Course Dates | Venue | Price | ||
---|---|---|---|---|
London Bridge | £379 + VAT save £120 | |||
Online | £349 + VAT save £150 | |||
London Bridge | £499 + VAT |
The principles of effective communication
• What is communication?
• Understanding verbal and non-verbal communication
• The difference between passive, aggressive and assertive behaviour
• Why assertive behaviour is vital for effective communication
Improving your existing communication skills
• Understanding whether you are communicating effectively
• Influencing outcomes by changing your internal frame of mind
Being assertive, being positive and influencing others
• Changing the way you interact with work colleagues or clients to maximise your influence
• Stating your views
• Explaining your reasoning
• Using incentives
• Establishing expectations
• Using open questions
• Building common ground
Rights and responsibilities
• Understanding your rights and responsibilities at work
Providing feedback
• How to give constructive feedback
• Getting more from people you work with
• Changing the way you are managed
• Positive means productive
• Avoiding unnecessary confrontation
Communicating effectively and managing conflict
• Strategies and techniques for resolving conflict
• Communicating effectively when faced with challenging situations.
Practical exercises
Questions and answers
"Everything else. Trainer was charismatic, interesting, experienced and engaging. Loved the venue, training space, refreshments and location. Will definitely look into other available courses provided. Thank you"