Conflict Resolution
This one day course will provide you with the essential skills and strategies to effectively manage and resolve conflicts in different settings. You will learn to identify the root causes of conflicts, develop active listening skills, and employ effective negotiation techniques.
Our experts provide insights into conflict resolution models and outline methods for collaborative problem-solving. This course will give you the confidence and competence to deal with conflicts professionally, handle difficult conversations and promote a positive work environment.
Key conflict components and stages
Emotional Intelligence's role in conflict
Self-awareness and management in conflict
Effective negotiation techniques
Effective conflict resolution techniquesYou need no previous experience to attend this course.
Course leader is an experienced industry expert
| Course Dates | Days | Location | Places | RRP | Discount | You Pay | Action |
|---|---|---|---|---|---|---|---|
| 26th Sep 25 | Fri | London Bridge | Available | £499.00 | £70.00 | £429.00 + VAT |
The key components of conflict
Recognising the different stages in an escalating conflict
When to expect to achieve resolution to a conflict
Recognising situations where conflict may be about to occur
What is Emotional Intelligence?
How can Emotional Intelligence be used in situations of conflict
Self-awareness of your own emotions
Understanding personal triggers
Awareness of personal default behaviours
Self-management of personal emotions, triggers and default behaviours
Observation of the other parties' behaviours during conflict
Awareness of the other parties needs in moments of conflict
Understanding body language in conflict situations
Using body language to influence conflict resolution
Influencing conflict resolution using your tone and voice to
Understanding how different body language and verbal interaction can prevent and de-escalate conflict
Understanding your preferred conflict management style
Identifying specific cause(s) of a conflict
Stating individuals wants
Suggesting and proposing solutions
Using consequences
De-escalating a conflict situation
Managing solutions without loss of integrity
Professionals who wish to develop skills for their current role and companies who believe in developing their talent.
People seeking opportunities which require new skills. Industry relevant training for those pursuing a new role.
Certified courses for those who have earned their theoretical stripes, but need to prove capability to future employers.
Learn face-to-face with expert mentors in a dynamic setting that inspires growth and confidence.
Join remotely with expert mentors in real time — flexible, interactive learning that fits your lifestyle.
Upskill your team together. Build your team and develop consistency, and collective confidence.
Define your direction with purpose, aligning your learning journey to personal and career goals.
Gain practical insight from real-world experts who bring clarity, confidence, and momentum to your growth.
Your certificate of attendance is proof of progress — benchmarking your skills and commitment to growth.
From £599 + VAT
From £429 + VAT
From £399 + VAT
