Assertiveness Course
Key Learning Points
Key Learning Points
- Recognise assertive, passive and aggressive behaviour
- Assess and improve your own communication style
- Express yourself clearly and directly without aggression
- Apply assertiveness in meetings and difficult conversations
- Set and maintain professional boundaries confidently
If attending an online course you must have a licensed copy of any software required and access to a suitable computer.
You need no previous experience to attend this course.
Who is this course for?
For professionals at any level who want to communicate more confidently, set clearer boundaries and handle difficult situations more effectively. No prior experience required.
Expert Trainers
Course leader is an experienced industry expert
Course Dates
| Course Dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 25th Sep 26 | Fri | London Islington | Available | £499.00 | £50.00 | £449.00 + VAT | |
| 2nd Nov 26 | Mon | Online | Available | £499.00 | £499.00 + VAT | ||
| 18th Jan 27 | Mon | Online | Available | £499.00 | £499.00 + VAT | ||
| 18th Mar 27 | Thu | Online | Available | £499.00 | £499.00 + VAT | ||
| 14th May 27 | Fri | Online | Available | £499.00 | £499.00 + VAT |
| Course Dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 25th Sep 26 | Fri | London Islington | Available | £499.00 | £50.00 | £449.00 + VAT |
| Course Dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 2nd Nov 26 | Mon | Online | Available | £499.00 | £499.00 + VAT | ||
| 18th Jan 27 | Mon | Online | Available | £499.00 | £499.00 + VAT | ||
| 18th Mar 27 | Thu | Online | Available | £499.00 | £499.00 + VAT | ||
| 14th May 27 | Fri | Online | Available | £499.00 | £499.00 + VAT |
Course Dates
25th Sep 26 (Fri)
2nd Nov 26 (Mon)
18th Jan 27 (Mon)
18th Mar 27 (Thu)
14th May 27 (Fri)
Course Outline
The principles of assertion
Recognising assertiveness
Understanding the different styles of behaviour - assertive, passive, aggressive
The need for assertiveness, persuasion and communication
The difference between aggression and assertiveness
Self-assessment
Recognising your own style
What are the strengths and weaknesses of your style
How to apply assertiveness at work
Recognising and dealing with your own anxiety, apprehension and fear
Assertiveness and body language
What is positive body language?
Projecting a more confident, open and competent image
How to use positive body language to influence others perceptions
Taking control with positive language and voice control
Benefiting from win-win assertiveness
Listening, understanding, discussing, being specific
Using assertiveness in meetings
Making requests without manipulation
Giving and receiving feedback
Establishing your goals and an action plan for implementing on return to work
Saying No
Refusing unreasonable requests with confidence
How to say no without feeling guilt
Using assertiveness positively
Using assertiveness to manage criticism, confrontation and anger
Managing challenging situations
Using assertiveness to form stronger relationships
Questions and answers
This course is also available as a private course. If you wish we can tailor the content for your team. Please contact us for more details.
Who attends?
Career Progressives
Professionals who wish to develop skills for their current role and companies who believe in developing their talent.
Career Changers
People seeking opportunities which require new skills. Industry relevant training for those pursuing a new role.
Graduates
Certified courses for those who have earned their theoretical stripes, but need to prove capability to future employers.
Learn Your Way
Face To Face
Learn face-to-face with expert mentors in a dynamic setting that inspires growth and confidence.
Live Online
Join remotely with expert mentors in real time — flexible, interactive learning that fits your lifestyle.
Team Training
Upskill your team together. Build your team and develop consistency, and collective confidence.
Three Steps To Success
Identify Your Path
Define your direction with purpose, aligning your learning journey to personal and career goals.
Learn With Experts
Gain practical insight from real-world experts who bring clarity, confidence, and momentum to your growth.
Earn Certification
Your certificate of attendance is proof of progress — benchmarking your skills and commitment to growth.
Further Reading
9 Ways To Improve Your Personal Development
There are different ways to learn and develop. Investing in your personal development increases your career prospects…
5 Tips On How To Build Resilience In The Workplace
Building resilience is one of the most valuable leadership skills. This article covers five practical tips to help you…
5 Ways To Grow Your Freelance Business
Freelancing can lead to a better work-life balance and flexibility to choose your own projects. But how do you make…