Business Skills Training Courses London & Online

Build your assertiveness skills on this practical one-day course.

Covering assertive, passive and aggressive behaviour styles, honest self-assessment, expressing yourself clearly without aggression, positive language and voice control, applying assertiveness in meetings and difficult conversations and setting and maintaining boundaries.

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  "So pleased the course went ahead - very useful. Key points addressed and support given. Opportunity to ask questions and relate to my own personal experience. Good examples provided too of different scenarios to help me remember key points. Thank you!"

  8 May 2026 - With Michael

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  "Clear communication and friendly, inclusive environment."

  BBC - 3 February 2026 - With Michael

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  "I love that this was a small cohort - made it easier to be vulnerable. Michael was incredible. He understood all our challenges (given the whole class was female) and was empathetic. I've taken a lot from this course and would recommend to others."

  CLEO Systems - 3 February 2026 - With Michael

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  "Very welcoming and friendly arrival. Comfortable surroundings. Friendly, knowledgeable and interesting trainer."

  EBRD - 3 February 2026 - With Michael

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  "Michael was very informative and had lots of real life examples which helped with understanding."

  24 September 2025 - With Michael

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Learn to manage and resolve workplace conflict on this practical one-day course.

Covering conflict stages, emotional intelligence, using body language and tone of voice positively, verbal de-escalation techniques, conflict resolution strategies for different situations and knowing when to involve HR or management.

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  "Course was very targeted and narrowed down to daily issues we face. and loved the interaction without any cut off half way through."

  Zapp - 24 July 2025

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  "Excellent delivery, and examples to illustrate meaning."

  Zapp - 24 July 2025

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  "The trainer and the training were effective, and the examples were relevant."

  Zapp - 24 July 2025

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  "Organising of course. Content was just what I was looking for"

  Scottish Government - 4 November 2020

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  "Overall I have a very good training experience and would make recommendations to use Media Training again. Thank you"

  Vanquis - 3 April 2018

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Develop your customer service skills on this practical one-day course.

Covering what outstanding service looks like, identifying and responding to customer needs, handling complaints and difficult customers, using assertiveness, de-escalating challenging situations and building the habits that drive lasting customer loyalty.

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  "Really good course that was full of practical tips."

  Metric Accountants - 17 September 2025 - With Michael

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  "Delivery of the course was great, and very engaging"

  Metric Accountants Ltd - 17 September 2025 - With Michael

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  "Michael delivered an enthusiastic, energetic, and engaging day of training. All staff on site were friendly, professional and welcoming. Food snacks and drinks were all excellent."

  Metric Accountants - 17 September 2025 - With Michael

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  "The training was informative. Michael was well prepared with relevant subject. I did enjoy his references from famous people , and movies. Michael kept me engaged throughout the sessions. Very positive."

  Metric Accountants Ltd - 17 September 2025 - With Michael

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  "Very enthusiastic, great venue and practical real life examples"

  Metric Accountants - 17 September 2025 - With Michael

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Develop stronger communication skills at work on this practical one-day course.

Covering verbal and non-verbal communication, passive, aggressive and assertive behaviour, active listening, giving and receiving constructive feedback and communicating clearly in a range of professional contexts — suitable for all levels.

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  "Great structure of the course with great examples I could relate to. The information provided in the course could easily be translated into practical actions which made me feel more prepared and confident for the future."

  9 July 2026 - With Michael

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  "Great at communicating beforehand and throughout the day."

  Virgin - 16 March 2026 - With Michael

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  "Thank you so much for the course Michael! It was very useful and I will use what I learned today."

  8 August 2025 - With Michael

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  "Very organised and lovely environment to learn in. Michael was a very engaging and I liked his light hearted approach to the training."

  11 June 2025 - With Michael

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  "Very accessible level of training but still in depth. Lots of tools which can be taken forward. Centre was great, I will look to do more training courses here!"

  Tracy Gilbert MP - 11 June 2025 - With Michael

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Learn to write a standout CV and optimise your LinkedIn profile on this practical half-day course.

Covering CV structure, tailoring to job descriptions, passing the recruiter scan, selling your skills, LinkedIn searchability and using endorsements and groups to expand your network.

Learn how to sell yourself effectively in job interviews.

Discover techniques for managing interview nerves and how best to highlight your skills and expertise.

Receive personalised feedback and tips to improve your interview performance.

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  "Excellent delivery. The topic was taught with exceptional experience/knowledge and lots of very insightful advice - thank you :)"

  MOD - 1 March 2022 - With Michael

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Learn to create beautiful presentations with Apple Keynote on this practical one-day Mac course for all levels.

Covering slide design, themes, master slides, text and media, animations, transitions, interactive elements with hyperlinks, presenter view and exporting — suitable for all levels including complete beginners.

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  "You provide very good support beforehand and the lecturer was very good."

  N/A - 28 August 2024 - With Sebastian

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  "The course was engaging, which is hard to do sometimes when they're virtual (and about presentations!). I definitely learnt new features in keynote so feeling good. I also enjoyed seeing what other participants put together"

  Resident Advisor Ltd. - 15 May 2024 - With Sebastian

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  "Really open, warm, engaging and welcoming, great pace, very clear explanations."

  RA - 15 May 2024 - With Sebastian

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  "Sebastian was great! Really helpful, adaptable and clear - learnt loads :)"

  Resident Advisor - 1 November 2022 - With Sebastian

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  "Prep beforehand was excellent, really knowledgable, friendly trainer and we slowly but surely covered a whole host of keynote features. Feel much more informed than I was at the start of the day."

  Stylus - 20 August 2021

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Develop your leadership skills on this expert-led two-day introduction course.

Covering leadership versus management, different leadership styles, motivating and empowering individuals and teams, leading through change and uncertainty, building high-performing teams, coaching and developing the people around you and communicating with confidence and impact.

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  "A lot of valuable content and examples were shared during the call, which I found very helpful."

  Norac Foods UK - 28 August 2025 - With Michael

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  "Michael was a joy, his enthusiasm and knowledge was brilliant! i loved every minute. It has really helped!"

  Oliver - 21 November 2024 - With Michael

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  "Michael was great at communication, entertaining and conducted the perfect balance of humour. Michael also listened to questions and even workshopped scenarios that we have encountered in the past. I've done a few of these courses now and this is one of the best courses I've been involved in! Thank you! :D"

  Oliver Agency - 21 November 2024 - With Michael

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  "Michael was so knowledgeable, patient and reactive to us and what we wanted to learn about. It felt like a bespoke course even though we knew it wasn't! I have learnt so much and thoroughly enjoyed the whole course. Thank you Michael!"

  Oliver Agency - 21 November 2024 - With Michael

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  "Everything! Michael was very friendly, made me feel comfortable and helped me understand! I feel we are very much on the same wave-length and hope to learn from him again soon!"

  OLIVER AGENCY - 26 September 2024 - With Michael

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Build your management skills on this expert-led two-day introduction course.

Covering management versus leadership, situational leadership, communicating and motivating your team, performance management, effective delegation, having difficult conversations, managing remotely and handling change — ideal for new and aspiring managers.

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  "Very good advice and openness to questions"

  Studio B Production Ltd - 2 September 2026 - With Michael

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  "Topics covered, examples, interaction with us, advice on real life scenarios, models and methods for various situations"

  2 September 2026 - With Michael

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  "Trainer - Michael - was really engaging, very approachable and clearly very well prepared and knowledgeable"

  2 September 2026 - With Michael

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  "Engaging, genuinely interested in the course and their job as a trainer/coach. Made time for our specific issues and examples."

  Studio B - 2 September 2026 - With Michael

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  "Gave good examples , different learning styles Listen to everyone"

  Complete Physio - 13 May 2026 - With Michael

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The course equips you with the skills and strategies to effectively manage projects in a remote work environment.

Learn how to effectively communicate with remote team members and how to improve collaboration on a project when your team works in different locations.

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  "Giving relatable examples, shows understanding on Mike’s behalf which helped us understand the day more"

  Arrival - 9 September 2024 - With Michael

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  "Explaining concepts simply Good pace and clarity of communication Friendly and built good relationships early Responded well to questions and adjusted what he delivered accordingly this was great"

  ARRIVAL - 9 September 2024 - With Michael

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  "Able to respond to questions/queries knowledgeable"

  Arrival - 9 September 2024 - With Michael

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  "Going through the examples and clarifying any questions we had"

  Arrival - 9 September 2024 - With Michael

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  "Informative, well structured, good analogies and examples"

  Flutter - 31 January 2024 - With Michael

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Remote work can pose challenges in communication and collaboration.

This course will give you the techniques and tools to foster effective communication, build trust, and improve teamwork in a remote-working environment.

Learn how to navigate the dynamics of remote team management and successfully manage and motivate a team working in different locations.

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  "Michael was excellent, knowledgeable and full of good examples. Incredibly helpful"

  History Hit - 22 September 2023 - With Michael

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  "Interactive and enthusiastic trainer - thanks!"

  Microbiology Society - 27 January 2021 - With Michael

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  "The trainer was excellent and approachable, which made the session educational but relaxed and engaging. And the course ran incredibly smoothly and the setup was easy, which took out any stress of getting started."

  International Alert - 22 December 2020 - With Michael

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  "Very informative and great level of knowledge about the subject"

  Scottish Government - 13 November 2020 - With Michael

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  "Very knowledgable and helpful trainer. Was willing to listen and advise on specific issues or challenges we face."

  Logic Design - 7 October 2020 - With Michael

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Learn to handle TV and radio interviews with confidence on this practical one-day media training course.

Covering voice and body language, message construction, handling hostile questions, bridging techniques and on-camera practice with playback and expert feedback — led by experienced journalists.

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  "GOOD UNDERSTANDING OF TOPIC, ABLE TO DELIVER KEY PRINCIPLES OF DIFFERENT MEDIA TRAINING. ABLE TO TAILOR COURSE TO DIFFERENT PROFESSIONS AND DEVELOP STUDENTS"

  2 October 2026 - With Vince

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  "Thank you so much, I really enjoyed this course, and the feedback I received was really constructive. Vince Rogers was very helpful and was ready to engage with any specific questions I have rather than stick to a certain pre-determined points. They combined breadth and depth, really engaged and was also encouraging and keen to develop my self-confidence."

  3 July 2026 - With Vince

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  "The centre is comfortable, clean and in a beautiful location. Staff are professional, helpful and friendly a really relaxed atmosphere. The course was well organised and run, the trainer was very professional, informative and made facing a camera feel natural to someone who would normally hide from one. Thank you for an informative and positive day."

  London Ambulance Service - 3 October 2025 - With Vince

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  "Friendly supportive team, great course, Vince was really knowledgeable"

  6 August 2025 - With Vince

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  "The trainer took the time to ask what everyone wanted out of the day at the start, so that he could tailor the day to meet all of our needs."

  Lloyds Banking Group - 6 August 2025 - With Vince

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Develop professional telephone skills on this practical one-day course.

Covering creating a great first impression, confident and helpful communication on every call, handling difficult and upset callers without escalating situations, active listening, taking accurate messages, screening calls and redirecting professionally.

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  "The trainer was very knowledgeable, she gave plenty of useful examples and tips. The exercises allowed me to put the theory into practice."

  Liz Male Consulting - 12 April 2017

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This course will give you the skills and confidence to speak effectively in front of an audience.

The course will help you develop verbal and nonverbal communication skills, including body language, vocal tone, and gestures.

You will also learn to understand and manage public speaking anxiety.

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  "I learned so much from the course which I will certainly take away. it was really in depth and detailed and the day flew by (in a good way)."

  Newtrade Media - 9 October 2026 - With Michael

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  "Michael was a great trainer, he had lots of great tips, was confident and had a great way of making us feel comfortable."

  9 October 2026 - With Michael

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  "The team at reception was great. Super easy to register and get on with the course."

  9 October 2026 - With Michael

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  "Michael was a superb trainer who delivered a lot of information concisely and made a great effort to make everyone feel involved and most importantly, make their contributions feel valuable."

  Newtrade Media - 9 October 2026 - With Michael

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  "Very clear and detailed content plan and lots of context and examples used in the explanations with conscious efforts to personalise the content."

  5 October 2026 - With Michael

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Learn the fundamentals of selling on this practical one-day introduction course.

Covering the sales process and principles, building rapport, questioning and listening, presenting features and benefits, pitching, handling objections and proven closing techniques — suitable for those new to sales.

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  "Very good, 1:1 was intense but it was great"

  26 August 2025 - With Anita

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  "The trainer, Anita, was amazing! Covered so much in the session and gave relevant examples for me and my business."

  12 June 2025 - With Anita

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Develop your sales leadership skills on this expert-led two-day course.

Covering leadership styles and decision-making, coaching and developing your team, sales strategy and value propositions, pipeline management and forecasting, CRM and analytics, building team culture and cadence and managing performance against targets.

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  "Anita was an amazing trainer, so knowledgeable and enthusiastic, making everything personalised and focused for our company and context. Thanks so much Anita and Media Training. Would 100% recommend."

  Literacy Tree - 25 February 2025 - With Anita

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Build your sales negotiation skills on this practical one-day course.

Covering how to establish and communicate value, planning your proposal, anticipating objections, different negotiation styles, anchoring and how to overcome it, using BATNA effectively, managing concessions strategically and reaching win-win agreements.

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  "The trainer was excellent, and provided an engaging and useful session. Everyone at the centre was friendly, helpful and made the day really enjoyable. Great food and refreshments!"

  Hat Trick International - 12 November 2025 - With Anita

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  "Made to feel very comfortable before and during my course. My course was one to one so very in depth and informative. My trainer was great and I will be taking lot of ideas away from my training today. Lunch was also very nice. Thank you."

  BearingNet - 18 August 2025 - With Anita

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  "The course was very informative and relevant to my requirements"

  VINCI Construction - 27 May 2025 - With Anita

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Learn how to equip yourself with valuable skills to navigate life's challenges with resilience and maintain a healthier, more stress-free lifestyle.

Discover how to develop effective coping strategies and relaxation techniques to manage stress when it arises.

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  "1:1 Learning - great environment. Very effective and beneficial."

  WORLD NUCLEAR TRANSPORT INSTITUTE - 30 September 2019 - With Tina

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Learn to structure your remote working day more effectively on this practical half-day course.

Covering home workspace setup, day planning and time management techniques, pacing your work and taking breaks, managing motivation and the wellbeing challenges of working remotely or from home.

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  "Michael was absolutely fantastic- really personalised course and so helpful. Thank you!"

  UK Parliament - 19 April 2021 - With Michael

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  "Lots of practical skills and examples used that can be taken and put straight into practice. Made very relevant and tailored to individuals. Overall very helpful. :)"

  Ongo - 22 January 2021 - With Michael

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  "Same feedback as yesterday from me! Great trainer who interacts well with the participants, answers questions and is overall helpful and friendly."

  Logic Design - 8 October 2020 - With Michael

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  "The trainer was really friendly and the course was enjoyable."

  Logic Design & Consultancy Ltd. - 8 October 2020 - With Michael

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  "Keeping everyone engaged and feeling involved"

  Logic Design - 8 October 2020 - With Michael

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Develop your team working skills on this practical one-day course.

Covering what makes teams effective, personality types and team roles, using individual strengths collectively, developing effective team communication, managing team dynamics constructively, building trust and accountability and supporting people through change.

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  "This was the first time I've ended up doing a one-to-one course and I actually really enjoyed it as a format"

  Rail Delivery Group - 19 September 2024 - With Michael

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  "Michael was absolutely brilliant, I would highly recommend him to the rest of my team."

  Lloyds Banking Group - 24 May 2024 - With Michael

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  "The training and location were exceptional."

  Houlihan Lokey - 24 May 2024 - With Michael

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  "Very interactive course. Michael kept the course interesting and engaging throughout."

  Dragados - 12 October 2023 - With Michael

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  "Michael was very engaging, funny and friendly. He made the subject extremely interesting, with his funny stories etc. It will make it easier to remember and recall when needed in the future. Ah the story about fish and yogurt! Thank you for an extremely informative interesting and very entertaining course. The premises are gorgeous. Impressed that the loos were spotless and the food was delicious. Thank you."

  Russell Publishing Limited - 3 May 2023 - With Michael

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Learn to prioritise tasks, set goals, and manage your time efficiently.

Discover time management techniques that help reduce stress by ensuring you have control over your tasks and deadlines.

Discover strategies that make you more productive and give you a better work-life balance.

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  "Pacing was good; covered a lot but Michael kept things moving. Breaks were well timed. Small group size was great for tailored approach"

  HL - 14 July 2026 - With Michael

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  "Good catering. Good workspace - quiet and intimate but not crowded. Teacher was very engaging and provided helpful advice. Good breaks."

  House Of Commons - 29 January 2026 - With Michael

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  "Interactive session, enjoyed small group session which enabled it to be tailored to our needs and discuss relevant specific examples. Well structured. Great venue."

  Impetus - 29 January 2026 - With Michael

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  "Great training, very appropriate for my position + changed due to my expertise."

  The Folio Society - 7 November 2025 - With Michael

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  "Providing examples and lots of scenarios"

  IOPC Funds 1992 - 7 November 2025 - With Michael

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Learn the skills of effective training delivery on this expert-led two-day Train the Trainer course.

Covering adult learning principles, setting training objectives, session planning and design, confident delivery, voice and body language, facilitating groups, handling questions and giving and receiving feedback.

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  "Given real example and scenarios to situations. Communicating in a variety of different ways which helped with being neurodivergent. Michael was very relaxed and worked at a pace that felt comfortable for me."

  Peabody - 6 August 2026 - With Michael

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  "Extremely knowledgeable, had more than enough tips on presenting. Incorporated humour and stories well to break up the wordy bits of learning."

  Metropolitan Gaming - 1 December 2025 - With Michael

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  "Explaining everything in great detail and understanding"

  10 July 2025 - With Monica

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  "The content was great, I learnt loads of new things and have been provided with loads of material to read in my own time to continue to learn."

  Intellectual Property Office - 1 April 2025 - With Monica

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  "Course was fun interactive and really relevant to my role, I will take lots away that will improve me for the future."

  IPO - 1 April 2025 - With Monica

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