Training Courses

Conflict Resolution

One Day Course

Overview

Conflict is part of normal, everyday life, it is often caused by people having misunderstandings, alternative points of view or by people trying to achieve what they want at the expense of others.

In order to resolve conflict successfully, people need to understand the potential triggers of conflict and how their reaction can resolve a situation amicably, minimising both the damage to relationships and the loss of productivity in the workplace.
This course is very practical with workshops designed to give you the tools and skills to manage and deal with conflict on a personal basis, at home or at work. If you have a team with conflict issues, we can offer a private course to look at additional topics including the team dynamics which are not covered in this public course.

By the end of this course delegates will be able to identify the causes of conflict and introduce the skills and techniques necessary to minimise conflict and build productive relationships.
You need no previous experience to attend this course.

Public Course Dates & Pricing

Course DatesLocationPriceStatus
SOLD  OUT SOLD  OUT

  • Public Courses

    Small class sizes so you get the maximum amount of trainer time possible. You attend with delegates from other companies.

    A great, cost efficient way to learn, discounts are also available for group bookings.

     

    Discount Info
  • Private Courses

    One to one tuition or a private group with just your colleagues. Your choice of duration, content and location. We can train at one of our centres or onsite with you wherever you are located.

    We offer a free consultation service to help work out every detail and build the perfect course for you.

    From £499 + VAT

    Free Consultation

Course Outline

  • Introduction
    • The key components of conflict
    • Recognising the different stages in an escalating conflict
    • When to expect to achieve resolution to a conflict
    • Recognising situations where conflict may be about to occur

    Emotional Intelligence
    • What is Emotional Intelligence?
    • How can Emotional Intelligence be used in situations of conflict

    Employing your Emotional Intelligence
    • Self-awareness of personal emotions, triggers and default behaviours.
    • Self-management of personal emotions, triggers and default behaviours.
    • Observation and awareness of the other parties behaviours and needs in moments of conflict.
  • Verbal and non-verbal communication
    • Understanding and using body language to influence conflict resolution
    • Using your tone and voice to influence conflict resolution
    • Understanding how different body language and verbal interaction can prevent and de-escalate conflict
    • Understanding your preferred conflict management style

    Dealing with a conflict
    • Identifying specific cause(s) of a conflict
    • Stating individuals wants
    • Suggesting and proposing solutions
    • Using consequences
    • De-escalating a conflict situation
    • Managing solutions without loss of integrity

    Questions and Answers
Experience + Flexibility

We know training inside out. We can advise you on all the options to make sure you get the best possible course.

Tell us you need to cancel 5 working days before your course and there’s no charge. Great for your peace of mind.

Our trainers bring their years of industry experience into the classroom. You'll leave confident and prepared.

The smallest class size in the industry. More one on one time with the trainer and a less intimidating group size.

Tell us which you use and it'll be booted up and waiting with the latest software when you arrive.

We provide a lovely onsite lunch so you can relax. We can cater for any dietary requirement with no fuss.

Comfort + Location
Reputation + Feedback

Our Clients


We've worked very hard over the last 20 years to grow our business through personal recommendations.

When you attend a course we ask you to tell us how it went. We use your feedback to help us improve our courses.

We publish all our customer satisfaction stats live on our site (good or bad) because we want everyone to know just how highly you rate us every day, every week and every year.

We know that choosing the best course can be difficult, maybe the thoughts of the 6647 other clients we've asked will give you the inspiration to join us too.

The most recent comments from attendees of our courses are shown below. We reckon they will give you a pretty good indication of how they think we perform.

  Client Ratings

Attendees surveyed6647
  Trainer Knowledge9.8 / 10
  Trainer Materials9.6 / 10
  Trainer Preparation9.8 / 10
  Overall Trainer Score9.7 / 10
  Centre Lunch9.6 / 10
  Centre Staff9.9 / 10
  Overall Centre Score9.7 / 10
  Overall Experience9.6 / 10
  % Who Would Recommend Us99.7%

  Recent Feedback


"A very nice and relaxed environment to learn in. Small classroom made it easy to ask lots of questions and feel like we were receiving a personal style of training. Lunch and snacks were amazing!! "

"Great lunch as always! Love the fact it is small classes which is why I would continue to keep coming back here for courses!"

"The course gave a varied and informative introduction to writing for the web. It was particularly good at focusing on the importance of the headline and target audience. "

"Practical illustrations and examples including added value coding given by trainer"

"Engaging trainer, good explanation through every stage, happy to answer additional questions and demonstrate other skills (little bit of code)"

"Very organised and skilled trainer, polite and helpful staff. Excellent service"

"You are really good making sure that the course is useful and suited to our needs. No time wasted and I like the fact that you are constantly making sure that we practice and have an overview of what has been taught. "

"hospitality"

"everything went really smoothly right from booking the course to the way the course was run"

"Providing a nice area with friendly people, nice lunch and an interesting an engaging course!"

"Great space, friendly staff, nice welcome at the door, easy to find using clear map provided. Lunch and refreshments were great. No complaints whatsoever. Thanks very much!"

"Good tips and tricks - Lots of useful sites and apps to use. Lunch was delicious and perfect venue for learning environment"

"Felt at ease in the classroom and enjoyed the day. "

"Able to cater for everyone and felt completely comfortable to let the trainer know if i had a question about a specific topic that was being discussed."

"All experience is good, from booking the course to actually the course, very accurate and good examples. "

"friendly, professional!"

"Followed the course well the explanations were fantastic. Wolf is excellent - Haven't met anyone who knows their stuff like Wolf in a long time!"

"Tutor was brilliant, explained everything very well. Lunch and refreshments are very good. "

"Was very pleased with the entire experience. Highly recommend this course. Thank you!"

"Illuminating the concepts in an accessible way. Neil was able to explain concepts like Keyframes and 3D camera layers by drawing out examples on the board, which helped me to grasp the idea."

"Very useful session. Trainer helped explain a lot of things, and I shall hopefully put it all into practice."

"Giving examples and alternatives. Good to learn more than one answer for certain situations. "

"Demonstrating, showing examples and helping to guide us through each section. "

"Environment, content, trainers, venue.. I thought it was all exceptional and would highly recommend to colleagues and friends"

"I enjoyed Rebecca's teaching style"

"Creating a open and interactive learning environment, friendly staff and knowledgeable trainer. Thanks again for surprising Hannah with cake, she was touched."

"Patient, knowledgeable, good equipment, good pace, great working environment in the classroom and facilities/refreshments provided"

"Good setup and examples. Great lunch too!"

"Great service, staff very helpful and environment is very accessible and user friendly."

"LOVELY CENTRE AND THE SMALL TRAINING NUMBERS REALLY HELP YOU TO GET THE MOST OUT OF A DAYS SESSION"