Conflict Resolution Course
Manage and resolve workplace conflict effectively on this practical one-day course.
Covering conflict stages, emotional intelligence, de-escalation techniques and resolution strategies.
Manage and resolve workplace conflict effectively on this practical one-day course. Covering conflict stages, emotional intelligence, de-escalation techniques and resolution strategies.
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Expert Trainers Experienced industry expert
- Class Size 1–8 in person or 1–6 online
- Support 28 days free helpdesk
- Cancellation 7 day cancellation
- Certificate Certificate of attendance
- Volume Discounts Save with Learning Pots
Conflict Resolution Course
Manage and resolve workplace conflict effectively on this practical one-day course.
You will learn to recognise the key components and escalating stages of conflict, understand how emotional intelligence helps you stay calm and effective in difficult situations, use body language and tone of voice to influence outcomes positively, apply verbal and non-verbal communication techniques to de-escalate tension, develop a range of conflict resolution strategies for different situations, and understand how and when to involve others such as HR or management.
Private & team training
Request a quote for Conflict Resolution
This course isn’t on the public schedule right now. Request a quote and we’ll come back with dates, pricing, and delivery options — at our centre, live online, or at your venue.
Course Outline
Introduction
The key components of conflict
Recognising the different stages in an escalating conflict
When to expect to achieve resolution to a conflict
Recognising situations where conflict may be about to occur
Emotional Intelligence
What is Emotional Intelligence?
How can Emotional Intelligence be used in situations of conflict
Employing your Emotional Intelligence
Self-awareness of your own emotions
Understanding personal triggers
Awareness of personal default behaviours
Self-management of personal emotions, triggers and default behaviours
Observation of the other parties' behaviours during conflict
Awareness of the other parties needs in moments of conflict
Verbal and non-verbal communication
Understanding body language in conflict situations
Using body language to influence conflict resolution
Influencing conflict resolution using your tone and voice to
Understanding how different body language and verbal interaction can prevent and de-escalate conflict
Understanding your preferred conflict management style
Dealing with a conflict
Identifying specific cause(s) of a conflict
Stating individuals wants
Suggesting and proposing solutions
Using consequences
De-escalating a conflict situation
Managing solutions without loss of integrity
Questions and answers
This course is also available as a private course. If you wish we can tailor the content for your team. Please contact us for more details.
Who is this course for?
For managers, team leaders, HR professionals and anyone who needs to handle conflict constructively in a professional environment. No prior experience required.
Course was very targeted and narrowed down to daily issues we face. and loved the interaction without any cut off half way through.
Excellent delivery, and examples to illustrate meaning.
The trainer and the training were effective, and the examples were relevant.
Organising of course. Content was just what I was looking for
Overall I have a very good training experience and would make recommendations to use Media Training again. Thank you
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Read course reviewsWho attends?
Career Progressives
Professionals who wish to develop skills for their current role and companies who believe in developing their talent.
Career Changers
People seeking opportunities which require new skills. Industry relevant training for those pursuing a new role.
Graduates
Certified courses for those who have earned their theoretical stripes, but need to prove capability to future employers.
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