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COVID19 Precautions

To make sure that your visit to the centre is safe, we have the following policy.
If you have any questions for us or concerns, please call us on 020 7407 8880.

!! UPDATED 13th December 2021 (Plan B Update) !!

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Lateral Flow Testing

All our trainers and centre staff will have had a negative lateral flow test within 24 hours of visiting the centre.

We would politely request all centre visitors take a lateral flow test at least 24 hours before arriving for their course to ensure maximum protection from COVID for all visitors.

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Masks And Distancing

Our classrooms are large and spacious, but mask wearing in these spaces will be mandatory.

Our breakout areas where learners will eat and drink are huge with lots of opportunity to socially distance. Masks are also mandatory in these areas unless eating or drinking. If you wish to completely socially distance at breaks we can ensure you can.

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Alternatives To Classroom

We're able to offer online versions of the majority of our courses - if you are uncomfortable about travelling into the centre we can certainly help.

See the FAQs below to find out more about the options that may be available to you should you have concerns. We want your learning to be uninterrupted by COVID and we'll do all we can to help.

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Temperature Tests

We will take your temperature on entering the training centre and confirm with you that you have no COVID symptoms.

We'll keep a register of all delegates who attend to enable and assist with track and trace testing through the usual channels. We take our responsibilities to our learners and staff very seriously.

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Hand & Workspace Hygiene

Our toilets are well stocked with everything you'll need to keep yourself clean and COVID secure.

We'll have sanitising stations set up in the training rooms too, so if you want to give your workstation, keyboard, mouse or monitor a spritz during the day, you'll have all the equipment you'll need to hand to give you peace of mind.

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Centre Cleaning

We've always been proud of how spotlessly clean you think our centre is. We'll continue working with our cleaning partners to ensure those standards are now surpassed.

We'll pay particular attention to shared resources such as seats, desks and workstations and make sure that all communal areas are spotless, so you are safe.

Is my course still going ahead?

Yes!

Please see above for what we are doing in the centre to run your course safely and COVID securely.

What if there is another lockdown?

In the event of another lockdown where we are unable to run in-person courses, we will contact you with either an online option or the option to postpone to a later date.

What if I have a positive covid result or I need to self isolate?

In the case of a positive test result please do not come to an in-person course, please contact us and we will be able to advise the options available to you.

What should I do if I am exhibiting symptoms of Covid-19?

Please take a test to ascertain if you have the virus.

If your test result is negative you can still attend your course.

I’m concerned about attending in person, can I change my course?

If your course is more than 7 days away, we can reschedule your booking free of charge.

Is there a difference between online and centre training?

Whether you're learning via our online classroom or in our training centre, all of our courses are taught live by our amazing trainers.

The course content and materials are the same, if you are attending online our IT team will contact you by email 2 days before the class with the joining link and anything you need to have set up.

Do I need to provide a covid vaccine passport or proof of a negative result in order to attend?

No, we do ask that you take a lateral flow test the night before the course, if there’s a positive result, contact us but please do not attend the centre.

Are your trainers and staff vaccinated?

We have an extremely high vaccination rate, with the majority of our trainers double or triple vaccinated.

We also are asking all staff and trainers to take a lateral flow test the night before the course.

I have booked for the trainer to come to my venue, is this still possible?

Yes, however, please make sure the training venue you have arranged for us to attend is COVID compliant.

Is your training centre still located in the same place?

Yes, we are still located in the same place:

Butler's Wharf Building
36 Shad Thames,
London
SE1 2YE

Your course will start at 10am, please ensure you arrive 15 minutes early for a smooth sign in.

Courses will finish between 4 and 4.30pm.