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Conflict Resolution | Training Course

Understand the triggers of conflict and how reactions can resolve or provoke a situation.
Minimise both the damage to relationships and the loss of productivity in the workplace.

PERSONAL DEVELOPMENT EXPERTS   |   PROFESSIONAL TRAINING   |   SMALL COURSE SIZES   |   LONDON LOCATION

Conflict Resolution | Training Course

Course Takeaways
Course Info

Course Offering

Course Takeaways
Takeaways

What will I learn?

  • Where conflict may occur
  • Using emotional intelligence
  • Verbal and non-verbal communication
  • Identifying causes of conflict
  • Managing conflict solutions
  • Free digital course assets
  • Free helpdesk support for 28 days
Course Takeaways
Learner Reviews

How good is the course?

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  • Delicious lunch provided
  • Certificate of Achievement
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Introduction
• The key components of conflict
• Recognising the different stages in an escalating conflict
• When to expect to achieve resolution to a conflict
• Recognising situations where conflict may be about to occur

Emotional Intelligence
• What is Emotional Intelligence?
• How can Emotional Intelligence be used in situations of conflict

Employing your Emotional Intelligence
• Self-awareness of personal emotions, triggers and default behaviours.
• Self-management of personal emotions, triggers and default behaviours.
• Observation and awareness of the other parties� behaviours and needs in moments of conflict.



Verbal and non-verbal communication
• Understanding and using body language to influence conflict resolution
• Using your tone and voice to influence conflict resolution
• Understanding how different body language and verbal interaction can prevent and de-escalate conflict
• Understanding your preferred conflict management style

Dealing with a conflict
• Identifying specific cause(s) of a conflict
• Stating individuals wants
• Suggesting and proposing solutions
• Using consequences
• De-escalating a conflict situation
• Managing solutions without loss of integrity

Questions and Answers

  Course Dates Venue   Price  
Online £449 + VAT
Online £349 + VAT save £100
London Bridge £449 + VAT
London Bridge £379 + VAT save £70
Online £379 + VAT save £70
London Bridge £399 + VAT save £50
Online £399 + VAT save £50
London Bridge £449 + VAT
Online £449 + VAT
London Bridge £449 + VAT
Online £449 + VAT
London Bridge £449 + VAT
Online £449 + VAT
London Bridge £449 + VAT
Online £449 + VAT
London Bridge £449 + VAT
Online £449 + VAT
London Bridge £449 + VAT
Online £449 + VAT

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"Engaging session with good examples and clips."
Ed Broking
3rd March - Minute Taking

Latest Reviews



"Very friendly, very knowledgeable, happy to help with any issues."
Department For Education
  • 1st March


"Clearly explaining how things work within the program, engaging presentation"
Creature Media
  • 26th February


"Very friendly and open discussion, I felt comfortable sharing and asking questions which I don't always!"
St Mungo's
  • 26th February
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