22 December 2026
Tue
Communicate with more confidence and clarity in every workplace situation.
A practical one-day course covering assertiveness, listening, feedback and non-verbal communication.
Communicate with more confidence and clarity in every workplace situation. A practical one-day course covering assertiveness, listening, feedback and non-verbal communication.
Communicate with more confidence and clarity in every professional situation on this practical one-day communication skills course.
You will explore verbal and non-verbal communication, understand the key differences between passive, aggressive and assertive behaviour and why assertiveness matters at work, learn how to identify areas for improvement in your own communication style, develop active listening techniques, give and receive constructive feedback effectively, understand your rights and responsibilities at work, and practise communicating clearly across a range of real professional situations.
| Course dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 22 December 2026 | Tue | London Islington | Available | £499 | £50 | £449 + VAT | |
| 2 April 2027 | Fri | Online | Available | £499 | £499 + VAT | ||
| 30 June 2027 | Wed | Online | Available | £499 | £499 + VAT |
| Course dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 22 December 2026 | Tue | London Islington | Available | £499 | £50 | £449 + VAT |
| Course dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 2 April 2027 | Fri | Online | Available | £499 | £499 + VAT | ||
| 30 June 2027 | Wed | Online | Available | £499 | £499 + VAT |
Private & team training
Available as private, bespoke or team training at our centre, live online, or at your venue. Customise the outline, train as a group, or book a one-to-one with an expert.
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Tue
Fri
Wed
Private & team training
Available as private, bespoke or team training at our centre, live online, or at your venue. Customise the outline, train as a group, or book a one-to-one with an expert.
What is communication?
Understanding verbal and non-verbal communication
The difference between passive, aggressive and assertive behaviour
Why assertive behaviour is vital for effective communication
Understanding whether you are communicating effectively
Influencing outcomes by changing your internal frame of mind
Changing the way you interact with work colleagues or clients to maximise your influence
Stating your views
Explaining your reasoning
Using incentives
Establishing expectations
Using open questions
Building common ground
Understanding your rights and responsibilities at work
How to give constructive feedback
Getting more from people you work with
Changing the way you are managed
Positive means productive
Avoiding unnecessary confrontation
Strategies and techniques for resolving conflict
Communicating effectively when faced with challenging situations.
Suited to professionals at all levels who want to communicate more confidently and effectively at work — including managers, team members and customer-facing staff. No prior experience required.
Great structure of the course with great examples I could relate to. The information provided in the course could easily be translated into…
Great at communicating beforehand and throughout the day.
Thank you so much for the course Michael! It was very useful and I will use what I learned today.
Very organised and lovely environment to learn in. Michael was a very engaging and I liked his light hearted approach to the training.
Very accessible level of training but still in depth. Lots of tools which can be taken forward. Centre was great, I will look to do more tr…
I really enjoyed the class and found the lecturer very knowledgeable and fun
Great course and it was very enjoyable to be off-site and participate in person. There were good examples given throughout the course and l…
Making it relavent to us, real life examples, very friendly
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