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Good Communication Course

Communicate with more confidence and clarity in every workplace situation.

A practical one-day course covering assertiveness, listening, feedback and non-verbal communication.

Communicate with more confidence and clarity in every workplace situation. A practical one-day course covering assertiveness, listening, feedback and non-verbal communication.

103 Reviews
9.4/10 Satisfaction
99% Recommend
See reviews
Good Communication training course

Good Communication Course

Communicate with more confidence and clarity in every professional situation on this practical one-day communication skills course.

You will explore verbal and non-verbal communication, understand the key differences between passive, aggressive and assertive behaviour and why assertiveness matters at work, learn how to identify areas for improvement in your own communication style, develop active listening techniques, give and receive constructive feedback effectively, understand your rights and responsibilities at work, and practise communicating clearly across a range of real professional situations.

View course outline

Course dates

Course dates Days Location Places RRP Discount You Pay
22 December 2026 Tue London Islington Available £499 £50 £449 + VAT
2 April 2027 Fri Online Available £499 £499 + VAT
30 June 2027 Wed Online Available £499 £499 + VAT
No in-person dates available at the moment.
Course dates Days Location Places RRP Discount You Pay
22 December 2026 Tue London Islington Available £499 £50 £449 + VAT
Course dates Days Location Places RRP Discount You Pay
2 April 2027 Fri Online Available £499 £499 + VAT
30 June 2027 Wed Online Available £499 £499 + VAT

Private & team training

Get a quote for Good Communication

Available as private, bespoke or team training at our centre, live online, or at your venue. Customise the outline, train as a group, or book a one-to-one with an expert.

Course dates

Swipe for more dates

22 December 2026

Tue

Location
London Islington
Places
Available
RRP
£499
Discount
£50
You pay
£449 + VAT

2 April 2027

Fri

Location
Online
Places
Available
RRP
£499
Discount
—
You pay
£499 + VAT

30 June 2027

Wed

Location
Online
Places
Available
RRP
£499
Discount
—
You pay
£499 + VAT

Course outline

1

The Principles of Effective Communication

What is communication?

Understanding verbal and non-verbal communication

The difference between passive, aggressive and assertive behaviour

Why assertive behaviour is vital for effective communication

2

Improving your Existing Communication Skills

Understanding whether you are communicating effectively

Influencing outcomes by changing your internal frame of mind

3

Being Assertive, Positive, and Influencing Others

Changing the way you interact with work colleagues or clients to maximise your influence

Stating your views

Explaining your reasoning

Using incentives

Establishing expectations

Using open questions

Building common ground

4

Rights and Responsibilities

Understanding your rights and responsibilities at work

How to give constructive feedback

Getting more from people you work with

Changing the way you are managed

Positive means productive

Avoiding unnecessary confrontation

5

Communicating Effectively and Managing Conflict

Strategies and techniques for resolving conflict

Communicating effectively when faced with challenging situations.

Who is this course for?

Suited to professionals at all levels who want to communicate more confidently and effectively at work — including managers, team members and customer-facing staff. No prior experience required.

103 Reviews
9.4/10 Satisfaction
99% Recommend

Great structure of the course with great examples I could relate to. The information provided in the course could easily be translated into…

Stefan – 9 July 2026

Great at communicating beforehand and throughout the day.

Lucy – 16 March 2026

Thank you so much for the course Michael! It was very useful and I will use what I learned today.

Jeongeun – 8 August 2025

Very organised and lovely environment to learn in. Michael was a very engaging and I liked his light hearted approach to the training.

Lorna – 11 June 2025

Very accessible level of training but still in depth. Lots of tools which can be taken forward. Centre was great, I will look to do more tr…

Alex – 11 June 2025

I really enjoyed the class and found the lecturer very knowledgeable and fun

Meric – 11 June 2025

Great course and it was very enjoyable to be off-site and participate in person. There were good examples given throughout the course and l…

Tina – 11 June 2025

Making it relavent to us, real life examples, very friendly

Nicola – 4 February 2025

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Who attends?

Getting better at your job icon

Getting better at your job

You need a skill for the role you already have, or your employer is investing in the team.

Changing career icon

Changing career

You're moving into a new field and need the practical skills it asks for.

Just graduated icon

Just graduated

You know the theory. A practical course and a certificate of attendance show employers you can do the work.

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