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Good Communication | Training Course

Being able to communicate effectively is an essential skills in any working environment.
Develop the skills to influence others, build relationships, manage conflicts and more.

PERSONAL DEVELOPMENT EXPERTS   |   PROFESSIONAL TRAINING   |   SMALL COURSE SIZES   |   LONDON LOCATION

Good Communication | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways
Takeaways

What will I learn?

  • Principles of communication
  • Improve existing skills
  • Assertive, positive and influential
  • Give constructive feedback
  • Communicating with difficult people
  • Free digital course assets
  • Free helpdesk support for 28 days
Course Takeaways
Learner Reviews

How good is the course?

  • Average Score 4.3 out of 5
  • Delicious lunch provided
  • Certificate of Achievement
  • 7 reviews



The principles of effective communication
• What is communication?
• Understanding verbal and non-verbal communication
• The difference between passive, aggressive and assertive behaviour
• Why assertive behaviour is vital for effective communication

Improving your existing communication skills
• Understanding whether you are communicating effectively
• Influencing outcomes by changing your internal frame of mind

Being assertive, being positive and influencing others
• Changing the way you interact with work colleagues or clients to maximise your influence
• Stating your views
• Explaining your reasoning
• Using incentives
• Establishing expectations
• Using open questions
• Building common ground



Rights and responsibilities
• Understanding your rights and responsibilities at work

Providing feedback
• How to give constructive feedback
• Getting more from people you work with
• Changing the way you are managed
• Positive means productive
• Avoiding unnecessary confrontation

Communicating effectively with difficult people
• Developing strategies and techniques for communicating and dealing effectively with difficult situations
• Dealing with aggressive or difficult people

Practical exercises

Questions and answers

  Course Dates Venue   Price  
Online £329 + VAT save £120
London Bridge £349 + VAT save £100
Online £349 + VAT save £100
London Bridge £379 + VAT save £70
Online £379 + VAT save £70
London Bridge £399 + VAT save £50
Online £399 + VAT save £50
London Bridge £449 + VAT
Online £449 + VAT
London Bridge £449 + VAT
Online £449 + VAT
London Bridge £449 + VAT
Online £449 + VAT
London Bridge £449 + VAT
Online £449 + VAT
London Bridge £449 + VAT
Online £449 + VAT
London Bridge £449 + VAT
Online £449 + VAT

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"The trainer was very knowledgeable and able to have conversations around topics rather than reading off a script, which was appreciated."
RSM International
23rd December - Good Communication

Latest Reviews



"Communication! The course leader Martin was very knowledgeable about the subject and introduced personal experiences to highlight certain elements. He was friendly, energetic and obviously loves what he does, which led to the experience being more interesting and inspiring!"
M&G Investments
  • 29th March
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