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Good Communication Course

Communicate with more confidence and clarity in every workplace situation.

A practical one-day course covering assertiveness, listening, feedback and non-verbal communication.

Communicate with more confidence and clarity in every workplace situation. A practical one-day course covering assertiveness, listening, feedback and non-verbal communication.

102 Reviews
9.4/10 Satisfaction
99% Recommend
See reviews
Good Communication training course

Good Communication Course

Communicate with more confidence and clarity in every professional situation on this practical one-day communication skills course.

You will explore verbal and non-verbal communication, understand the key differences between passive, aggressive and assertive behaviour and why assertiveness matters at work, learn how to identify areas for improvement in your own communication style, develop active listening techniques, give and receive constructive feedback effectively, understand your rights and responsibilities at work, and practise communicating clearly across a range of real professional situations.

View course outline

Course Dates

Course Dates Days Location Places RRP Discount You Pay
14th Sep 26 Mon Online Available £499.00 £50.00 £449.00 + VAT
22nd Dec 26 Tue London Islington Available £499.00 £499.00 + VAT
2nd Apr 27 Fri Online Available £499.00 £499.00 + VAT
30th Jun 27 Wed Online Available £499.00 £499.00 + VAT
No in-person dates available at the moment.
Course Dates Days Location Places RRP Discount You Pay
22nd Dec 26 Tue London Islington Available £499.00 £499.00 + VAT
Course Dates Days Location Places RRP Discount You Pay
14th Sep 26 Mon Online Available £499.00 £50.00 £449.00 + VAT
2nd Apr 27 Fri Online Available £499.00 £499.00 + VAT
30th Jun 27 Wed Online Available £499.00 £499.00 + VAT

Private & team training

Request a quote for Good Communication

Available as private, bespoke or team training at our centre, live online, or at your venue. Customise the outline, train as a group, or book a one-to-one with an expert.

Course dates

Swipe for more dates

14th Sep 26

Mon

Location
Online
Places
Available
RRP
£499.00
Discount
£50.00
You pay
£449.00 + VAT

22nd Dec 26

Tue

Location
London Islington
Places
Available
RRP
£499.00
Discount
You pay
£499.00 + VAT

2nd Apr 27

Fri

Location
Online
Places
Available
RRP
£499.00
Discount
You pay
£499.00 + VAT

30th Jun 27

Wed

Location
Online
Places
Available
RRP
£499.00
Discount
You pay
£499.00 + VAT

Course Outline

1

The Principles of Effective Communication

What is communication?

Understanding verbal and non-verbal communication

The difference between passive, aggressive and assertive behaviour

Why assertive behaviour is vital for effective communication

2

Improving your Existing Communication Skills

Understanding whether you are communicating effectively

Influencing outcomes by changing your internal frame of mind

3

Being Assertive, Positive, and Influencing Others

Changing the way you interact with work colleagues or clients to maximise your influence

Stating your views

Explaining your reasoning

Using incentives

Establishing expectations

Using open questions

Building common ground

4

Rights and Responsibilities

Understanding your rights and responsibilities at work

How to give constructive feedback

Getting more from people you work with

Changing the way you are managed

Positive means productive

Avoiding unnecessary confrontation

5

Communicating Effectively and Managing Conflict

Strategies and techniques for resolving conflict

Communicating effectively when faced with challenging situations.

Who is this course for?

Suited to professionals at all levels who want to communicate more confidently and effectively at work — including managers, team members and customer-facing staff. No prior experience required.

102 Reviews
9.4/10 Satisfaction
99% Recommend

Great structure of the course with great examples I could relate to. The information provided in the course could easily be translated into…

Stefan – 9th July 26

Great at communicating beforehand and throughout the day.

Lucy – 16th March 26

Thank you so much for the course Michael! It was very useful and I will use what I learned today.

Jeongeun – 8th August 25

Very organised and lovely environment to learn in. Michael was a very engaging and I liked his light hearted approach to the training.

Lorna – 11th June 25

Very accessible level of training but still in depth. Lots of tools which can be taken forward. Centre was great, I will look to do more tr…

Alex – 11th June 25

I really enjoyed the class and found the lecturer very knowledgeable and fun

Meric – 11th June 25

Great course and it was very enjoyable to be off-site and participate in person. There were good examples given throughout the course and l…

Tina – 11th June 25

Making it relavent to us, real life examples, very friendly

Nicola – 4th February 25

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Who attends?

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Career Progressives

Professionals who wish to develop skills for their current role and companies who believe in developing their talent.

Career Changers icon

Career Changers

People seeking opportunities which require new skills. Industry relevant training for those pursuing a new role.

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Graduates

Certified courses for those who have earned their theoretical stripes, but need to prove capability to future employers.

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