Being able to communicate effectively is an essential skills in any working environment.
Develop the skills to influence others, build relationships, manage conflicts and more.
PERSONAL DEVELOPMENT EXPERTS | PROFESSIONAL TRAINING | SMALL COURSE SIZES | LONDON LOCATION
Good Communication | Training Course
The principles of effective communication
• What is communication?
• Understanding verbal and non-verbal communication
• The difference between passive, aggressive and assertive behaviour
• Why assertive behaviour is vital for effective communication
Improving your existing communication skills
• Understanding whether you are communicating effectively
• Influencing outcomes by changing your internal frame of mind
Being assertive, being positive and influencing others
• Changing the way you interact with work colleagues or clients to maximise your influence
• Stating your views
• Explaining your reasoning
• Using incentives
• Establishing expectations
• Using open questions
• Building common ground
Rights and responsibilities
• Understanding your rights and responsibilities at work
• How to give constructive feedback
• Getting more from people you work with
• Changing the way you are managed
• Positive means productive
• Avoiding unnecessary confrontation
Communicating effectively with difficult people
• Developing strategies and techniques for communicating and dealing effectively with difficult situations
• Dealing with aggressive or difficult people
Questions and answers
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