Training Courses

Conflict Resolution

One Day Course

Overview

Conflict is part of normal, everyday life, it is often caused by people having misunderstandings, alternative points of view or by people trying to achieve what they want at the expense of others.

In order to resolve conflict successfully, people need to understand the potential triggers of conflict and how their reaction can resolve a situation amicably, minimising both the damage to relationships and the loss of productivity in the workplace.
This course is very practical with workshops designed to give you the tools and skills to manage and deal with conflict on a personal basis, at home or at work. If you have a team with conflict issues, we can offer a private course to look at additional topics including the team dynamics which are not covered in this public course.

By the end of this course delegates will be able to identify the causes of conflict and introduce the skills and techniques necessary to minimise conflict and build productive relationships.
You need no previous experience to attend this course.

Public Course Dates & Pricing

Course DatesLocationPriceStatus

  • Public Courses

    Small class sizes so you get the maximum amount of trainer time possible. You attend with delegates from other companies.

    A great, cost efficient way to learn, discounts are also available for group bookings.

     

    Discount Info
  • Private Courses

    One to one tuition or a private group with just your colleagues. Your choice of duration, content and location. We can train at one of our centres or onsite with you wherever you are located.

    We offer a free consultation service to help work out every detail and build the perfect course for you.

    From £499 + VAT

    Free Consultation

Course Outline

  • Introduction
    • The key components of conflict
    • Recognising the different stages in an escalating conflict
    • When to expect to achieve resolution to a conflict
    • Recognising situations where conflict may be about to occur

    Emotional Intelligence
    • What is Emotional Intelligence?
    • How can Emotional Intelligence be used in situations of conflict

    Employing your Emotional Intelligence
    • Self-awareness of personal emotions, triggers and default behaviours.
    • Self-management of personal emotions, triggers and default behaviours.
    • Observation and awareness of the other parties behaviours and needs in moments of conflict.
  • Verbal and non-verbal communication
    • Understanding and using body language to influence conflict resolution
    • Using your tone and voice to influence conflict resolution
    • Understanding how different body language and verbal interaction can prevent and de-escalate conflict
    • Understanding your preferred conflict management style

    Dealing with a conflict
    • Identifying specific cause(s) of a conflict
    • Stating individuals wants
    • Suggesting and proposing solutions
    • Using consequences
    • De-escalating a conflict situation
    • Managing solutions without loss of integrity

    Questions and Answers
Experience + Flexibility

We know training inside out. We can advise you on all the options to make sure you get the best possible course.

Tell us you need to cancel 5 working days before your course and there’s no charge. Great for your peace of mind.

Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

Tell us which you use and it'll be booted up and waiting with the latest software when you arrive.

We provide a lovely onsite lunch so you can relax. We can cater for any dietary requirement with no fuss.

Comfort + Location
Value + Choice
Reputation + Feedback

  Our Clients


We've worked very hard over the last 20 years to grow our business through personal recommendations.

When you attend a course we ask you to tell us how it went. We use your feedback to help us improve our courses.

We publish all our customer satisfaction stats live on our site (good or bad) because we want everyone to know just how highly you rate us every day, every week and every year.

We know that choosing the best course can be difficult, maybe the thoughts of the 5364 other clients we've asked will give you the inspiration to join us too.

The most recent comments from attendees of our courses are shown below. We reckon they will give you a pretty good indication of how they think we perform.

  Client Ratings

Attendees surveyed5364
  Trainer Knowledge9.8 / 10
  Trainer Materials9.6 / 10
  Trainer Preparation9.7 / 10
  Overall Trainer Score9.7 / 10
  Centre Lunch9.6 / 10
  Centre Staff9.9 / 10
  Overall Centre Score9.7 / 10
  Overall Experience9.6 / 10
  % Who Would Recommend Us99.7%

"Providing excellent course content and examples and giving plenty of time to ask questions and input where necessary"

"The trainer was very knowledgeable, she gave plenty of useful examples and tips. The exercises allowed me to put the theory into practice. "

"Communication! The course leader Martin was very knowledgeable about the subject and introduced personal experiences to highlight certain elements. He was friendly, energetic and obviously loves what he does, which led to the experience being more interesting and inspiring!"

"Great venue, very knowledgeable and attentive trainer. Understanding and accommodating - will return/recommend! "

"Ambience of venue and friendly reception. Food was good and I felt the undertaking was refreshingly direct. Very professional all around -congratulations."