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Conflict Resolution | Training Course

Understand the triggers of conflict and how reactions can resolve or provoke a situation.
Minimise both the damage to relationships and the loss of productivity in the workplace.


Conflict Resolution | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways

What will I learn?

  • Where conflict may occur
  • Using emotional intelligence
  • Verbal and non-verbal communication
  • Identifying causes of conflict
  • Managing conflict solutions
  • Free digital course assets
  • Free post-course helpdesk support
Course Takeaways
Learner Reviews

How good is the course?

  • New Course
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  • Delicious lunch provided
  • Certificate of Achievement
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• The key components of conflict

• Recognising the different stages in an escalating conflict

• When to expect to achieve resolution to a conflict

• Recognising situations where conflict may be about to occur

Emotional Intelligence

• What is Emotional Intelligence?

• How can Emotional Intelligence be used in situations of conflict

Employing your Emotional Intelligence

• Self-awareness of personal emotions, triggers and default behaviours.

• Self-management of personal emotions, triggers and default behaviours.

• Observation and awareness of the other parties� behaviours and needs in moments of conflict.

Verbal and non-verbal communication

• Understanding and using body language to influence conflict resolution

• Using your tone and voice to influence conflict resolution

• Understanding how different body language and verbal interaction can prevent and de-escalate conflict

• Understanding your preferred conflict management style

Dealing with a conflict

• Identifying specific cause(s) of a conflict

• Stating individuals wants

• Suggesting and proposing solutions

• Using consequences

• De-escalating a conflict situation

• Managing solutions without loss of integrity

Questions and Answers

  Course Dates Venue   Price  
Online £349 + VAT save £100
Online £399 + VAT save £50

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