Good Communication Course
Good Communication Course
Key Learning Points
Key Learning Points
- Understand verbal and non-verbal communication
- Distinguish assertive, passive and aggressive styles
- Develop active listening techniques
- Give and receive constructive feedback
- Communicate clearly in professional situations
If attending an online course you must have a licensed copy of any software required and access to a suitable computer.
You need no previous experience to attend this course.
Who is this course for?
Suited to professionals at all levels who want to communicate more confidently and effectively at work — including managers, team members and customer-facing staff. No prior experience required.
Expert Trainers
Course leader is an experienced industry expert
Course Dates
| Course Dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 14th Sep 26 | Mon | Online | Available | £499.00 | £50.00 | £449.00 + VAT | |
| 22nd Dec 26 | Tue | London Islington | Available | £499.00 | £499.00 + VAT | ||
| 2nd Apr 27 | Fri | Online | Available | £499.00 | £499.00 + VAT |
| Course Dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 22nd Dec 26 | Tue | London Islington | Available | £499.00 | £499.00 + VAT |
| Course Dates | Days | Location | Places | RRP | Discount | You Pay | |
|---|---|---|---|---|---|---|---|
| 14th Sep 26 | Mon | Online | Available | £499.00 | £50.00 | £449.00 + VAT | |
| 2nd Apr 27 | Fri | Online | Available | £499.00 | £499.00 + VAT |
Course Dates
14th Sep 26 (Mon)
22nd Dec 26 (Tue)
2nd Apr 27 (Fri)
Course Outline
The Principles of Effective Communication
What is communication?
Understanding verbal and non-verbal communication
The difference between passive, aggressive and assertive behaviour
Why assertive behaviour is vital for effective communication
Improving your Existing Communication Skills
Understanding whether you are communicating effectively
Influencing outcomes by changing your internal frame of mind
Being Assertive, Positive, and Influencing Others
Changing the way you interact with work colleagues or clients to maximise your influence
Stating your views
Explaining your reasoning
Using incentives
Establishing expectations
Using open questions
Building common ground
Rights and Responsibilities
Understanding your rights and responsibilities at work
How to give constructive feedback
Getting more from people you work with
Changing the way you are managed
Positive means productive
Avoiding unnecessary confrontation
Communicating Effectively and Managing Conflict
Strategies and techniques for resolving conflict
Communicating effectively when faced with challenging situations.
Who attends?
Career Progressives
Professionals who wish to develop skills for their current role and companies who believe in developing their talent.
Career Changers
People seeking opportunities which require new skills. Industry relevant training for those pursuing a new role.
Graduates
Certified courses for those who have earned their theoretical stripes, but need to prove capability to future employers.
Learn Your Way
Face To Face
Learn face-to-face with expert mentors in a dynamic setting that inspires growth and confidence.
Live Online
Join remotely with expert mentors in real time — flexible, interactive learning that fits your lifestyle.
Team Training
Upskill your team together. Build your team and develop consistency, and collective confidence.
Three Steps To Success
Identify Your Path
Define your direction with purpose, aligning your learning journey to personal and career goals.
Learn With Experts
Gain practical insight from real-world experts who bring clarity, confidence, and momentum to your growth.
Earn Certification
Your certificate of attendance is proof of progress — benchmarking your skills and commitment to growth.
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