Good Communication Course

Communicate with more confidence and clarity in every workplace situation.

A practical one-day course covering assertiveness, listening, feedback and non-verbal communication.

101

Reviews

9.4

Satisfaction

99.0%

Recommend

See Reviews

Good Communication Course

Name: Good Communication
Rating: 4.7 (101 reviews)

Communicate with more confidence and clarity in every professional situation on this practical one-day communication skills course. You will explore verbal and non-verbal communication, understand the key differences between passive, aggressive and assertive behaviour and why assertiveness matters at work, learn how to identify areas for improvement in your own communication style, develop active listening techniques, give and receive constructive feedback effectively, understand your rights and responsibilities at work, and practise communicating clearly across a range of real professional situations.

One Day

10:00 - 16:30 UK Time

Private Options

Key Learning Points

Key Learning Points
Understand verbal and non-verbal communication
Distinguish assertive, passive and aggressive styles
Develop active listening techniques
Give and receive constructive feedback
Communicate clearly in professional situations

If attending an online course you must have a licensed copy of any software required and access to a suitable computer.

You need no previous experience to attend this course.

Who is this course for?

Suited to professionals at all levels who want to communicate more confidently and effectively at work — including managers, team members and customer-facing staff. No prior experience required.

Expert Trainers

Course leader is an experienced industry expert

Class Size

1 - 10 in person or 1 - 6 online

Support

28 days free helpdesk support with all courses

Cancellation

Cancel before 7 days for 100% refund

Certificate

Earn a certificate of attendance on completion

Volume Discounts

Save money by using our Learning Pots scheme

Course Dates	Days	Location	Places	RRP	Discount	You Pay
14th Sep 26	Mon	Online	Available	£499.00	£50.00	£449.00 + VAT
22nd Dec 26	Tue	London Islington	Available	£499.00		£499.00 + VAT
2nd Apr 27	Fri	Online	Available	£499.00		£499.00 + VAT
30th Jun 27	Wed	Online	Available	£499.00		£499.00 + VAT

No in-person dates available at the moment.

Course Dates	Days	Location	Places	RRP	Discount	You Pay
22nd Dec 26	Tue	London Islington	Available	£499.00		£499.00 + VAT

Course Dates	Days	Location	Places	RRP	Discount	You Pay
14th Sep 26	Mon	Online	Available	£499.00	£50.00	£449.00 + VAT
2nd Apr 27	Fri	Online	Available	£499.00		£499.00 + VAT
30th Jun 27	Wed	Online	Available	£499.00		£499.00 + VAT

Course Dates

14th Sep 26 (Mon)

Location:Online

Places: Available

RRP: £499.00

Discount: £50.00

You Pay: £449.00 + VAT

22nd Dec 26 (Tue)

Location:London Islington

Places: Available

RRP: £499.00

Discount:

You Pay: £499.00 + VAT

2nd Apr 27 (Fri)

Location:Online

Places: Available

RRP: £499.00

Discount:

You Pay: £499.00 + VAT

30th Jun 27 (Wed)

Location:Online

Places: Available

RRP: £499.00

Discount:

You Pay: £499.00 + VAT

Course Outline

The Principles of Effective Communication

What is communication?

Understanding verbal and non-verbal communication

The difference between passive, aggressive and assertive behaviour

Why assertive behaviour is vital for effective communication

Improving your Existing Communication Skills

Understanding whether you are communicating effectively

Influencing outcomes by changing your internal frame of mind

Being Assertive, Positive, and Influencing Others

Changing the way you interact with work colleagues or clients to maximise your influence

Stating your views

Explaining your reasoning

Using incentives

Establishing expectations

Using open questions

Building common ground

Rights and Responsibilities

Understanding your rights and responsibilities at work

How to give constructive feedback

Getting more from people you work with

Changing the way you are managed

Positive means productive

Avoiding unnecessary confrontation

Communicating Effectively and Managing Conflict

Strategies and techniques for resolving conflict

Communicating effectively when faced with challenging situations.

Great structure of the course with great examples I could relate to. The information provided in the course could easily be translated into practical…

Great at communicating beforehand and throughout the day.

Thank you so much for the course Michael! It was very useful and I will use what I learned today.

Very organised and lovely environment to learn in. Michael was a very engaging and I liked his light hearted approach to the training.

Very accessible level of training but still in depth. Lots of tools which can be taken forward. Centre was great, I will look to do more training cou…

I really enjoyed the class and found the lecturer very knowledgeable and fun

Great course and it was very enjoyable to be off-site and participate in person. There were good examples given throughout the course and lots to tak…

Making it relavent to us, real life examples, very friendly

Good examples, great explanations and good pace

Very good day. Pitched at the right level and enjoyable. Thank you!

Very good use of personal experiences, very relevant

Very informative, engaging and lots of relevant real world examples.

Friendly and approachable. Lunch was very tasty and the trainer Michael was amazing throughout the course.

Great engaging training, nice clean facilities.

The organisation, food, and the course also.

Being engaging, and putting you at ease.

Michael was great at creating and bringing tangible examples to showcase the training models.

Real-life examples, flexible structure, taking questions

I think Michael was a fantastic course leader. He was very engaging, insightful and informative. I think there was a good balance of course content t…

Course content was clear and relevant. It was well delivered and the trainer kept the group well engaged. The sessions group was small and we had opp…

Everything else. Trainer was charismatic, interesting, experienced and engaging. Loved the venue, training space, refreshments and location. Will def…

Excellent, great interaction with my tutor Michael, great preparation and facilitated course. Very much appreciated for every advice and suggestions…

Using relatable examples. Making it engaging. Making it pertinent to us.

Very informative course, great engagement and interaction

Engaging content and delivery despite being virtual. Good balance of content and breaks.

The trainer was very knowledgeable and able to have conversations around topics rather than reading off a script, which was appreciated.

Fast response. The trainer was really good and knowledgable and worked together to solve work problems.

Amenities, comfort, training material, examples, scheduling

Very well planned programs, extremely good.

I always enjoy doing courses here and today was the best yet. I feel I have plenty of points to take forward that will help me in my job and life in…

The trainer was exceptional. I learnt much more than I thought I would.

Providing excellent course content and examples and giving plenty of time to ask questions and input where necessary

Communication! The course leader Martin was very knowledgeable about the subject and introduced personal experiences to highlight certain elements. H…