Conflict Resolution Course

Manage and resolve workplace conflict effectively on this practical one-day course.

Covering conflict stages, emotional intelligence, de-escalation techniques and resolution strategies.

Reviews

8.9

Satisfaction

100.0%

Recommend

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Conflict Resolution Course

Name: Conflict Resolution
Rating: 4.5 (29 reviews)

Manage and resolve workplace conflict effectively on this practical one-day course. You will learn to recognise the key components and escalating stages of conflict, understand how emotional intelligence helps you stay calm and effective in difficult situations, use body language and tone of voice to influence outcomes positively, apply verbal and non-verbal communication techniques to de-escalate tension, develop a range of conflict resolution strategies for different situations, and understand how and when to involve others such as HR or management.

One Day

10:00 - 16:30 UK Time

Private Options

Key Learning Points

Key Learning Points
Recognise the stages of escalating conflict
Apply emotional intelligence in difficult situations
Use body language and tone to influence outcomes
De-escalate tension using verbal and non-verbal techniques
Choose the right conflict resolution strategy

If attending an online course you must have a licensed copy of any software required and access to a suitable computer.

You need no previous experience to attend this course.

Who is this course for?

For managers, team leaders, HR professionals and anyone who needs to handle conflict constructively in a professional environment. No prior experience required.

Expert Trainers

Course leader is an experienced industry expert

Class Size

1 - 10 in person or 1 - 6 online

Support

28 days free helpdesk support with all courses

Cancellation

Cancel before 7 days for 100% refund

Certificate

Earn a certificate of attendance on completion

Volume Discounts

Save money by using our Learning Pots scheme

Private & team training. This course is not on our public schedule at the moment. You can still request a bespoke quote below — we’ll contact you with dates and pricing.

Request a quote for Conflict Resolution

This course is offered as private, bespoke or team training at our centre, live online or at your venue.

You can customise the outline, have a group where it's just your team or enjoy a one-to-one session with an expert.

Fill in the form below and our team will get in touch with pricing and helpful advice.

Course Dates

Course Outline

Introduction

The key components of conflict

Recognising the different stages in an escalating conflict

When to expect to achieve resolution to a conflict

Recognising situations where conflict may be about to occur

Emotional Intelligence

What is Emotional Intelligence?

How can Emotional Intelligence be used in situations of conflict

Employing your Emotional Intelligence

Self-awareness of your own emotions

Understanding personal triggers

Awareness of personal default behaviours

Self-management of personal emotions, triggers and default behaviours

Observation of the other parties' behaviours during conflict

Awareness of the other parties needs in moments of conflict

Verbal and non-verbal communication

Understanding body language in conflict situations

Using body language to influence conflict resolution

Influencing conflict resolution using your tone and voice to

Understanding how different body language and verbal interaction can prevent and de-escalate conflict

Understanding your preferred conflict management style

Dealing with a conflict

Identifying specific cause(s) of a conflict

Stating individuals wants

Suggesting and proposing solutions

Using consequences

De-escalating a conflict situation

Managing solutions without loss of integrity

Questions and answers

This course is also available as a private course. If you wish we can tailor the content for your team. Please contact us for more details.

Course was very targeted and narrowed down to daily issues we face. and loved the interaction without any cut off half way through.

Excellent delivery, and examples to illustrate meaning.

The trainer and the training were effective, and the examples were relevant.

Organising of course. Content was just what I was looking for

Overall I have a very good training experience and would make recommendations to use Media Training again. Thank you

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Who attends?

Career Progressives

Professionals who wish to develop skills for their current role and companies who believe in developing their talent.

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Career Changers

People seeking opportunities which require new skills. Industry relevant training for those pursuing a new role.

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Graduates

Certified courses for those who have earned their theoretical stripes, but need to prove capability to future employers.

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Learn Your Way

Face To Face

Learn face-to-face with expert mentors in a dynamic setting that inspires growth and confidence.

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Live Online

Join remotely with expert mentors in real time — flexible, interactive learning that fits your lifestyle.

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Team Training

Upskill your team together. Build your team and develop consistency, and collective confidence.

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Three Steps To Success

Identify Your Path

Define your direction with purpose, aligning your learning journey to personal and career goals.

Learn With Experts

Gain practical insight from real-world experts who bring clarity, confidence, and momentum to your growth.

Earn Certification

Your certificate of attendance is proof of progress — benchmarking your skills and commitment to growth.

Conflict Resolution Course