The structure of the course and allowing regular breaks was also useful to reset and focus. Thanks Michael!"

  •  

    "ABSOLUTELY EVERYTHING. Michael was great. We train very similar soft skills courses and this was so refreshing for me. His approach, his commitment to the subject and his delivery was fabulous. Thanks Michael, you were engaging, funny and informative."

  •  

    "Michael was very knowledgeable and has given me some excellent tips for going forward in my management career (and my personal life!)"

  •  

    "Friendly, the trainer was knowledgeable and all round nice guy. Had a great time thank you."

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Managing Projects Remotely course image

Managing Projects Remotely

  Half day    Live Online     Private Options

Understand and master the challenges of managing a project remotely. Learn the skills to effectively manage teams working remotely.

The course equips you with the skills and strategies to effectively manage projects in a remote work environment.

Learn how to effectively communicate with remote team members and how to improve collaboration on a project when your team works in different locations.

  •  The benefits of working remotely
  •  Identifying tasks and control points
  •  Building a collaborative team
  •  Setting realistic goals and milestones
  •  Keeping your project on track

  •  

    "Informative, well structured, good analogies and examples"

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    "Adapting to my needs, engaging and overall friendliness and knowledge"

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    "I was very happy with the course today. In this case it was highly beneficial that I was the only participant, as Michael was able to adapt the course specifically to my needs and current situation, which gave me tools and methods that I can implement straight away. Thanks a lot!"

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Managing Teams Remotely course image

Managing Teams Remotely

  Half day    Live Online     Private Options

Learn to effectively manage and motivate a team that is working remotely. Successfully navigate the unique challenges of remote team management.

Remote work can pose challenges in communication and collaboration.

This course will give you the techniques and tools to foster effective communication, build trust, and improve teamwork in a remote-working environment.

Learn how to navigate the dynamics of remote team management and successfully manage and motivate a team working in different locations.

  •  Embracing the cultural shift
  •  Effective team communication
  •  Building team cohesion
  •  Creating an action plan
  •  Tools for remote working

  •  

    "Michael was excellent, knowledgeable and full of good examples. Incredibly helpful"

  •  

    "Interactive and enthusiastic trainer - thanks!"

  •  

    "The trainer was excellent and approachable, which made the session educational but relaxed and engaging. And the course ran incredibly smoothly and the setup was easy, which took out any stress of getting started."

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Media Interviews for TV and Radio course image

Media Interviews for TV and Radio

From £899 + VAT

  One day    Classroom    Private Options

Get your message across with confidence in media interviews. Learn the skills to navigate TV, radio and podcast interviews with journalists.

Learn valuable techniques and strategies for handling interviews in TV and audio formats from our experienced journalists, including how to manage nerves, delivering concise responses, and handling difficult questions.

Develop the confidence and presence needed to represent yourself and your organisation professionally and effectively in media interviews.

  •  Mastering body language and energy
  •  Delivering your message with confidence
  •  Adapting your style for TV, audio and Zoom
  •  Handling difficult questions with composure
  •  Improving through playback and critique

  •  

    "The centre is comfortable, clean and in a beautiful location. Staff are professional, helpful and friendly a really relaxed atmosphere. The course was well organised and run, the trainer was very professional, informative and made facing a camera feel natural to someone who would normally hide from one. Thank you for an informative and positive day."

    London Ambulance Service

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    "Friendly supportive team, great course, Vince was really knowledgeable"

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    "The trainer took the time to ask what everyone wanted out of the day at the start, so that he could tailor the day to meet all of our needs."

    Lloyds Banking Group

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    "Vince was great, I have come away from this session with so much information and knowledge."

    Mannion Daniels

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    "The trainer was very knowledgable and used relevant examples to discuss. There were some very clear takeaways from the day. The trainer was patient with me during filming! Overall an excellent experience."

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Professional Telephone Skills course image

Professional Telephone Skills

  One day    Classroom    Private Options

Create a positive first impression and communicate effectively when using the telephone. Learn how to establish excellent relationships with your callers.

Improve your ability to communicate clearly and professionally over the phone.

Learn techniques to build rapport and establish positive relationships with callers.

Gain the skills that will help you project a favourable impression of you and your organisation.

  •  Listening to your tone of voice
  •  Tried and tested telephone techniques
  •  Prepare and make a positive impact
  •  Handle phone conversations professionally
  •  Building a rapport with your caller
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Public Speaking course image

Public Speaking

From £329 + VAT

  One day    Classroom    Live Online     Private Options

Develop the skills to become an effective and confident public speaker. The perfect course for anyone new to public speaking or who finds it nerve-wracking.

This course will give you the skills and confidence to speak effectively in front of an audience.

The course will help you develop verbal and nonverbal communication skills, including body language, vocal tone, and gestures.

You will also learn to understand and manage public speaking anxiety.

  •  Planning your presentation
  •  How to use visual aids effectively
  •  Controlling your body and voice
  •  Overcoming anxiety
  •  Engaging with your audience

  •  

    "I felt so comfortable and welcomed and was a very nice environment"

  •  

    "Course was great, very informative and I've walked away with lots of new skills."

    Cubic

  •  

    "The overall experience was very good, the trainer was great and the centre well equipped."

    University College London

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    "Our trainer Michael was great at explaining how we can present better, tips on when we get nervous and helping us to understand how to control it better."

    BBC

  •  

    "The course was really well structured and informative. It was clear the presenter was very knowledgeable and knew what he was talking about."

    Taylor Woodrow

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Sales Introduction course image

Sales Intro

From £549 + VAT

  One day    Classroom    Live Online     Private Options

Discover proven selling strategies and improve your performance. Connect with your customers and create a great first impression.

Learn essential techniques, strategies, and tactics to improve your sales skills.

Gain the knowledge and tools to understand each stage of the sales process, handle different sales scenarios and boost your confidence when interacting with customers.

  •  Techniques for effective communication
  •  Understanding your customer's needs
  •  Presenting products with persuasive pitches
  •  Handling objections with confidence and tact
  •  Successful techniques for closing sales

  •  

    "Very good, 1:1 was intense but it was great"

  •  

    "The trainer, Anita, was amazing! Covered so much in the session and gave relevant examples for me and my business."

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Sales Leadership course image

Sales Leadership

From £749 + VAT

  Two day    Classroom    Live Online     Private Options

Transform your team into top performers with practical skills and strategies. Gain confidence and lead your team to success.

Build on your leadership skills with our Sales Leadership Course, designed to transform you into an inspiring and effective sales leader.

You’ll learn how to develop strategies that will boost your team’s performance and drive results.

Invest in your future and lead your team to success with confidence and a clear vision.

  •  How to be a successful Sales Leader
  •  Planning effective sales activities
  •  Practical sales management skills and structures
  •  Templates and tools to support your team
  •  Sales and growth focused strategies

  •  

    "Anita was an amazing trainer, so knowledgeable and enthusiastic, making everything personalised and focused for our company and context. Thanks so much Anita and Media Training. Would 100% recommend."

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Sales Negotiation course image

Sales Negotiation

From £549 + VAT

  One day    Classroom    Live Online     Private Options

Boost your profits when negotiating and close deals with confidence. Learn strategies that turn challenging negotiations into successful outcomes.

Learn essential negotiation skills and close deals confidently and effectively.

Through practical exercises, you'll learn how to build rapport during negotiations, handle objections, and close deals that work for both parties.

Ideal for sales professionals aiming to improve their negotiation skills and achieve higher success rates in their deals.

  •  Understanding your client
  •  How to position your offer
  •  Navigate discussions about cost
  •  Practical negotiation techniques
  •  Handle objections and close the sale

  •  

    "Made to feel very comfortable before and during my course. My course was one to one so very in depth and informative. My trainer was great and I will be taking lot of ideas away from my training today. Lunch was also very nice. Thank you."

    BearingNet

  •  

    "The course was very informative and relevant to my requirements"

    VINCI Construction

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Stress Management course image

Stress Management

  One day    Classroom    Live Online     Private Options

Learn to recognise stress triggers in your life and work and how to address them. Take part in practical exercises to learn practical, proactive, effective coping strategies.

Learn how to equip yourself with valuable skills to navigate life's challenges with resilience and maintain a healthier, more stress-free lifestyle.

Discover how to develop effective coping strategies and relaxation techniques to manage stress when it arises.

  •  Understanding stress and its effects
  •  Identifying personal stress factors
  •  Coping strategies for work and home
  •  Managing stress levels
  •  Creating a personalised stress action plan

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Structuring Your Remote Working Day course image

Structuring Your Remote Working Day

  Half day    Live Online     Private Options

Learn how to structure your day effectively so that you stay focused. Discover how to reduce distractions, be productive, and maintain a good work-life balance.

This is the ideal course for anyone who spends time working remotely.

Properly structuring your day helps you get more done, sets useful boundaries between work and personal life, and helps prevent burnout.

This course will provide you with tried and tested time management techniques to help you work efficiently from home.

  •  The challenges of working remotely
  •  The optimal home office setup
  •  Mastering time management skills
  •  Emphasising personal well-being and breaks
  •  Receiving individual and group support

  •  

    "Michael was absolutely fantastic- really personalised course and so helpful. Thank you!"

  •  

    "Everything! Lovely course"

  •  

    "Lots of practical skills and examples used that can be taken and put straight into practice. Made very relevant and tailored to individuals. Overall very helpful. :)"

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Team Working course image

Team Working

From £429 + VAT

  One day    Classroom    Live Online     Private Options

Develop collaborative teamworking skills to forge better working relationships. Be part of a positive, motivated team working together to achieve the same goal.

Learn effective communication and collaboration techniques that will help you create an excellent team-working culture.

Discover how to identify and address challenges within a team, leading to better problem- solving and decision-making.

  •  Team leaders' roles and responsibilities
  •  What makes a balanced team?
  •  Setting clear objectives and expectations
  •  Developing effective communication skills
  •  Ways to resolve conflicts

  •  

    "This was the first time I've ended up doing a one-to-one course and I actually really enjoyed it as a format"

  •  

    "Michael was absolutely brilliant, I would highly recommend him to the rest of my team."

  •  

    "The training and location were exceptional."

  •  

    "This is the second course that I have attended and the venue is perfect for learning. F&B is fantastic. Good selection of courses available and looking forward to coming back in June for Time Management."

  •  

    "Great course"

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Time Management course image

Time Management

From £429 + VAT

  One day    Classroom    Private Options

Take control of your day by managing your time effectively and efficiently. Learn how to identify your goals and prioritise your time to make them happen.

Learn to prioritise tasks, set goals, and manage your time efficiently.

Discover time management techniques that help reduce stress by ensuring you have control over your tasks and deadlines.

Discover strategies that make you more productive and give you a better work-life balance.

  •  Understanding how you work
  •  Setting personal and business goals
  •  Planning, delegation and prioritisation
  •  Managing procrastination
  •  Controlling common causes of time wasting

  •  

    "The training was great – Michael is a superb teacher and made the whole process of learning fun, easy to digest and relatable. The things he taught me are practical and I can see how I can apply them to my working day The training itself was great - I don't do a lot of course but I could see this was a course built on a great deal of experience in a range of areas. The distractions that Michael had, I since discovered, were not distractions and were built in as part of the learning process. It reinforced my assertion that Media Training knows what its doing... I didn't feel I had been hit over the head with a load of text books. Thanks"

    Mercator Digital

  •  

    "Remaining engaging. I was the only attendant but Michael was stellar. Learnt so much and kept my interest!"

    Lloyds Banking Group

  •  

    "I loved the location. The course content was well thought out and I felt the trainer really tried to adapt to my specific requirements which was great."

  •  

    "Very informative course, really enjoyed my time"

  •  

    "Michael is a superb trainer, really insightful and so knowledgable. I felt the course was really tailored to what I needed and I've come away with loads of great ideas I can start using straight away. I'm so pleased I did the course, it's been very worthwhile and I'll recommend it to colleagues!"

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Train the Trainer course image

Train the Trainer

From £899 + VAT

  Two day    Classroom    Live Online     Private Options

Gain the skills to create dynamic training sessions. Present with confidence and keep your adult learners engaged.

Learn the building blocks of a successful training course from our expert tutors.

Understand the needs of your audience and create training that helps your students achieve their goals at work.

Join us on our practical two day Train the Trainer course and learn how to keep your adult learners engaged and present with confidence.

  •  Plan training that aligns with business goals
  •  How to create engaging learning materials
  •  Successful training delivery
  •  Presenting to a group with confidence
  •  Managing challenges and disruption

  •  

    "Explaining everything in great detail and understanding"

  •  

    "It was all good"

  •  

    "Really friendly and clean environment in a great location."

  •  

    "The course was great, as was lunch"

  •  

    "The trainer was very knowledgeable. Also, the lunch was great."

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Business skills encompass communication, teamwork, leadership, adaptability, and problem-solving. They are crucial in the workplace as they complement technical skills. Business skills promote effective collaboration, communication, and adaptability, enhancing overall job performance and fostering positive workplace relationships, which are vital for personal and professional success.

Business skills courses provide the benefits of developing foundational knowledge in areas such as finance, management, leadership, entrepreneurship, and communication, equipping individuals with the skills needed to succeed in business and advance their careers in various industries.

Business skills courses can improve your career prospects by equipping you with a broad range of skills such as strategic thinking, financial analysis, project management, and leadership, making you a well-rounded professional and a strong candidate for managerial and executive positions.

To boost your employability, consider courses in communication, team work, leadership and time management. These skills are universally valued by employers and can enhance your job prospects across various industries and positions.

Business skills are valuable for employees at all experience levels, including those with substantial experience. Continuous learning and development are essential for professional growth. Business skills, such as leadership, management, and assertiveness can open doors to higher positions and broader responsibilities.